I switched from SiteGround to save $ BUT... I was delightfully blown away by the tech support. It's as good or even better than SiteGround. Prior to my SG contract expiring I had briefly tried Hosting... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I signed up for a plan last year to consolidate a few other sites and the price was perfect. Overall the move has been great especially because they migrated the sites for me. Sometimes I run in... See more
Company replied
I purchased hosting from Chemicloud recently and needed website migration, help with email, SMTP and Quick.cloud. The people there were very professional and courteous and quickly helped me out, eve... See more
Company replied
The support engineers at ChemiCloud are ALL extremely help, knowledgeable, prompt to reply , diagnose & fix - 24/7 through live chats, and when it's time for either side of an issue to get some sleep... See more
Company replied
Company details
Written by the company
Founded in 2016, ChemiCloud's success is thanks to the people that make us the company we are. With cornerstone principles of exceptional customer service and making web hosting simple, our goal is to help anyone who wants to host a site do so with ease. Whether you represent yourself with a personal site, or a big box brand with an enterprise-level Cloud VPS we have something for everyone. No matter what we're doing for you, rest assured that our 24/7 always-online Customer Support is ready to listen and lend a hand whenever it's required.
Contact info
651 N. Broad Street, Suite 206, 19709, Middletown, United States
- +1.302.766.7722
- help@chemicloud.com
- chemicloud.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ChemiCloud team is efficient and thorough!
ChemiCloud team is efficient and address our issues right away and are very thorough.
4 November 2025
Unprompted review
Reply from ChemiCloud
Thank you for your feedback! We’re glad to hear you find our team efficient, thorough, and quick to address your issues. We’ll keep being here 24/7 whenever you need us.
Quick and accurate response that solved…
Quick and accurate response that solved my issue
5 November 2025
Unprompted review
Reply from ChemiCloud
Hi Chris,
Thank you for your feedback! We’re glad to hear our team was able to provide a quick and accurate response that solved your issue. We’re always here 24/7 whenever you need us.
Best Support
Support is what makes CHemicloud the right choice for me. Its quick and efficient.
10 November 2025
Unprompted review
Reply from ChemiCloud
Hi Trayci,
Thank you for your kind words! We’re thrilled to hear that our support team is the reason ChemiCloud feels like the right choice for you. We’ll keep being quick, efficient, and here 24/7 whenever you need us.
Support was quick and it worked
Service was quick and it worked. I was surprised I had to test the sites by configuring my localhost file in windows and then had to set the name servers for my domains. I don't know if I missed emails when the service switched or not.
One WP site does not show up under the Wordpress Management section and I have been too busy to find out why.
I must admit that I am disappointed that when I tried to move a development Django site I was told that I needed to purchase a $12/mo hosting service. The shared plans specifically state that python is supported in the shared service. The unlimited email is just a lie. There is a restriction based on inodes...that is not unlimited.
Since I am rating the service, 4 stars. Overall product - 1 star due to hidden costs and misleading information on the website.
3 November 2025
Unprompted review
Reply from ChemiCloud
Hi Criss,
Thank you for taking the time to share such detailed feedback. We’re glad to hear that the initial setup and support interactions were quick and helpful, but we’re truly sorry for the points that left you disappointed — that’s not the experience we want you to have.
Your comments about the hosts file steps, name server updates, and the missing site in WordPress Management are all valid, and we’d be happy to review those with you to ensure everything is configured correctly.
Regarding Python and Django: our shared plans do support Python for basic scripts, but full Django applications require a different environment, which is why our team recommended a dedicated plan. We understand how frustrating that difference can feel, and we’ll review our documentation to make sure it’s clearer.
On the email/inode point — you’re absolutely right that inode limits apply, even though email accounts themselves are unlimited. We’ll also take this feedback back to our team so we can improve how this is explained on the website.
We genuinely appreciate your honest feedback and would love the chance to help straighten out the remaining issues. Please feel free to reach out anytime — we’re here 24/7 and happy to assist.
Been with these guys for awhile
Been with these guys for awhile. Overall we are pretty happy with Chemicloud. Fast customer service and always there when we need help.
4 November 2025
Unprompted review
Reply from ChemiCloud
Thank you for being with us and for sharing your experience! We’re really glad to hear you’re happy overall and that our team has been fast and reliable whenever you needed help. We truly appreciate your trust and we’ll continue to be here for you 24/7.
