Nipho was extremely helpful and guided me through the part I found difficult. I gound Nipho to be polite and informative through the call.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was in a pickle trying to upload some documents so I tried the messaging service as the wait time on the phone was too long. It stated I would get a reply within 20 minutes and they didn’t disap... See more
Very helpful Customer Service from Wandile - very quick to respond and also resolved any issues. Thank you. Regarding the credit checks for Guarantors - they are very comprehensive - the results come... See more
A task that I expected to take five to ten minutes took all morning. After a number of attempts at verifying my address and loading proof of address I was referred back to login. I then realised the... See more
Company replied
Company details
- Software company
- Business-to-Business service
- Card processing service
- Legal Services
- Payment service
- Software Vendor
Written by the company
Checkboard is the fast and secure way for you to confirm to your estate agent or conveyancer you are who you say you are – so you can get hold of the keys to your new property sooner. With our app you can simply and securely verify your identity, confirm your financial health, and make payments.
Contact info
853–859 Salisbury House, 29 Finsbury Circus, EC2M 5SQ, London, United Kingdom
- 02045668106
- hello@checkboard.com
- checkboard.com
4.1
Great
144 reviews
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Jessica has been an absolute star
Jessica has been an absolute star, helping us through the ID check. We are very grateful for her guidance. Thank you.
4 November 2022
Unprompted review
Not allowed to rent a house
Wanted to rent a house, was told I had to use checkboard app to complete the referencing stage.
Turns out that they only accept a passport and driving licence for ID. Having never been over seas, and not having to drive I don't have either. This meant I couldn't continue with the referencing through the app.
After contacting them via the number on their webside, they simply said there was nothing they could do and that I would have to speak with my housing agency, who in turn said that by law they are not allowed to go without me finishing the referencing stage as it's used to prevent any possible money fraud.
I'm now constanly reminded via email to complete my ID check, reminding me that I'm no longer able to getthe dream property me and my partner wanted to rent, and the smug "help" hyperlink they provide for if you are having issues with this step simply refers you to a page that states "Sorry at the moment we are not accepting any other documents."
Not everyone has a passport and driving licence.. they clearly know this to be the case otherwise they wouldn't have a help section about it. So why no alternative?
26 October 2022
Unprompted review
Reply from Checkboard
We appreciate you taking the time to contact us and sharing your thoughts with us.
As part of the referencing process, Checkboard only accepts valid photo ID documents such as passports and driving licences.
It is mandatory for any landlord or agent to gather evidence of these documents in order to comply with government regulations, regarding the right to rent checks and anti-money laundering.
We like to use the example of travelling and going through border control. This process would be similar to presenting a passport.
Checkboard might advise the client to discuss it directly with their agent to see if there are any further options to explore.
We understand how this could be an inconvenience for individuals that do not have a passport or a driving license. For that reason, we are constantly monitoring for updates in the guidelines set up by the government to update our system accordingly.
Here's a link from the government website that details more regarding this subject: https://www.gov.uk/government/publications/right-to-rent-document-checks-a-user-guide/right-to-rent-checks-a-guide-to-immigration-documents-for-tenants-and-landlords-accessible#:~:text=If%20you%20have%20a%20Biometric,using%20the%20online%20checking%20service.
Best wishes,
The Checkboard Team
Yazad was so helpful
Yazad was so helpful and nothing was too much trouble, he responded so quickly when I had any issues.
26 October 2022
Unprompted review
Could not make head nor tail of this…
Could not make head nor tail of this app. I work in IT and could not get it to verify identity for a house sale. Bad.
1 August 2022
Unprompted review
Reply from Checkboard
We appreciate your feedback. Please accept our apologies for your experience and any inconvenience caused.
We created our app to make identity verification more secure, reliable, and efficient. We will be happy to assist you further if you are able to provide more detail via hello@checkboard.com or by calling 020 4566 8106.
Kind Regards,
The Checkboard Team
I have carried out several reference…
I have carried out several reference checks via checkboard. It really is amazing. Much much cheaper than traditional referencing (last time I paid it was 5 pounds), but it does so much more.
Apparently they have bots to check bank accounts to ensure that rent has been paid regularly, or the potential tenant has received a regular salary etc.
In the recent reference checks I got carried out, not only did I get all the usual information of CCJs, previous address, employment etc, but I also got copies of their work contracts, proof of ID, address proofs etc. So there was really no paperwork for me to collect. If the tenants pass, you are automatically eligible for rent guarantee insurance.
I have used this on many occasions and I can't imagine carrying out reference checks in the traditional way now.
These guys deserve to be much more popular.
19 July 2022
Unprompted review
Quick and Straight-foward
We have had a positive experience with Checkboard since signing up. A very straight-forward process, and we have had the pleasure of dealing with Lena so far for any help or guidance we may need – De Scotia Bromley
16 May 2022
Unprompted review
Great professional company for tenant…
Great professional company for tenant referencing. Thank you Lena for your fast replies to all questions and for always giving us a great service. From all at Knights and Co Estate agent
1 February 2022
Unprompted review
Great experience, I highly recommend the app
I found the app really easy to use and it made my search experience so much less painful than I imagined it would be!
20 August 2020
Unprompted review
A great app
A great app! Using the app was effortless and easy to manoeuvre, a fantastic product to utilise.
I would 100% recommend
20 August 2020
Unprompted review
The best experience using CubicLease
The best experience using CubicLease, it was simple and easy. Had bad experiences having to wait for agents to get back to me when wanting to view properties, however now I can safely view whenever is convenient to me!
20 August 2020
Unprompted review
Seamless end to end process for tenants…
Seamless end to end process for tenants and agents.
20 August 2020
Unprompted review
Really easy to use!
This made the whole process so much easier , especially when trying to schedule viewings around a busy work schedule . I would definitely recommend it to others. It was also easy to get in contact with the team.
20 August 2020
Unprompted review
It’s super easy to use
It’s super easy to use, highly informative on property letting process and beautiful user interface
20 August 2020
Unprompted review
Great experience
Was really impressed by the efficiency of the process. Very seamless and cut out all the stress of finding my new place. Would highly recommend them!
20 August 2020
Unprompted review
Less admin from a tenant's perspective.
Really easy to download and get checked and referenced - much better than the conventional rigmarole.
20 August 2020
Unprompted review
It was a seamless app to use from…
It was a seamless app to use from beginning to end. I would definitely recommend it. Makes scheduling a viewing a lot easier for myself, especially with my busy schedule.
20 August 2020
Unprompted review
Really easy to use and quick
Really easy to use and quick - thanks for helping me get my rental place!
19 August 2020
Unprompted review
Fast and easy
All good - picked up the key, did the viewing, put the key back - was fast
22 June 2020
Unprompted review
Excellent service with professional…
Excellent service with professional staff! Highly recommended
16 March 2020
Unprompted review
Quick and easy viewing!
Did the property viewing with them. Was very easy and convenient!
2 December 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.