Cheapflyshop Reviews 485

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, often highlighting specific individuals for their exceptional support and clear communication. Many people found the customer service to be excellent, noting quick responses and a stress-free experience when resolving issues or making bookings. However, some people were dissatisfied with the pricing, mentioning unexpected additional costs for baggage and feeling that advertised low fares were not genuinely available. The booking process also received mixed feedback, with some customers experiencing difficulties, such as being pushed to buy more expensive tickets or encountering issues with ticket issuance and changes.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise agents like Sam John, Dean,... See more

Booking process

Customers had ambiguous experiences with the booking process. While some reviewers, like those helped by... See more

Price

Customers consistently express dissatisfaction with pricing practices. Many reviewers report hidden charges... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the excellent, professional, and... See more

Based on these reviews

Rated 4 out of 5 stars

As the uncertain situation around the Persian Gulf seems to get worse instead of better, I decided to change my travelplans. I'll now, hopfully, see my family & many European friends later in the y... See more

Company replied

Rated 4 out of 5 stars

Booked a flight through Cheapflights in the morning, then got a call later saying my return flight to Melbourne was sold out. Dean helped me find an alternative and was very hospitable and empathetic... See more

Rated 4 out of 5 stars

I am not happy price of the and the information provided while i was buying the tickets. For example baggage and availability. However Emily is very helpful person. She help me with my tickets Good... See more

Rated 5 out of 5 stars

My experience with cheapflyshop has been a bit like being on a rollercoaster with a happy ending thanks to Sam John with his professional assistance. I am not home yet🫣, but thank you very much Sam... See more

Company replied

Rated 5 out of 5 stars

Christopher was fantastic to deal with. He was friendly, professional, and genuinely great to speak to. His customer service was excellent from start to finish, and he went above and beyond to help us... See more

Company replied

Rated 2 out of 5 stars

Very disappointing experience. Baggage was not clearly mentioned at the time of booking. After I paid, they called and said it was a “promotional fare” and kept pushing me to pay more money. They l... See more

Company replied

Rated 1 out of 5 stars

✋ What they did wrong • Delaying my e‑ticket for 90+ hours after payment • Repeatedly pushing me to buy a more expensive ticket with luggage • Claiming my ticket is “in the queue” while try... See more

Company replied

Rated 5 out of 5 stars

Although my very first Cheapflyshop flight didn’t go as planned, Dean made sure that I get to my destination on time with some added cost. He was very friendly, quick and knowledgeable. I will definit... See more

Rated 5 out of 5 stars

Excellent customer service. They provide each and every and very small details perfectly.i really like the way they guide about everything. Definitely recommended.special thanks to Emily . She did gre... See more

Rated 1 out of 5 stars

AVOID THIS COMPANY LIKE THE PLAGUE. 100% bait-and-switch company will take your money, then call you and tell you the seats are unavailable. Still, they can upgrade you for REDICULOUSLY higher amoun... See more

Company replied

Rated 5 out of 5 stars

Samar was attentative and understanding in sorting my flights after the initial booking I made could not be confirmed. Samar patiently allowed me to make another call and discuss my travel details wit... See more

Company replied

Rated 5 out of 5 stars

Overall it has been extremely frustrating experience dealing with this company, but one lovely member (Emily) went above and beyond. Super helpful and friendly. Lovely person and a credit to this co... See more

Company replied

Rated 5 out of 5 stars

Anna was fantastic to deal with—friendly, professional, and genuinely pleasant. She handled my daughter’s Brisbane to Singapore flight smoothly. Highly recommended.

Company replied

Rated 1 out of 5 stars

I give them zero star if there is option. Customer service is totally disgusting and disappointing. They even agreed that their website information is incorrect. I bought the flights with baggage bot... See more

Company replied

Rated 1 out of 5 stars

After I tried to book the flight tickets with the Cheapflyshop website, I was in doubt about how their price is much cheaper. After they keep sending me the email, like below: We noticed th... See more

Company replied

Rated 5 out of 5 stars

The agent (Anuj) on call was humble and very explanatory. He cleared my misunderstanding and helped me to book my ticket with some extra discounted vouchers.

