As the uncertain situation around the Persian Gulf seems to get worse instead of better, I decided to change my travelplans. I'll now, hopfully, see my family & many European friends later in the y... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Booked a flight through Cheapflights in the morning, then got a call later saying my return flight to Melbourne was sold out. Dean helped me find an alternative and was very hospitable and empathetic... See more
I am not happy price of the and the information provided while i was buying the tickets. For example baggage and availability. However Emily is very helpful person. She help me with my tickets Good... See more
My experience with cheapflyshop has been a bit like being on a rollercoaster with a happy ending thanks to Sam John with his professional assistance. I am not home yet🫣, but thank you very much Sam... See more
Company replied
Christopher was fantastic to deal with. He was friendly, professional, and genuinely great to speak to. His customer service was excellent from start to finish, and he went above and beyond to help us... See more
Company replied
Very disappointing experience. Baggage was not clearly mentioned at the time of booking. After I paid, they called and said it was a “promotional fare” and kept pushing me to pay more money. They l... See more
Company replied
✋ What they did wrong • Delaying my e‑ticket for 90+ hours after payment • Repeatedly pushing me to buy a more expensive ticket with luggage • Claiming my ticket is “in the queue” while try... See more
Company replied
Although my very first Cheapflyshop flight didn’t go as planned, Dean made sure that I get to my destination on time with some added cost. He was very friendly, quick and knowledgeable. I will definit... See more
Excellent customer service. They provide each and every and very small details perfectly.i really like the way they guide about everything. Definitely recommended.special thanks to Emily . She did gre... See more
AVOID THIS COMPANY LIKE THE PLAGUE. 100% bait-and-switch company will take your money, then call you and tell you the seats are unavailable. Still, they can upgrade you for REDICULOUSLY higher amoun... See more
Company replied
Samar was attentative and understanding in sorting my flights after the initial booking I made could not be confirmed. Samar patiently allowed me to make another call and discuss my travel details wit... See more
Company replied
Overall it has been extremely frustrating experience dealing with this company, but one lovely member (Emily) went above and beyond. Super helpful and friendly. Lovely person and a credit to this co... See more
Company replied
Anna was fantastic to deal with—friendly, professional, and genuinely pleasant. She handled my daughter’s Brisbane to Singapore flight smoothly. Highly recommended.
Company replied
I give them zero star if there is option. Customer service is totally disgusting and disappointing. They even agreed that their website information is incorrect. I bought the flights with baggage bot... See more
Company replied
After I tried to book the flight tickets with the Cheapflyshop website, I was in doubt about how their price is much cheaper. After they keep sending me the email, like below: We noticed th... See more
Company replied
The agent (Anuj) on call was humble and very explanatory. He cleared my misunderstanding and helped me to book my ticket with some extra discounted vouchers.
Company replied
It was a wonderful experience to book with cheapflyshop.com Team member Ayesha Khan was very helpful. She dealt with the problems which i faced and provided the best customer service i have ever got.... See more
Avoid, avoid, avoid this dodgy company. I booked three flight tickets with a very good price and I received cheapflyshop confirmation email. On the next day, they called me and asked for $2300 more t... See more
Anuj helped me understand how the fare system work and why we couldn't get what we were looking to buy. He was patient and considerate.
Company replied
Emily was of great support as I was stuck towards end of my trip in NYC's worst blizzard in history. Luckily my flight wasn't cancelled.
Company replied
I had a wonderful experience working with Dean. He handled everything professionally and efficiently, making the entire process smooth and stress-free. From the very beginning, he was attentiv... See more
Company replied
Well, i was stuck in the flight ticket issuance. But luckly Mr. Anuj helped me throughout and also provided some discounts for the flight ticket. Very humble and generous guy.