Fast support as always
Happyly working with ChemiCloud for 3 yrs. Always fast response
7 November 2025
Unprompted review
Reply from ChemiCloud
Hi Clark,
Thank you for being with us for the past three years! We’re glad to hear you’ve been happily working with ChemiCloud and that our fast response times continue to make a difference. We truly appreciate your trust and we’re here 24/7 whenever you need us.
Great, affordable and professional!
They are really great, support is always immediately available and very helpful. Highly recommended!
2 November 2025
Unprompted review
Reply from ChemiCloud
Hi Chen,
Thank you for your kind words and recommendation! We’re thrilled to hear that you find our service professional, affordable, and our support team always available and helpful. We’ll keep working hard to provide the same great experience every time.
Best cheap hosting i ever used
1. Quality service, their servers have quick response rate.
2. Has cpanel which includes additional addons and they do not limit using them, very fair limits.
3. Fast support response
Best hosting I have ever seen in MANY years, this has better value than most of the vps servers out there.
17 October 2025
Unprompted review
Reply from ChemiCloud
Hi Robert,
Thank you for sharing such an amazing and detailed review! We’re thrilled to hear that you’re enjoying our fast servers, fair resource limits, and responsive support team. It means a lot to know you see great value in our hosting — especially compared to VPS options. We truly appreciate your trust and kind words!
Reply from ChemiCloud
Thank you, Varsha! We're glad to hear you had a prompt and smooth support experience. Always here to help whenever you need us!
Helpful staff
13 August 2025
Unprompted review
Reply from ChemiCloud
Thank you, Richard! We're glad to hear our team was helpful. Always here if you need anything!
Great Speed!
I love chemicloud there is always someone there when you need help. There servers are also fast and I'm a speed freak I love fast. One of the best among others that are out there the pro package is one of the best.
11 August 2025
Unprompted review
Reply from ChemiCloud
Thank you, Robert! We’re thrilled to hear you’re loving the speed and support—especially from a self-declared speed freak! 🚀 It's great to know the Pro package is serving you well. We’re always here whenever you need us!
Helping 360 degree migration from old…
Helping 360 degree migration from old hosting services. Fast response of customer care and webpages.
11 August 2025
Unprompted review
Reply from ChemiCloud
Thank you! We're glad to hear that the full migration went smoothly and that you’re happy with our fast support and website performance. We're always here to help every step of the way!
Thank you very much
Thank you very much for your help.
Have a great day!
10 August 2025
Unprompted review
Reply from ChemiCloud
You're very welcome! We're always happy to help
Absolutely The Best
I’ve been building sites almost from the beginning of Internet but this is absolutely the best hosting company I aver had!
Lightning speed CS always ready to help!
7 August 2025
Unprompted review
Reply from ChemiCloud
Thank you so much! Coming from someone with such long-standing experience, your words truly mean a lot. We're honored to be your top hosting choice and thrilled to hear our lightning-fast support has made a difference. We're always here for you!
being prepared and skilled to help me…
being prepared and skilled to help me out
7 August 2025
Unprompted review
Reply from ChemiCloud
Thank you! We're glad to hear our team was prepared and skilled in helping you out. Always here whenever you need us!
Quick responsive advice…
Quick responsive and helpful advice that solved my problem
7 August 2025
Unprompted review
Reply from ChemiCloud
Thank you! We're happy to hear that our quick and helpful advice solved your problem. Always here to support you!
Excellent help within short period of…
Excellent help within short period of time. The issue was resolved within an hour of communication.
1 August 2025
Unprompted review
Reply from ChemiCloud
Thank you! We're glad we could resolve your issue quickly and effectively. It's always our goal to provide fast, excellent support—here whenever you need us!
VERY HELPFUL AND GOOD CUSTOMER SUPPORT
6 July 2025
Unprompted review
Reply from ChemiCloud
Thank you! We're so glad to hear you found our customer support helpful and reliable. We're always here to assist you whenever you need us!
Quick response to my enquiry and…
Quick response to my enquiry and helpful info provided. Cheers.
28 July 2025
Unprompted review
Reply from ChemiCloud
Thank you! We're glad we could respond quickly and provide the information you needed. Don’t hesitate to reach out anytime—cheers!
Very quick response time
28 July 2025
Unprompted review
Reply from ChemiCloud
Thank you, Dirk! We're happy to hear you had a quick response experience. Always here when you need us!
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