Cheapest Liquor Reviews 

99
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant delays in receiving their orders, often extending weeks beyond the advertised delivery times, with some orders never arriving at all. Reviewers frequently expressed frustration with the lack of communication, noting that the company often failed to respond to inquiries via email, support tickets, or social media. Some people also felt that the company advertised products they couldn't supply, leading to further delays or unfulfilled orders. Conversely, a small portion of people were satisfied, praising quick delivery, competitive pricing, and excellent customer service, sometimes even receiving apologies and gifts for initial delays.

What people talk about most

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many expressing significant frustration over... See more

Customer communications

Users describe negative interactions with contact, primarily due to a lack of accessible communication... See more

Response time

Customers had negative experiences with response times, frequently reporting a lack of communication and... See more

Product

Reviewers highlight ambiguous aspects of product availability and delivery, with many customers reporting... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered large quantity champagne for a launch event party. Ordered 3 weeks before the event and have not received the order. With no phone number the only comunication is via online message. It has be... See more

Rated 2 out of 5 stars

I am not sure if the company is 100% legit, it has no phone number or address on the website. I placed my order 6 days ago and it was supposed to be next day delivery and I still haven't received... See more

Rated 3 out of 5 stars

Received refund for undelivered items The prices appeared slightly lower than other places, and the delivery was identified as 2-3 days so I purchased around $150 worth of drinks for a birthday party... See more

Rated 3 out of 5 stars

I'm not sure how to edit my review from 18 September, where I rated Cheapest Liquor 1, so I am placing another review. After a length of time, and after my review, my order was finally delivered.... See more



Contact info

2.1

Poor

TrustScore 2 out of 5

99 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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2.1

All reviews

(99)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service is truly above average

The service is truly above average
The customer service team (Kim) couldn’t helped me enough
Friendly , very professional and was right on top of everything. Nothing was too much trouble. I had a question. If she never knew the answer she got back to me within 10 to 15 minutes. Email communication absolutely brilliant delivery on time professional followed every step of my instructions could not recommend this company enough. I would definitely be using them again.
And even this being the most busiest time of year nothing was too much for them 10 out of 10

23 December 2025
Unprompted review
Rated 1 out of 5 stars

AVOID THIS RETAILER AT ALL COSTS

AVOID THIS RETAILER AT ALL COSTS
Absolutely disgusting operator with a proven track record to take your money with zero intention of delivering (read other reviews) Clearly fake advertising on what’s available and grossly misleading delivery times (if they even do that at all). Should be shut down.

23 December 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company!!!! Total SCAM!!!!

Don't trust this company, everything on their website is a lie and a scam!!! They claim 1-2day delivery, not a chance!!!! 4 days after my order was placed it hasn't even been picked or processed. I contacted them to follow up on my order and was told it was scheduled for delivery the next day. They told me I would receive a text in the morning to tell when to expect my delivery. Another lie!!! By 11am I still hadn't received a text. I contacted them again through their website, but this time they ignored my message. I tried again throughout the day pleading with them for some kind of a response. They also claim to have 24/7 support!!! When I checked my bank statement there was a phone number for Cheapest Liquor. Of course the number has been disconnected. I think I've been completely scammed. I will now need to try to get this transaction reversed through my bank. I will also contact Australian Consumer Affairs. Avoid this company at all costs!!!

10 December 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

Ordered wine in August, never heard anything. Followed up and was told there was an issue with their supplier and should be coming soon. This went on for the next 2 months with me having to chase/follow up every time. All the while the items were still showing as 'in stock' online and were able to be ordered.
End of October i got notified i was refunded even though I had constantly stated I wanted the products. I was not warned nor told of this. Noted once again item was still 'in stock' online.
Next week noticed the price of the stock had increased from the $68 i paid to $102 per unit.
Pure bait advertising and will be reporting to Consumer Affairs

Ps now noted all these 5 star bot reviews on this site to try improve their rating. Appalling business practices. Will be found out soon enough and no doubt winding up soon

30 October 2025
Unprompted review
Cheapest Liquor logo

Reply from Cheapest Liquor

Hi Laura,

I appreciate you taking the time to share this, but the details here don’t line up with how our system operates, so I’d like to look into this properly for you. Can you please provide your order number? Once we have that, we can review the full history and see exactly what happened.

We certainly don’t remove orders without notice, and we don’t mark items as in stock unless they genuinely are. We want to get to the bottom of this, but we need the order number to verify the situation and resolve it for you.

Rated 5 out of 5 stars

Very happy

I have been purchasing from Cheapest Liquor for all my business gifting needs for a couple of years now. The process is so seamless, delivery is fast and the pricing always the best in the market. Very happy.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

10 week delivery time

I ordered 36 bottles costing over $1500 on 12th August and recieved them on 24th October (although was sent 9 bottles after 6 weeks). How can a company accept an order for stock they obviously do not have.

24 October 2025
Unprompted review
Cheapest Liquor logo

Reply from Cheapest Liquor

We’re truly sorry for the experience you had Sarah — we understand how frustrating the delay must have been, and this isn’t the standard we aim to deliver. Unfortunately, the product you ordered went on unexpected backorder with the supplier, which was out of our control. Throughout the process, our team kept in contact and offered several options, including a full refund, alternative products, or keeping the order open. You insisted on waiting for the original stock, and we respected that choice.

To help make up for the delay, we issued a partial refund and provided a gift voucher as a gesture of goodwill. Your full order was delivered once the stock finally arrived. After your review was posted, our team again reached out personally to apologise and offer further assistance and compensation.