Company replied
I booked an international flight through Cheapfly and initially found a very competitive direct fare. After booking, I was informed that the ticket required an additional charge due to a promotion... See more
Company replied
After cancellation of our flight due to Middle East problems, our consultant Paul Blake was very helpful and professional in arranging alternative flight options for us which made the process less str... See more
Company replied
Dean is very helpful. He is very professional & knowledgeable & he helped me with my flight booking. I am going to recommend him for future flights. He is very accommodating.
Company replied
I bought flight from Brisbane to Miami with great help Dean, the travel consultant . He was very patient with us, with two old people, offering any help he could . We would like to thankyou again
Service was excellent with all areas of the service , including all questions and queries I had , Spencer has excellent service and speaks very well and is easy to understand . Thankyou Spencer
Company replied
Mr. Anuj is really good guy , he helped me lot with my ticket. He gave me sufficient time and was really cooperative.
Company replied
I am very happy with service from Aayush. Very informative and supportive nature , excellent customer service, I would recommend to my friend and family if they need any assistance regarding bookin... See more
I have a great experience from amily to book my flight tickets. Cheaply us really good must have your ticket from them
Dean was very helpful as a number of my flights had been cancelled. Very understanding. He tried his best to get me the best price and best time. I was very grateful.
Company replied
Exhausting initially, later on went smooth one they contact me. Fardeen handled the situation very patiently and smartly.
Company replied
Dean was very efficient, very helpful made a stressful time, easy and listened to what I had to say without making me feel like I was stupid, exceptional customer services However the sight booking i... See more
Company replied
Sarah was very helpful, everything went quick and smooth. I couldn't do my check in and she managed everything. I really appreciate it. Thank you very much🙏🩷
Company replied
Thanks for helping me my tickets was not confirmed and Anuj helped me to get fully refund and they took all the charges thanks Anuj
Company replied
I have really good experience with cheaply, they gave me best price for my tickets.
Company replied
This is a very good service from your staff Anna to helping me regarding my booking with you. Thanks
The staff have been helpful and understanding. Although there are some negative feedback about cheapfly we have been having positive experience with the agents we speak with. They have been accomodati... See more
Company replied
Anna was very helpful with my booking and sorting out everything I required
Company replied
Anna was amazingly helpful. She was both understanding and easy to communicate with. She made things happen. Beautiful and professional service.
Company replied
Cheapflyshop advertised good airfares given the short lead time for our travel. Without the luxury of time to shop around for the best deal, Cheapflyshop offered flight that were very competitive. Emi... See more
Bait-and-switch tactics—double the price and hidden fees! ACTUALLY BASED IN INDIA -NOT AUS. I recently attempted to book tickets to Southeast Asia through this business, and the entire experi... See more
Company replied
Be aware these are SCAMMERS. I bought return flights with jetstar for $450, they sent an email saying that I will receive ticket in 48h but I didnt. After 2 days I got a phone call from them, they sa... See more
Company replied
Christopher was very helpful with my issues with booking of tickets and sorted everything so easily and nicely very much appreciated
Company replied
Emily at cheap fly was excellent in checking me in and got me my window seat and I give her 5 stars. However I was extremely disappointed with the company as I was called two days after I had paid... See more
Company replied
Don’t try them and don’t buy any tickets from them They are all Indian scammers and trying to tell people the ticket you booked isn’t no longer available so you are on waiting list I asked them why... See more
Company replied
i had really bad experience with you because when i booked ticket for my mom they said we already add wheel chair for her but when i reach at airport then staff of Malaysian airline they said there is... See more
Company replied
Anuj was very helpful throughout booking my flights,
Company replied
Christopher did awesome job to find us the best possible flight .. We do appreciate his help,, Thank you very much for all the things you did for us
Company replied
4.0
Great
485 reviews
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Anna was very helpful with my booking…
Anna was very helpful with my booking and sorting out everything I required
20 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Sujata,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Not Worth it - Book from a legitimate aireline website instead
I experienced the same problem as many others have reported. They charged me for a promotional fare, then later said no ticket was available and required additional payment. The total cost ended up being higher than booking directly with the airline, and they refused to refund the original amount I had already paid. This feels extremely dishonest.