Company replied

Rated 5 out of 5 stars

It was a wonderful experience to book with cheapflyshop.com Team member Ayesha Khan was very helpful. She dealt with the problems which i faced and provided the best customer service i have ever got.... See more

Rated 1 out of 5 stars

Avoid, avoid, avoid this dodgy company. I booked three flight tickets with a very good price and I received cheapflyshop confirmation email. On the next day, they called me and asked for $2300 more t... See more

Rated 5 out of 5 stars

Anuj helped me understand how the fare system work and why we couldn't get what we were looking to buy. He was patient and considerate.

Company replied

Rated 5 out of 5 stars

Emily was of great support as I was stuck towards end of my trip in NYC's worst blizzard in history. Luckily my flight wasn't cancelled.

Company replied

Rated 5 out of 5 stars

I had a wonderful experience working with Dean. He handled everything professionally and efficiently, making the entire process smooth and stress-free. From the very beginning, he was attentiv... See more

Company replied

Rated 5 out of 5 stars

Well, i was stuck in the flight ticket issuance. But luckly Mr. Anuj helped me throughout and also provided some discounts for the flight ticket. Very humble and generous guy.

Company replied

Rated 5 out of 5 stars

I booked an international flight through Cheapfly and initially found a very competitive direct fare. After booking, I was informed that the ticket required an additional charge due to a promotion... See more

Company replied

Rated 5 out of 5 stars

After cancellation of our flight due to Middle East problems, our consultant Paul Blake was very helpful and professional in arranging alternative flight options for us which made the process less str... See more

Company replied

Rated 5 out of 5 stars

Dean is very helpful. He is very professional & knowledgeable & he helped me with my flight booking. I am going to recommend him for future flights. He is very accommodating.

Company replied

Rated 5 out of 5 stars

I bought flight from Brisbane to Miami with great help Dean, the travel consultant . He was very patient with us, with two old people, offering any help he could . We would like to thankyou again

Rated 5 out of 5 stars

Service was excellent with all areas of the service , including all questions and queries I had , Spencer has excellent service and speaks very well and is easy to understand . Thankyou Spencer

Company replied

Rated 5 out of 5 stars

Mr. Anuj is really good guy , he helped me lot with my ticket. He gave me sufficient time and was really cooperative.

Company replied

Rated 5 out of 5 stars

I am very happy with service from Aayush. Very informative and supportive nature , excellent customer service, I would recommend to my friend and family if they need any assistance regarding bookin... See more

Rated 5 out of 5 stars

I have a great experience from amily to book my flight tickets. Cheaply us really good must have your ticket from them

Rated 5 out of 5 stars

Dean was very helpful as a number of my flights had been cancelled. Very understanding. He tried his best to get me the best price and best time. I was very grateful.

Company replied

Rated 4 out of 5 stars

Exhausting initially, later on went smooth one they contact me. Fardeen handled the situation very patiently and smartly.

Company replied

Rated 5 out of 5 stars

Dean was very efficient, very helpful made a stressful time, easy and listened to what I had to say without making me feel like I was stupid, exceptional customer services However the sight booking i... See more

Company replied

Rated 5 out of 5 stars

Sarah was very helpful, everything went quick and smooth. I couldn't do my check in and she managed everything. I really appreciate it. Thank you very much🙏🩷

Company replied

Rated 5 out of 5 stars

Thanks for helping me my tickets was not confirmed and Anuj helped me to get fully refund and they took all the charges thanks Anuj

Company replied

Rated 5 out of 5 stars

I have really good experience with cheaply, they gave me best price for my tickets.

Company replied

Rated 5 out of 5 stars

This is a very good service from your staff Anna to helping me regarding my booking with you. Thanks

Rated 4 out of 5 stars

The staff have been helpful and understanding. Although there are some negative feedback about cheapfly we have been having positive experience with the agents we speak with. They have been accomodati... See more

Company replied

Rated 5 out of 5 stars

Anna was amazingly helpful. She was both understanding and easy to communicate with. She made things happen. Beautiful and professional service.

