Cheapest Liquor Reviews 

99
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant delays in receiving their orders, often extending weeks beyond the advertised delivery times, with some orders never arriving at all. Reviewers frequently expressed frustration with the lack of communication, noting that the company often failed to respond to inquiries via email, support tickets, or social media. Some people also felt that the company advertised products they couldn't supply, leading to further delays or unfulfilled orders. Conversely, a small portion of people were satisfied, praising quick delivery, competitive pricing, and excellent customer service, sometimes even receiving apologies and gifts for initial delays.

What people talk about most

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many expressing significant frustration over... See more

Customer communications

Users describe negative interactions with contact, primarily due to a lack of accessible communication... See more

Response time

Customers had negative experiences with response times, frequently reporting a lack of communication and... See more

Product

Reviewers highlight ambiguous aspects of product availability and delivery, with many customers reporting... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered large quantity champagne for a launch event party. Ordered 3 weeks before the event and have not received the order. With no phone number the only comunication is via online message. It has be... See more

Rated 2 out of 5 stars

I am not sure if the company is 100% legit, it has no phone number or address on the website. I placed my order 6 days ago and it was supposed to be next day delivery and I still haven't received... See more

Rated 3 out of 5 stars

Received refund for undelivered items The prices appeared slightly lower than other places, and the delivery was identified as 2-3 days so I purchased around $150 worth of drinks for a birthday party... See more

Rated 3 out of 5 stars

I'm not sure how to edit my review from 18 September, where I rated Cheapest Liquor 1, so I am placing another review. After a length of time, and after my review, my order was finally delivered.... See more



Contact info

2.1

Poor

TrustScore 2 out of 5

99 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 1 month

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2.1

All reviews

(99)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I was after a particular wine

I was after a particular wine, Cheapest Liquor was the cheapest (no suprise there), and had it listed in stock! Unfortunately I succumbed to the usual problem, a week delay without any dispatch notification, I had to proactively chase them (twice) to be told it was on back order and that if they dont receive it in a week they would refund the order. Of course they didnt proactively reach out to me after a week to let me know so I had to continually chase. I was eventually told I would get a refund in 5-8 business days. 10 business days later I chased again and voilà the refund appeared. To save a few bucks I wouldnt buy online from this mob.

4 August 2025
Unprompted review
Rated 3 out of 5 stars

Received refund for undelivered items

The prices appeared slightly lower than other places, and the delivery was identified as 2-3 days so I purchased around $150 worth of drinks for a birthday party. Unfortunately the products did not arrive within the timeframe. A week or so later I received an email from the company offering to send a refund which I accepted.

19 September 2025
Unprompted review
Rated 1 out of 5 stars

Just a terrible experience

Just a terrible experience - worst online ever! Order not sent after 2 weeks plus - no contact at all - I had to e - told had run out and expected to fill soon. - decided to give benefit of the doubt - WRONG! No contact once again - and no delivery so request a refund - nearly 5 weeks later no deliver NO REFUND - NO customer service

16 August 2025
Unprompted review
Rated 1 out of 5 stars

Dishonest and you probably won't get your full order

Update: This company is attempting to actively suppress genuine reviews by reporting them to trustpilot. As such I have amended my rating to a 1.

Not a scam (edit: ARE SCAMMING), just very bad at logistics. Had an issue with my order, received half of my order with no communications on why until i emailed asking why. I had to threaten ACCC/Vic comsumer affairs to get my order. They are cheap but its probably not worth the hasstle of chasing up orders. I think this is a drop shopping company. I eventually did get my order but had to continuously threaten them, however one bottle didn't arrive becauseapparently it was broken and they claimed it would be refunded but it hasn't. Leaving this honest review because i don't want others to experience what I did.

26 August 2025
Unprompted review
Rated 1 out of 5 stars

Definite scam

Definite scam. No contact. No product delivered. Telltale signs no contact number. All the positive reviews are fictional. Beware

17 August 2025
Unprompted review
Rated 2 out of 5 stars

I am not sure if the company is 100% legit…

I am not sure if the company is 100% legit, it has no phone number or address on the website.
I placed my order 6 days ago and it was supposed to be next day delivery and I still haven't received it. Tried the online chat but didn't give me the info I need.
I would say it's a scam.
Should have read all the previous reviews before j placed the order!
I might have to call my bank to cancel the transaction.

23 July 2025
Unprompted review
Rated 1 out of 5 stars

Do your research! Buyer beware!

Do your research. And read all the other one star reviews! I’m convinced this business is just one dude and a computer. They have a recorded message on their contact number to make it seem like “all our customer service people are busy”. No delivery 20 days after ordering (despite promising 1-2 day delivery) and then refused to answer any emails, despite numerous attempts to get in touch with them. I pursued it through my credit card company and luckily got a refund, but buyer beware!!!

28 June 2025
Unprompted review
Rated 1 out of 5 stars

Poor communication

Poor communication
Order not received after 24 days.
Request for refund denied
Very dissatisfied and would not recommend using this company

4 June 2025
Unprompted review
Rated 5 out of 5 stars

good follow-up

First of all, I would say that given the pricing, one wouldn't expect super fast delivery. I live in Metro NSW and so I was doubtful of the 1-3 days delivery. There was some confusion with my order, which was cleared up as soon as I reached out to the customer support team via both email and Facebook messenger. The timing and delivery was expected. My recommendation is regular checking and following up. I think I would order from them again. Thanks.

11 June 2025
Unprompted review
Rated 1 out of 5 stars

Charge in a second, but no delivery at all

Very disappointed experience.
The website mentioned delivery in Melbourne metro within 1-2 days, however, after a week still no nothings to deliver.

Had communications in the background for a couple times, but they keep pushing back the delivery date. After that, when asking for refund, they stop responding. Very terrible experience to shop with this online reseller.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Their customer service is great. They reply super quick. One time I placed an order and I put in the wrong address. I sent an email but I was scared it was gonna get sent out to the wrong address by the time they reply. Well I got a response not even after 5 minutes later, confirming that they have fixed the address for me. Honestly I am so happy and order got delivered to me 2 days later.Thought I would share my experience as it made really comfortable ordering from this company👍👍

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Very reliable

I read on their website that this is a family owned business and their prices were really good compared to all the other big companies so I decided to try them out and they did not disappoint. Great customer service along with speedy delivery. I’ve placed a couple orders so far and have had no issues with them and my deliveries usually come within 2 days. Very happy and will continue to use their service

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Zippy Delivery

Couldn’t ask for any better service, bought a present on Anzac Day and it came the next day couldn’t be happier, customer service whom was provided by Paris was amazing. Good Job guys 👍

18 April 2025
Unprompted review
Rated 1 out of 5 stars

False promises, misleading, no communication

After spending $132 on what was meant to be a gift for a party in a weeks time, no word at all from them. No delivery details, no tracking number, no communication. They promise speedy delivery which was a draw card- this is blatantly false. I have emailed to request an update, no reply yet. I will request a refund if they cannot deliver asap. Don't waste your time and money with this company. I'm frankly dubious that a refund will be easy given the already multiple falsehoods they advertise. Wasted my time and ruined plans for a fab present.

Will happily update this review if there is a good outcome.

24 March 2025
Unprompted review
Cheapest Liquor logo

Reply from Cheapest Liquor

Hi there, we’re truly sorry to hear about your experience. We pride ourselves on clear communication and fast delivery, and it’s disappointing to learn we missed the mark here. Unfortunately, we can’t locate your order based on this review so please reach out directly at support@cheapestliquor.com.au with your order number so we can investigate immediately. Thank you for the opportunity to make this right.

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