19 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Customer,
Thank you for bringing your concern to our attention.
We sincerely apologise for the inconvenience caused and understand your concern regarding the fare and subsequent pricing update.
Please note that all fares are subject to live airline inventory and are not guaranteed until the ticket is issued. In your case, the promotional fare selected was no longer available at the time of booking confirmation. As a result, our team shared the next best available option along with the updated cost in line with the airline’s system for your approval.
We would like to clarify that no additional amount is charged without customer consent, and all available options are provided prior to proceeding further. Regarding your refund concern, we request you to kindly allow us to recheck your booking details so we can provide an accurate update in line with the applicable fare rules and policies.
We regret any misunderstanding caused and appreciate your patience. Please feel free to share any additional details so we may assist you further.
Best Regards,
Customer Service Team
Don’t try them and don’t buy any…
Don’t try them and don’t buy any tickets from them
They are all Indian scammers and trying to tell people the ticket you booked isn’t no longer available so you are on waiting list
I asked them why don’t you just cancel it and don’t take money from my card they said it’s not possible as you are on waiting list till ticket will be availablé,I have never seen or hear something like that I hang off and call my back to block them from taking money they hold for them
18 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Passenger,
Kindly accept our sincere apologies for any inconvenience you may have experienced.
However, we are currently unable to locate any booking record under your name. Therefore, please share your booking details along with your concern at cheapflyshop.au, so that we can assist you better.
Best Regards,
Customer Service Team
Dean was amazing from start to finish
Dean was amazing from start to finish he helped resolve all my issues and provided the best customer service I feel your company can provide. Thank you Dean!
18 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Kyle,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Friendly staff.
Friendly staff and if you have any problems you can call Paul, he will resolve it quickly.
15 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Tony,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Emily was of great support as I was…
Emily was of great support as I was stuck towards end of my trip in NYC's worst blizzard in history. Luckily my flight wasn't cancelled.
23 February 2026
Unprompted review
Reply from Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
emily is a very helpful who guides me…
emily is a very helpful who guides me through my journey
13 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Reply from Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
The staff have been helpful
The staff have been helpful and understanding. Although there are some negative feedback about cheapfly we have been having positive experience with the agents we speak with. They have been accomodating and helping us as much as they can. I have been dealing with Emily who has been wonderful and very helpful. Thank you Emily for your help.
11 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Paid AUD 1851 but no tickets issued
i had a very disappointing experience with this company. I booked flight tickets and paid AUD 1851. The money was taken from my card immediately but I never received the tickets. I only received an email saying that the booking was processing. Later I was informed that the flight was no longer available, Then they asked me to pay more money or offered different flights on other dates.More than 48 hours passed without confirmed ticket even though the full payment had already been taken from my card. Because of this I had to contact my bank and open a dispute to protect my money and request a full refund. I will update this review once I receive the refund.
6 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Customer,
Thank you for bringing this matter to our attention.
We sincerely apologies for the inconvenience and disappointment caused. We understand your concern regarding the payment taken and the delay in confirming your booking.
Please note that at the time of your request, the selected fare was subject to live airline inventory and, unfortunately, was no longer available at the time of ticket issuance. As a result, our team offered the closest available alternatives and updated pricing in line with the airline’s system.
Further to this, we confirm that the full amount has already been reversed to the original mode of payment, and it should have been received by now.
We regret that the booking could not be confirmed within the expected timeframe. For any further assistance or clarification, please feel free to revert to us.
Best Regards,
Customer Service Team
happy customer
Emily could explain everything to a non computer person . And we got it sorted out.