We completely understand your disappointment, and we’re very sorry this situation wasn’t resolved in a way that left you feeling satisfied.

Rated 1 out of 5 stars

DON'T ORDER FROM THIS COMPANY!

I wish I had read these reviews before I ordered. They LIE about delivery times and make ZERO contact when you enquire about what is going on. I have since requested a refund - sill no communication. Dreadful company, will be reporting them to Consumer Affairs.

30 October 2025
Unprompted review
Cheapest Liquor logo

Reply from Cheapest Liquor

Hi Amanda,

Thank you for taking the time to share your feedback, and I’m genuinely sorry for the way this was handled. We were dealing with a very high volume of deliveries at the time, which caused delays, but that is no excuse for the lack of communication you experienced.

I can see your order was eventually delivered after a few days’ delay, and I understand how frustrating that would have been. Our team did send through an apology email, but we didn’t receive a response, and I’m sorry if that added to the frustration.

We truly regret how this turned out and appreciate you raising it, as feedback like this helps us improve.

Rated 3 out of 5 stars

Received refund for undelivered items

Received refund for undelivered items
The prices appeared slightly lower than other places, and the delivery was identified as 2-3 days so I purchased around $150 worth of drinks for a birthday party. Unfortunately the products did not arrive within the timeframe. A week or so later I received an email from the company offering to send a refund which I accepted.

20 October 2025
Unprompted review
Rated 1 out of 5 stars

No stock

​Sunday 07/09/2025 - Ordered a bottle of champagne with a 3-5 day delivery timeframe
Friday 12/09/2025 - Followed up via email (no phone number I could find)
Wednesday 17/09/2025 - Response received - "item out of stock, should be restocked next week, will ship immediately with priority and send tracking"
Sunday 28/09/2025 - I sent another follow up email, given it had been 21 days with no word
Tuesday 30/09/2025 - Response received, blamed Friday public holiday in Victoria, said the order would be despatched next week by the 07/10 and offered a $20 voucher (will not be used!)
Wednesday 08/10/2025 - I gave up and disputed the transaction with my credit card provider. Still no word from the business and it has been 30 days now.

Suggestion - do not buy from here

8 October 2025
Unprompted review
Cheapest Liquor logo

Reply from Cheapest Liquor

Hi Iain, we’re really sorry your experience with us ended up this way. This definitely isn’t the level of service we want for our customers. The supplier kept delaying this particular product, and even though you had originally let us know you were happy to wait, we completely understand how frustrating the continued delays were. Our team offered a voucher and complimentary gift as an apology, and once it became clear the stock wasn’t arriving, we went ahead and processed a full refund for you.

We know this was disappointing, and we’re truly sorry we couldn’t deliver the smooth experience you deserved. Thank you for sharing your feedback — it helps us do better.

Rated 3 out of 5 stars

Would give them a second chance


Ordered a bottle of spirits. Waited for the delivery. After a week it hadn’t arrived. After contacting them I’m then told it’s not in stock. Choose to wait the couple days till restock and it would be shipped. After another 2 weeks it’s a no show. Contact them again and it still not in stock.
Chose to get a refund, been a month and still haven’t received my money.
Ordered from their competition and this birthday present was delivered within the week from ordering.
After this review, they reached out with an apology which is greatly appreciated. Their trying to fix problems and improve their services. Maybe check that they have what you want in stock before ordering to avoid a delay.

8 October 2025
Unprompted review
Rated 3 out of 5 stars

NOT A SCAM JUST POOR DELIVERY TIMES

I’ve just moved out and needed to get a fair few things to stock up my liquor cupboard. Price wise these guys were no where near their competition. Even with items on sale BWS, first choice, Dan’s, etc cheapest is far cheaper(who would have thought). Premium spirits are the same price if not better than basic cheap brands at other stores. Just the Angostura Bitters alone was almost half price to anywhere else I could find.
The downside with the company is the delivery time is just a blatant lie. If your buying for upcoming party expect the 2-3 delivery to take atleast 2-3 weeks. Mine was ordered on the 12/09, i contacted them via email and they offered to substitute certain things(as they have a supplier problem which was causing the delays) but I said I’d rather not. They advised me it would arrive no later than the 3rd of Oct(which it did). They apologised profusely and sent me a little gift and letter.
It seems to be a fairly new company which is I believe trying to fix their teething issues, once these things start becoming a more fluid process I believe it will succeed.
Buy at your own risk, I think I will be again but well in advanced before any parties just incase it does take some time.
Just to restate, I don’t think the company is blatantly scamming people. I think other reviews are exaggerations of a difficult scenario, I gave them the benefit of the doubt and received everything I ordered, it just took three weeks and some emails, give them a chance if delivery times aren’t of concern.

3 October 2025
Unprompted review
Rated 2 out of 5 stars

No delivery after 3 weeks and communication terrible

Ordered large quantity champagne for a launch event party. Ordered 3 weeks before the event and have not received the order. With no phone number the only comunication is via online message. It has been 5 days and no response to my urgent messages. I finally received a response but a pity it took a bad review to contact me. The refund was issued immediately..thank you.

15 September 2025
Unprompted review
Rated 3 out of 5 stars

Revised Review

I'm not sure how to edit my review from 18 September, where I rated Cheapest Liquor 1, so I am placing another review.
After a length of time, and after my review, my order was finally delivered.
On top of my order was a gift by way of an apology, which was gratefully received.
Whilst I cannot rate them higher than a 3, given the length of time to deliver, I will say they did their best to recover.

25 September 2025
Unprompted review

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