Company replied

Rated 4 out of 5 stars

Cheapflyshop advertised good airfares given the short lead time for our travel. Without the luxury of time to shop around for the best deal, Cheapflyshop offered flight that were very competitive. Emi... See more

Rated 1 out of 5 stars

Bait-and-switch tactics—double the price and hidden fees! ACTUALLY BASED IN INDIA -NOT AUS. I recently attempted to book tickets to Southeast Asia through this business, and the entire experi... See more

Company replied

Rated 1 out of 5 stars

Be aware these are SCAMMERS. I bought return flights with jetstar for $450, they sent an email saying that I will receive ticket in 48h but I didnt. After 2 days I got a phone call from them, they sa... See more

Company replied

Rated 5 out of 5 stars

Christopher was very helpful with my issues with booking of tickets and sorted everything so easily and nicely very much appreciated

Company replied

Rated 2 out of 5 stars

Emily at cheap fly was excellent in checking me in and got me my window seat and I give her 5 stars. However I was extremely disappointed with the company as I was called two days after I had paid... See more

Company replied

Rated 1 out of 5 stars

Don’t try them and don’t buy any tickets from them They are all Indian scammers and trying to tell people the ticket you booked isn’t no longer available so you are on waiting list I asked them why... See more

Company replied

Rated 1 out of 5 stars

i had really bad experience with you because when i booked ticket for my mom they said we already add wheel chair for her but when i reach at airport then staff of Malaysian airline they said there is... See more

Company replied

Rated 5 out of 5 stars

Christopher did awesome job to find us the best possible flight .. We do appreciate his help,, Thank you very much for all the things you did for us

Company replied



Contact info

4.0

Great

TrustScore 4 out of 5

485 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I got in touch with Anna after I booked…

I got in touch with Anna after I booked my tickets from the website. She provided excellent service and called back numerous times to ensure i have received my e ticket and everything was okay.

30 March 2026
Unprompted review
Cheapflyshop logo

Reply from Cheapflyshop

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Very professional service given by…

Very professional service given by Emily.. thanks for your help :)

29 March 2026
Unprompted review
Cheapflyshop logo

Reply from Cheapflyshop

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Samers did his best and took his time …

Samers did his best and took his time to help me out with my quite urgent booking. I’m a happy customer.

28 March 2026
Unprompted review
Cheapflyshop logo

Reply from Cheapflyshop

Dear Arnold,

Thank you for your kind feedback.

We are pleased to hear that Samers was able to assist you effectively with your urgent booking and provided the support you required. Your satisfaction is very important to us, and it is encouraging to know that your experience met your expectations.

We truly appreciate your acknowledgment and look forward to assisting you again in the future.

Best Regards,
Customer Service Department

Rated 5 out of 5 stars

Thank you Emily

Thank you Emily , for all your understanding, help and support.

David Pittaway

28 March 2026
Unprompted review
Cheapflyshop logo

Reply from Cheapflyshop

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 1 out of 5 stars

Refund still not received from Cheapflyshop.au after 3 weeks

I made a booking on 07/03/2026. However Cheapflyshop.au was unable to confirm the reservation. They said a full refund would be reflected in my account within 24-48 rhous, subject to my bank's processing time. I have followed up with my bank, and the bank still has not received any reversal from Cheapflyshow.au. It's been 3 weeks!

8 March 2026
Unprompted review
Cheapflyshop logo

Reply from Cheapflyshop

Dear Customer,

We are sorry to hear about your experience and understand your concern regarding the refund.

Unfortunately, we are currently unable to locate your booking in our system based on the information provided in the review. Kindly share your booking reference number or the email address used during the reservation so that we can investigate this matter further for you.

In such cases, the amount is automatically released by the bank if the booking is not confirmed. We kindly request you to check with your bank regarding the status of this authorization.

Please contact our support team with your booking details so we can assist you promptly.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Had a problem with my ticket and spoke…

Had a problem with my ticket and spoke with Christopher! He was so professional and dealt with my issue!

28 March 2026
Unprompted review
Cheapflyshop logo

Reply from Cheapflyshop

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

All my questions was answers

All my questions was answers
By Emily

28 March 2026
Unprompted review
Cheapflyshop logo

Reply from Cheapflyshop

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Dean is amazing.

Dean is very helpful. He is very professional & knowledgeable & he helped me with my flight booking. I am going to recommend him for future flights. He is very accommodating.

28 March 2026
Unprompted review
Cheapflyshop logo

Reply from Cheapflyshop

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Dean was exceptional

Dean was very efficient, very helpful made a stressful time, easy and listened to what I had to say without making me feel like I was stupid, exceptional customer services
However the sight booking is crap,

28 March 2026
Unprompted review
Cheapflyshop logo

Reply from Cheapflyshop

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Customer Service

My experience with fly cheap was mixed , Besides , needs some improvements in call handling service. Especially after hours because this industry run 24 hrs therefore different customers boards flights on different times.
Overall iam happy , looks like they care for customers if someone complaint. Which is really impressed me.