6 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
The PROMOTIONAL FARE does not exist
The PROMOTIONAL FARE does not exist, it’s typically a bait and switch, they put a hold on your credit card and then what I call extortion, point out it’s a promotional fare and has all been booked out, then strong arm to upgrade your booking, it took numerous calls for me to get them to release the hold on my funds, I flatly refused to upgrade, I finally got written confirmation that if the airline does not provide a ticket up to 48 hrs of the flight scheduled to take of they would refund, I then proved and challenged them that the offer never existed with the airline, that prompted them the refund, DO NOT BOOK WITH THIS COMPANY!!
7 February 2026
Unprompted review
Reply from Cheapflyshop
Dear Passenger,
Thank you for taking the time to share your feedback.
We would like to clarify a few important points regarding promotional fares and the booking process.
Promotional fares are limited and highly time-sensitive offers that are provided through our consolidator partners and global reservation systems. These fares are available only for a very small number of seats and can sell out within minutes due to high demand. In some cases, a fare may appear during the search process but may no longer be available at the time the booking is being finalized or verified.
Regarding the authorization on your card, we would like to clarify that this is a temporary authorization hold that may occur during the booking verification process. It is a standard payment procedure used to confirm the payment method and is automatically released if the ticket cannot be issued.
Our agents do not force customers to upgrade their bookings. In situations where the originally selected promotional fare is no longer available through the consolidator system, the team may present alternative fare options so that passengers can still proceed with their travel plans if they choose to do so.
As in your case, when the requested fare could not be fulfilled, the hold was released in accordance with the standard process. We regret any frustration this situation may have caused and appreciate your patience while the matter was being reviewed.
Our company follows standard travel industry procedures and remains committed to providing transparent service and support to all customers.
Best regards,
Customer Support Team
Reply from Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
All good it was good experience .
All good it was good experience thank you Emily .
5 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Service consultant (Anna) was…
Service consultant (Anna) was exceptional. Lovely mannered and helpful. She did everything to assist me with my situation. Highly competent and professional. I recieved good results.
4 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
All good including dealing with…
All good including dealing with customers By Emily.
2 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Emily was very helpful and assisted in…
Emily was very helpful and assisted in all our queries.
2 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
SCAM!!
SCAM!!! They will contact you to request additional payments for baggage, seat selection, or expired promotional fares, and may offer a refund only after several phone calls. However, by this point, they will have obtained your personal information.
26 February 2026
Unprompted review
Reply from Cheapflyshop
Dear Passenger,
Thank you for taking the time to share your feedback.
We take allegations of this nature very seriously and would like to address your concerns publicly and transparently.
Firstly, we do not engage in any misleading practices or request unauthorized payments. Any additional services such as baggage, seat selection, or fare upgrades are optional and clearly communicated to the customer before confirmation.
Regarding promotional fares, these are special discounted fares provided by the consolidator and are strictly governed by specific terms and conditions. Promotional fares are often time-sensitive, have limited availability, and may expire if not ticketed within the stipulated timeframe.
We also confirm that your refund has already been processed from our end. Please note that this was a soft charge authorization and not an actual deduction. The reversal process typically reflects within 24–48 hours.
Additionally, we made attempts to contact you directly to discuss and clarify the matter; however, we did not receive a response. We remain more than willing to speak with you to resolve any remaining concerns.
Protecting our customers’ personal information is of utmost importance to us. We operate under strict data protection policies and do not misuse or share customer information.
Before mentioning such concerns on a public platform, we kindly request you that please check with us directly so we have the opportunity to clarify and resolve the matter promptly.
We value transparency and customer trust, and we are committed to resolving concerns professionally and fairly. We encourage you to contact us directly so we can assist you further.
Kind regards,
Customer Support Team.
Christopher was fantastic to deal with
Christopher was fantastic to deal with. He was friendly, professional, and genuinely great to speak to. His customer service was excellent from start to finish, and he went above and beyond to help us get our refund processed quickly and smoothly. The whole experience was stress-free thanks to his support. Highly recommend!
8 February 2026
Unprompted review
Reply from Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Respectful polite easy to deal with…
Respectful polite easy to deal with Emily…
Thank you
1 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
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