Checkout.com Reviews 99

Total waste of time...

- tried to call the Singaporean office, the number doesn't exist (very sketchy!)
- tried to call the Berlin office, the lady was completely unable or unwilling to help me
- called the London office and after wasting 10 minutes on the phone with the sales person there, I found out that they only accept clients with a monthly sales volume above 100,000 USD.

If you're already being unfriendly to small start-ups, at least don't waste our time. When we grow beyond 100,000 I will ensure we don't end up with Checkout.

Don't trust this company.
I've applied 2 years ago and was told that their minimum is $5K/month and minimum 3 months processing history. My site was new so I decided to continue and apply again when I can cover their requirements.
5 months later I've contacted them because I already processed $5k/months and above. Then they told me "Our requirement is $10k/month".
I was frustrated, but decided to continue using only Paypal until I reach $10k and contact them again.

3 days ago I decided to contact them because I already process around $20k/month and my site is with almost 2 years history and good reputation.
This time they replied "Our requirement is $25k/month".

In the mean time their website clearly states:
No minimums and no contract required. Pricing is based on your transaction volume and history.

I think this is unprofessional. I'm glad they didn't accepted me because who knows, if they change their mind that often what will happen If they hold my money? You should really ask yourself before applying, do you really can trust them ?

Personally will not apply again, even WHEN i start making $500 000k/month

Excelent service and support given to customers. I recomment it to everyone.

Great payment processing solution. A very competitive pricing and a high secure system against fraud. A special mention to the customer service who helps you from the bottom to the top and solves issues really fast.

It's a great solution to accept cards and local payments online.
Very competitive pricing with a simple integration. Checkout service was really agile between my first contact till everything be up and running.

Forward thinking acquirer/payment solution who work hard to understand their customer's needs and support requirements. Their relative youth in this industry provides far more benefits than drawbacks in terms of ability to bring on new products and integration support.

As they own the entire tech stack/chain they always developing new features, for example the reconciliation api which I haven't seen elsewhere in the market. Approachable and responsive dedicated support staff is a refreshing change in this space. Useful having a worldwide presence.

Aside from Adyen, this is the only PSP on the market with a consolidated tech stack. One easy integration gives you access to international payment methods and cards. Competitive pricing!

Was extremely happy with the service and support given. Extremely efficient and just made life a lot easier with no hassle. Thanks again

Have had nothing but good experiences with the Checkout sales team. They are extremely easy to work with and always happy to come up with new exciting ideas for my business.

I have been using Checkout.com for 2 years now - Very happy with the customer service and overall product.
They support all the main cards and alternative payment methods which makes it very convenient when going into new markets.

Does not accept master cards or visa from provider likes these Payoneer, Entropay, LeuPay for payment!. another crappy gateway platform!

Signed up with checkout.com on a great rate. We were given the option of a blended rate, or an IC+++ model - we chose the blended rate as it gave a far better deal for us.

A few months later we receive an email saying our account manager has changed. No biggie. A few weeks later, we receive a blunt email saying we'll be moved onto the far more expensive IC+++ rate. We emailed back to protest, and ask for some further clarification.

We've emailed multiple times, attempted to communicate with our 'account manager' on several occasions - most of which are simply ignored.

I still have no idea what rate we are being charged, and when we were moved from our original model. Their customer support is non existant - they simply ignore emails they don't want to answer.

Absolute shambles.