28 March 2026
Unprompted review
Cheapflyshop logo

Reply from Cheapflyshop

Dear Amarjeet,

Please accept our sincere apologies for the inconvenience caused. This is certainly not the level of service we aim to deliver, and we regret any dissatisfaction this may have caused.

As per our records, your booking is fully confirmed and ready for travel. The booking confirmation along with the e-ticket has already been shared with you at the same price you had intended to hold and secure.

Additionally, our Supervisor, Paul Blake from the Feedback Department, has spoken with you, carefully noted your concerns, and escalated the matter to the relevant team. This has been done to ensure necessary improvements are implemented and to enhance the overall service experience for your future requirements.

We truly appreciate your patience and understanding in this matter. Should you require any further assistance, please do not hesitate to contact us.

Kind regards,
Customer Service Department

Rated 5 out of 5 stars

Amazing support

Understanding Jenny was, helpful and clear. She was accommodating and thorough in relaying information pertaining to my booking. Left feeling confident in my trip.

26 March 2026
Unprompted review
Cheapflyshop logo

Reply from Cheapflyshop

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Greatly appreciated Anuj at…

Greatly appreciated Anuj at Cheapflyshop for his chase up and giving alternative option against my ticket which is in waiting for confirmation.
Thanks Anuj

25 March 2026
Unprompted review
Cheapflyshop logo

Reply from Cheapflyshop

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Thank you alec for organising my…

Thank you alec for organising my travel. You did well you deserve a congratulations for a good service, good luck and god bless

25 March 2026
Unprompted review
Cheapflyshop logo

Reply from Cheapflyshop

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Had issues with flights not being…

I Had issues with flights not being confirmed and pricing going up substantially. Dean did everything he could to try and get me the best deal with the least amount of price.

25 March 2026
Unprompted review
Cheapflyshop logo

Reply from Cheapflyshop

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Andrew was very helpful and efficient…

Andrew was very helpful and efficient in resolving my issue

25 March 2026
Unprompted review
Cheapflyshop logo

Reply from Cheapflyshop

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Flight cancellation

After cancellation of our flight due to Middle East problems, our consultant Paul Blake was very helpful and professional in arranging alternative flight options for us which made the process less stressful. Thank you Paul.

19 March 2026
Unprompted review
Cheapflyshop logo

Reply from Cheapflyshop

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 1 out of 5 stars

BIG SCAM

Initially gave us a great price, then said no to the cheap tickets. We had to pay full price. What a joke. Do not trust this company. If you see a bargain price, do not accept it. You will not be able to cancel.

They said that the cheap flights are taken, as they only have 19 available. So we missed out.

PLEASE AVOID THIS COMPANY

13 March 2026
Unprompted review
Cheapflyshop logo

Reply from Cheapflyshop

Dear Customer,

Thank you for bringing your concerns to our attention. We sincerely regret the inconvenience and disappointment you have experienced.

We would like to clarify that flight fares are subject to real-time availability and are controlled directly by the airlines. The initial price displayed is based on available inventory at that moment; however, due to high demand and limited seats, fares may change or become unavailable before the booking is finalized. In your case, the lower fare was no longer available at the time of confirmation, and the next best available option was offered accordingly.

Please note that all bookings are processed only after customer approval, and the applicable fare rules—including cancellation and refund conditions—are clearly communicated prior to ticket issuance.

We understand your frustration and apologies for any inconvenience caused. Your feedback is important to us, and one of our supervisors is currently reviewing your concern. You will be assisted shortly with the best possible resolution.

Best Regards,
Customer Service Department

Rated 4 out of 5 stars

This time l had Paul everything was…

This time l had Paul everything was smooth going he was very help

20 March 2026
Unprompted review
Cheapflyshop logo

Reply from Cheapflyshop

Dear Passenger,

Thank you for taking the time to share this rating and writing this review!

Your feedback is important to us and helps us continue improving our services.

We are grateful for your business and hope you will choose us again for your future travel.

Sincerely,
Team Customer Service

Rated 5 out of 5 stars

Jenny was incredibly helpful

Jenny was incredibly helpful, informative and knowegeable and answered my queries patiently and efficiently.

20 March 2026
Unprompted review
Cheapflyshop logo

Reply from Cheapflyshop

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service

20 March 2026
Unprompted review
Cheapflyshop logo

Reply from Cheapflyshop

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look