Smooth transaction. Hope no issue with the tickets. However price jump a bit during transaction. Was wondering caused by demand or advertising tactics. Updated: During online checked in, it wa... See more
Company replied
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Review summary
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Reviews shaping this summary
The booking process was smooth but when the payment successful confirmation email was received and told to check if info is accurate, I noticed a minor error in one of the passenger's birthday date. W... See more
Company replied
This is my first time using Cheaptickets' services. I am surprised with the immediate reactions to all my requests. The paperworks followed immediately after I confirmed my purchase of the travel tic... See more
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It was reasonably easy to navigate n booking was quite smooth though I had to answer many additional add ons. Price was generally lower than others. True to your word, etickets were confirmed via em... See more
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Company details
Written by the company
CheapTickets.sg is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Contact info
4.1
Great
7k reviews
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Lousy system
Lousy system. The booking number is not recognised from the airline. I unable to my airasia online check on 12/7/26 due to booking number is super long and the airline not recognised of it. This is my 1st time use cheapflight an this also my last time to use cheapflight
2 June 2026
Reply from Cheaptickets.sg
Hello Kui,
Thank you for reaching out.
The airline code required for AirAsia online check-in was provided directly inside the e-ticket document sent immediately after the booking was confirmed. This specific airline locator is separate from the longer booking reference number.
An email has been sent to you with these exact check-in details clearly outlined.
Kind regards,
Steve
Cheaptickets
Fast efficient user friendly website
4 July 2026
Reply from Cheaptickets.sg
We're so glad to hear you found our website fast, efficient, and user-friendly. Your positive feedback is truly appreciated!
Reply from Cheaptickets.sg
We appreciate you sharing your feedback regarding additional fees. We are reviewing our policies to ensure transparency. We offer a so called premium package to avoid fees after your purchase, that may be of help next time. Have a great trip . Kind regards Anne
bad ux to scam people to select…
bad ux to scam people to select products they wouldn't buy otherwise.
29 June 2026
Reply from Cheaptickets.sg
We appreciate you sharing your feedback regarding our user experience. We are actively reviewing our design to ensure clarity and fairness for all users. We do want to emphasize that we dont force anyone to by anything. All products need to be selected based on your preference. Kind regards Anne
Convenient and price is cheaper than…
Convenient and price is cheaper than booking at site itself
26 June 2026
Reply from Cheaptickets.sg
We're glad you found our booking convenient and affordable. We appreciate your positive feedback!
I booked in 3 times
I booked in 3 times. This web simple and easy thankss for cheap flights
26 June 2026
Reply from Cheaptickets.sg
We're glad our website made booking easy and helped you find affordable flights. Thank you for your continued support!
Reply from Cheaptickets.sg
We're glad you found the booking process easy and clear. We appreciate your feedback!
Reply from Cheaptickets.sg
We're glad you found booking easy and affordable. Thank you for your positive feedback!
Yesterday I was trying change my flight…
Yesterday I was trying change my flight to 24 june but told me I can't and cannot be refunded because the ticket not issued yet since is not issued why cannot be refunded or change date
22 June 2026
Reply from Cheaptickets.sg
Hello Wai sum,
It is understandable that this situation is confusing when a ticket has not been issued yet.
When a flight change or refund is requested, the total cost depends on the airline policy and our service fees. In some cases, these combined fees are higher than the original price paid for the ticket. When this happens, a refund is unfortunately not possible because the costs exceed the value of the ticket. Booking a completely new ticket is often the best and most affordable option in these instances.
I hope that I gave you a clear explanation.
Kind regards
CheapTickets
Bianca
The booking process is easy and…
The booking process is easy and straight forward, the ticket issued was within 4 hours instead as per mention 4 days. Pleased with it
22 June 2026
Reply from Cheaptickets.sg
We are so pleased to hear that our booking process was easy and that you received your ticket so quickly. Thank you for your kind words!
Fast provision of tickets with short…
Fast provision of tickets with short deadline. Well done team
21 June 2026
Reply from Cheaptickets.sg
We're happy to hear we could provide your tickets quickly. Thank you for your kind words!
The booking system simple
The booking system simple, easy and reliable.
In addition it offers the best price.
20 June 2026
Reply from Cheaptickets.sg
We're so glad you found our booking system simple, easy, and reliable. We appreciate you highlighting our competitive pricing.
Reply from Cheaptickets.sg
We're happy to hear that!
Worst OTA
I had a very disappointing experience with CheapTickets regarding a schedule change on my booking.
After an airline-initiated change, I contacted customer service on 10 June 2026 to rebook my flight. I was told by multiple agents that the rebooking had been confirmed and that I would receive an updated e-ticket within 48 hours. I was later asked to wait again and assured the ticket would be issued shortly.
At no point was I clearly informed that the rebooking was still subject to airline approval or seat availability. Based on what I was told, I reasonably believed the new itinerary had been secured.
After a significant delay and multiple enquiries, I was eventually informed that no suitable alternative could be found. By then, availability and prices had changed significantly. I was then only offered either an itinerary with a very long layover or a refund, neither of which met my travel needs.
The main issue here is not just the outcome, but the lack of clear communication and consistency during the process. I was repeatedly told to wait without being given accurate information about the status of my booking, which ultimately left me worse off.
Overall, this experience has affected my trust in CheapTickets. Better transparency and more accurate communication from the beginning would have prevented this situation. To add on, there were multiple times where the agents sent me information of other flights/offered me things totally different or even replied me in a rude or incoherent manner, it was very evident that majority of them were incompetent in assisting me.
It was not even that cheap to be worth all this frustration and trouble. Better to book elsewhere.
Update: After almost a week of uncertainty and promising me reschedules, the agency has forced me into a corner of accepting a refund WITHOUT seeking any approval from me. I sure hope they transfer it immediately as I see they owe a lot of people money here from trust pilot.
10 June 2026
Unprompted review
Reply from Cheaptickets.sg
Hello Janessa,
Thank you for sharing your feedback.
Hearing about this experience with a schedule change and the communication from our team is truly concerning, as this does not reflect the standard of support CheapTickets aims to provide.
Dealing with flight changes is already stressful, and clear, consistent information is vital during that process. It is completely understandable that the conflicting updates and delays caused uncertainty and frustration. Your comments regarding the quality of the service and the helpfulness of the team have been shared directly with management to ensure this is addressed internally.
Booking details show we are still busy with your booking, updates will be sent via email to the provided email address.
Kind regards,
CheapTickets
Bianca
I believe the booking platform is easy…
I believe the booking platform is easy to use and it also allows one to earn its frequent flyer miles from the airline
14 June 2026
Reply from Cheaptickets.sg
We're delighted to know you found our booking platform user-friendly and appreciate the frequent flyer miles benefit. Thank you for your positive feedback!
ease of reservation and selection of…
ease of reservation and selection of prices made available.
16 June 2026
Reply from Cheaptickets.sg
We are so glad you found our reservation process and pricing options easy to navigate. Thank you for your kind words.
Reply from Cheaptickets.sg
We're so glad you found our flight selection and ease of use helpful. Thank you for your kind words!
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