Smooth transaction. Hope no issue with the tickets. However price jump a bit during transaction. Was wondering caused by demand or advertising tactics. Updated: During online checked in, it wa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The booking process was smooth but when the payment successful confirmation email was received and told to check if info is accurate, I noticed a minor error in one of the passenger's birthday date. W... See more
Company replied
This is my first time using Cheaptickets' services. I am surprised with the immediate reactions to all my requests. The paperworks followed immediately after I confirmed my purchase of the travel tic... See more
Company replied
It was reasonably easy to navigate n booking was quite smooth though I had to answer many additional add ons. Price was generally lower than others. True to your word, etickets were confirmed via em... See more
Company replied
Company details
Written by the company
CheapTickets.sg is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Contact info
4.1
Great
7k reviews
Asks customers to review
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We need local customer service contact…
We need local customer service contact number. Very difficult to call overseas.
28 July 2026
Reply from Cheaptickets.sg
We appreciate your feedback regarding local contact options. All our contact deatils ( chat,call, mail) can be found in your eticket email. Our team is there to support you 24x7. Kind regards Kara
Ease of use and great deals
Ease of use and great deals. Also provided adequate time for deciding and payment to complete the entire process
27 July 2026
Reply from Cheaptickets.sg
We're so happy to hear that you found our process easy to use and that our deals met your expectations! We appreciate you highlighting the adequate time provided for decision-making and payment. Thank you for your wonderful feedback!
This could be a fake website
This could be a fake website. no customer service. no actual ticket was actually book after payment. be careful to this website.
24 July 2026
Reply from Cheaptickets.sg
We are not happy to read your review, especially cause it is not correct. We are a real website, we have 24x7 customer care available for all our customers on chat, call and email. I checked your booking and I am happy to confirm we have sent you your eticket 5 minutes after payment. Have a great trip and trust us, we are real ! Kind regards Klara
not really cheap tickets
26 July 2026
Reply from Cheaptickets.sg
We appreciate your feedback regarding our ticket pricing. We are always working to offer competitive options for our customers.
Easy to book and many better different…
Easy to book and many better different route with cheaper price to select.
25 July 2026
Reply from Cheaptickets.sg
We're so happy you found our booking process easy and appreciated the variety of routes and pricing options we offer. Thank you for your wonderful feedback!
Worst ever customer service
Worst ever customer service. They don’t reply promptly and cause frustration to the customer. For most of the queries, they ask us to contact the airlines (I’m unsure why a customer need to follow up with airlines - then why an agency is there?) Never going to book tickets again . Could give zero rating if available.
23 July 2026
Unprompted review
Reply from Cheaptickets.sg
Hello Nandhini,
We're sorry to hear that you didn’t have a smooth experience with us, but thank you for sharing it.
We look forward to finding a possible solution together with you. We’ll attempt to reach you by phone first, followed by an email if we’re unsuccessful.
Kind regards,
Peter
Price is good and easy to book
23 July 2026
Reply from Cheaptickets.sg
We're delighted to hear that you found our pricing good and the booking process easy! Thank you for your wonderful feedback.
Easy to book
20 July 2026
Reply from Cheaptickets.sg
Thanks for your nice 5 star review! Have a great trip
beyof last time maid my booking took 24…
beyof last time maid my booking took 24 hrs delivery itinerary, so did make feedback so i seen this time good and effective immediately got booking itinerary good job 👍
20 July 2026
Reply from Cheaptickets.sg
We're so glad to hear that you received your booking itinerary quickly this time! We truly appreciate your feedback and are always working to improve our services for our valued customers.
Dates got mixed up from skyscanner…
Dates got mixed up from skyscanner link, asked for a change of dates, was quoted 3x more than the flight price for change of dates. No cancellation refund policy.
19 July 2026
Reply from Cheaptickets.sg
Hello Raveen,
The feedback regarding the date selection and modification fees has been reviewed.
Flight details, including dates and times, are displayed for confirmation on the final review screen before payment is completed. Once a ticket is issued, any changes or cancellations are strictly governed by the airline terms and conditions accepted during the booking process.
An outbound specialist will contact you directly to discuss the current options and see how to best assist with this itinerary.
Kind regards,
Steve
Cheaptickets
Reply from Cheaptickets.sg
We are so glad to hear that our efficiency and deals were appreciated. Thank you for your wonderful feedback!
Issue resolved
UPDATE: Customer service has ultimately been responsive and the issue has been resolved, so I'm actually happy with the outcome.
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I had a very disappointing experience with CheapTickets. During the booking process, an add-on was included that I did not intend to purchase. I noticed immediately because the final amount charged was higher than the advertised flight price and contacted customer service right away.
Their response was simply that the add-on is non-refundable. The experience left me with the impression that the company profits from unwanted add-ons rather than transparent pricing. It felt very scammy, and I would avoid booking through this site.
12 July 2026
Reply from Cheaptickets.sg
Hello Marko,
Thank you for sharing this feedback. Clear information about pricing and selections during checkout is important, so hearing about this experience is concerning.
The AirHelp service is typically non-refundable once selected during the booking process. However, the details of this booking will be reviewed to see how this can be resolved.
Kind regards,
Leo | Customer Service
Cheaptickets.sg
Seamless Booking
Seamless Booking , hassle free and very quick. Information was clear and pricing was the best
13 July 2026
Reply from Cheaptickets.sg
We're so happy to hear your booking was seamless and quick! We appreciate you highlighting our clear information and competitive pricing. Thank you for your kind words.
Reply from Cheaptickets.sg
We're so glad to hear everything went smoothly and was uncomplicated for you. We appreciate your kind words!
Booking price was affordable and easy…
Booking price was affordable and easy and quick booking. No hassle. Confirmation was within a few minutes.
9 July 2026
Reply from Cheaptickets.sg
We're so happy to hear that your booking experience was easy and quick! We appreciate you sharing your positive feedback with us.
Easy n clear info
9 July 2026
Reply from Cheaptickets.sg
We're so glad to hear that our information was clear and easy to understand. We appreciate your positive feedback!
Reply from Cheaptickets.sg
We're so happy to hear you found our booking process easy, secure, and speedy with competitive prices! Thank you for your kind words.
Reply from Cheaptickets.sg
We're so glad you found our booking process easy and our fares reasonable. We appreciate your positive feedback!
This is my first time using…
This is my first time using Cheaptickets' services. I am surprised with the immediate reactions to all my requests. The paperworks followed immediately after I confirmed my purchase of the travel tickets. Every aspect of my travel was completed within a few minutes. I seldom experienced such efficiency. Kudos to all the staff involved. I will certainly use this agency again
6 July 2026
Reply from Cheaptickets.sg
We are so happy to hear about your positive first experience with our services! It's wonderful to know that our efficiency and quick responses to your requests made your travel planning so smooth. We truly appreciate your kind words and look forward to assisting you with your future travel needs. Thank you for choosing us!
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