Ordered large quantity champagne for a launch event party. Ordered 3 weeks before the event and have not received the order. With no phone number the only comunication is via online message. It has be... See more
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The service is truly above average
The service is truly above average
The customer service team (Kim) couldn’t helped me enough
Friendly , very professional and was right on top of everything. Nothing was too much trouble. I had a question. If she never knew the answer she got back to me within 10 to 15 minutes. Email communication absolutely brilliant delivery on time professional followed every step of my instructions could not recommend this company enough. I would definitely be using them again.
And even this being the most busiest time of year nothing was too much for them 10 out of 10
AVOID THIS RETAILER AT ALL COSTS
AVOID THIS RETAILER AT ALL COSTS
Absolutely disgusting operator with a proven track record to take your money with zero intention of delivering (read other reviews) Clearly fake advertising on what’s available and grossly misleading delivery times (if they even do that at all). Should be shut down.
Avoid this company!!!! Total SCAM!!!!
Don't trust this company, everything on their website is a lie and a scam!!! They claim 1-2day delivery, not a chance!!!! 4 days after my order was placed it hasn't even been picked or processed. I contacted them to follow up on my order and was told it was scheduled for delivery the next day. They told me I would receive a text in the morning to tell when to expect my delivery. Another lie!!! By 11am I still hadn't received a text. I contacted them again through their website, but this time they ignored my message. I tried again throughout the day pleading with them for some kind of a response. They also claim to have 24/7 support!!! When I checked my bank statement there was a phone number for Cheapest Liquor. Of course the number has been disconnected. I think I've been completely scammed. I will now need to try to get this transaction reversed through my bank. I will also contact Australian Consumer Affairs. Avoid this company at all costs!!!
Delivered on time as promised
Delivered on time as promised, by a very friendly lady driver
AVOID AT ALL COSTS
Ordered wine in August, never heard anything. Followed up and was told there was an issue with their supplier and should be coming soon. This went on for the next 2 months with me having to chase/follow up every time. All the while the items were still showing as 'in stock' online and were able to be ordered.
End of October i got notified i was refunded even though I had constantly stated I wanted the products. I was not warned nor told of this. Noted once again item was still 'in stock' online.
Next week noticed the price of the stock had increased from the $68 i paid to $102 per unit.
Pure bait advertising and will be reporting to Consumer Affairs
Ps now noted all these 5 star bot reviews on this site to try improve their rating. Appalling business practices. Will be found out soon enough and no doubt winding up soon

Reply from Cheapest Liquor
Great prices and quick delivery
Great prices and quick delivery. Excellent service.
I was very happy with the service and…
I was very happy with the service and how well organised and time efficient they were. Also prices are cheaper and thats a bonus. Will definitely recommend them to everyone
Very happy
I have been purchasing from Cheapest Liquor for all my business gifting needs for a couple of years now. The process is so seamless, delivery is fast and the pricing always the best in the market. Very happy.
Prices are great, delivery could be bit quicker
Ordered twice given the materially low prices. First ordered delivered super quick whilst the second had a couple of days delay but well communicated and sent an apology with a nice little gift - much appreciated!
10 week delivery time
I ordered 36 bottles costing over $1500 on 12th August and recieved them on 24th October (although was sent 9 bottles after 6 weeks). How can a company accept an order for stock they obviously do not have.

Reply from Cheapest Liquor
DON'T ORDER FROM THIS COMPANY!
I wish I had read these reviews before I ordered. They LIE about delivery times and make ZERO contact when you enquire about what is going on. I have since requested a refund - sill no communication. Dreadful company, will be reporting them to Consumer Affairs.

Reply from Cheapest Liquor
Delivered with a gift bottle
Took a while but in the end they delivered and added another bottle as an apology for late delivery which was kind
Received refund for undelivered items
Received refund for undelivered items
The prices appeared slightly lower than other places, and the delivery was identified as 2-3 days so I purchased around $150 worth of drinks for a birthday party. Unfortunately the products did not arrive within the timeframe. A week or so later I received an email from the company offering to send a refund which I accepted.
Ordered alcohol and got told three…
Ordered alcohol and got told three times and it would be coming next week after two months asked for a refund and it took one month to get a refund
No stock
Sunday 07/09/2025 - Ordered a bottle of champagne with a 3-5 day delivery timeframe
Friday 12/09/2025 - Followed up via email (no phone number I could find)
Wednesday 17/09/2025 - Response received - "item out of stock, should be restocked next week, will ship immediately with priority and send tracking"
Sunday 28/09/2025 - I sent another follow up email, given it had been 21 days with no word
Tuesday 30/09/2025 - Response received, blamed Friday public holiday in Victoria, said the order would be despatched next week by the 07/10 and offered a $20 voucher (will not be used!)
Wednesday 08/10/2025 - I gave up and disputed the transaction with my credit card provider. Still no word from the business and it has been 30 days now.
Suggestion - do not buy from here

Reply from Cheapest Liquor
Would give them a second chance
Ordered a bottle of spirits. Waited for the delivery. After a week it hadn’t arrived. After contacting them I’m then told it’s not in stock. Choose to wait the couple days till restock and it would be shipped. After another 2 weeks it’s a no show. Contact them again and it still not in stock.
Chose to get a refund, been a month and still haven’t received my money.
Ordered from their competition and this birthday present was delivered within the week from ordering.
After this review, they reached out with an apology which is greatly appreciated. Their trying to fix problems and improve their services. Maybe check that they have what you want in stock before ordering to avoid a delay.
NOT A SCAM JUST POOR DELIVERY TIMES
I’ve just moved out and needed to get a fair few things to stock up my liquor cupboard. Price wise these guys were no where near their competition. Even with items on sale BWS, first choice, Dan’s, etc cheapest is far cheaper(who would have thought). Premium spirits are the same price if not better than basic cheap brands at other stores. Just the Angostura Bitters alone was almost half price to anywhere else I could find.
The downside with the company is the delivery time is just a blatant lie. If your buying for upcoming party expect the 2-3 delivery to take atleast 2-3 weeks. Mine was ordered on the 12/09, i contacted them via email and they offered to substitute certain things(as they have a supplier problem which was causing the delays) but I said I’d rather not. They advised me it would arrive no later than the 3rd of Oct(which it did). They apologised profusely and sent me a little gift and letter.
It seems to be a fairly new company which is I believe trying to fix their teething issues, once these things start becoming a more fluid process I believe it will succeed.
Buy at your own risk, I think I will be again but well in advanced before any parties just incase it does take some time.
Just to restate, I don’t think the company is blatantly scamming people. I think other reviews are exaggerations of a difficult scenario, I gave them the benefit of the doubt and received everything I ordered, it just took three weeks and some emails, give them a chance if delivery times aren’t of concern.
Advertised a product they couldn’t…
Advertised a product they couldn’t supply. Poor communication. No phone number or physical address. Couldn’t get my Visa Card refund until my bank intervened.
No delivery after 3 weeks and communication terrible
Ordered large quantity champagne for a launch event party. Ordered 3 weeks before the event and have not received the order. With no phone number the only comunication is via online message. It has been 5 days and no response to my urgent messages. I finally received a response but a pity it took a bad review to contact me. The refund was issued immediately..thank you.
Revised Review
I'm not sure how to edit my review from 18 September, where I rated Cheapest Liquor 1, so I am placing another review.
After a length of time, and after my review, my order was finally delivered.
On top of my order was a gift by way of an apology, which was gratefully received.
Whilst I cannot rate them higher than a 3, given the length of time to deliver, I will say they did their best to recover.
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