I switched from SiteGround to save $ BUT... I was delightfully blown away by the tech support. It's as good or even better than SiteGround. Prior to my SG contract expiring I had briefly tried Hosting... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I signed up for a plan last year to consolidate a few other sites and the price was perfect. Overall the move has been great especially because they migrated the sites for me. Sometimes I run in... See more
Company replied
I purchased hosting from Chemicloud recently and needed website migration, help with email, SMTP and Quick.cloud. The people there were very professional and courteous and quickly helped me out, eve... See more
Company replied
The support engineers at ChemiCloud are ALL extremely help, knowledgeable, prompt to reply , diagnose & fix - 24/7 through live chats, and when it's time for either side of an issue to get some sleep... See more
Company replied
Company details
Written by the company
Founded in 2016, ChemiCloud's success is thanks to the people that make us the company we are. With cornerstone principles of exceptional customer service and making web hosting simple, our goal is to help anyone who wants to host a site do so with ease. Whether you represent yourself with a personal site, or a big box brand with an enterprise-level Cloud VPS we have something for everyone. No matter what we're doing for you, rest assured that our 24/7 always-online Customer Support is ready to listen and lend a hand whenever it's required.
Contact info
651 N. Broad Street, Suite 206, 19709, Middletown, United States
- +1.302.766.7722
- help@chemicloud.com
- chemicloud.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All went surprisingly smoothly!
25 November 2025
Unprompted review
Reply from ChemiCloud
Hi Filip,
Thank you for your feedback! We’re really glad to hear everything went smoothly for you. If you ever need a hand, our team is here 24/7 to help
Fast response from my request
24 November 2025
Unprompted review
Reply from ChemiCloud
Thank you for your feedback! We’re glad to hear our team was able to respond quickly to your request. If you ever need anything else, we’re here 24/7 to help.
It was a time consuming task
It was a time consuming task - to look into the email logs and work out why emails were removed from the server. You provided an excellent detailed explanation, thank you!
21 November 2025
Unprompted review
Reply from ChemiCloud
Hi Lisa,
Thank you for sharing your experience! We’re glad to hear the team was able to dig into the email logs and provide a clear, detailed explanation of what happened. Tasks like these can be time-consuming, and we’re happy we could walk you through everything. real, human support is something we take seriously. If you ever need anything else, we’re here 24/7 to help
Efficient support and solid services
Efficient support and solid services. ChemiCloud are a name to be trusted.
21 November 2025
Unprompted review
Reply from ChemiCloud
Thank you for your feedback! We’re glad to hear you find our support efficient and our services solid. Knowing you see ChemiCloud as a name you can trust truly means a lot to us. We’ll keep being here 24/7 whenever you need us
Yes it was fast and willy helpfull
24 November 2025
Unprompted review
Reply from ChemiCloud
Hi Olswaldo,
Thank you for your feedback! We’re glad to hear the assistance was fast and really helpful. We’ll keep being here 24/7 whenever you need us.
super helpful
23 November 2025
Unprompted review
Reply from ChemiCloud
Hi Mohit,
Thank you for your feedback! We’re glad to hear you found our team super helpful. We’re here 24/7 whenever you need us.
My 5th Year Shared Journey With Chemicloud
My journey with Chemicloud started from the next day right after Christmas in 2020 and the upcoming 2025 Christmas shall marks my 5th year with them.
I'm running my own small business and I'm not a techie guy who are well verse with server configurations, but I've got a lot of ideas!
Of course, ideas need to be tested, and Chemicloud Happy Engineers helped me to get it done, always! Since the last 5-years!
If you're a small business with small setup like me (my business is in Asia) and have great ideas, one thing I would like you to know, they are truthful when they indicate their mission to make life easier for web developers and small businesses.
22 November 2025
Unprompted review
Reply from ChemiCloud
Hi Jose,
Thank you for sharing such a heartfelt review and for being with us for nearly five years! It means a lot to hear that our team has been there to help you test your ideas and support your small business every step of the way. We know not everyone wants to deal with server configurations, and that’s exactly why our Happy Engineers love jumping in to make things easier.
At a time when many companies are shifting to AI chat bots, we remain committed to real, human support and we’re so glad to know that this has made a difference in your journey. Thank you for trusting us with your business, and we’ll keep being here 24/7 whenever you need us.
People make the difference!
What makes all of my interactions with the support team are their people. Every last one I've interacted with has been professional, patient, and persistent in their desire to ensure my satisfaction and that my issue is completely resolved. In short, their support is stellar.
21 November 2025
Unprompted review
Reply from ChemiCloud
Hi Don,
Thank you for sharing such a thoughtful review! It means a lot to hear that every interaction you’ve had with our team has been professional, patient, and focused on fully resolving your issue. We’re especially grateful you highlighted the people behind our support. At a time when many companies rely on AI chat bots, we remain committed to real, human help, and it’s wonderful to know that stood out to you. Your trust and kind words truly mean a lot to us.
Seamless transition of 9 sites from SiteGround to ChemiCloud
This is the 3rd transition of websites from SiteGround to ChemiCloud. The first two were single sites. This move was a suite of 9 WordPress sites - one with more than 10 years of blogs and some old fashioned hand crafted html from the old days!
Based on my test runs - I had a detailed transitions set of instructions for each of the 9 sites. This really makes for a seamless transition.
ChemiCloud handled the move and all the sites are now up and running. With a complex move I anticipated there would be LOTS of issues. The move went seamlessly. We has a couple of little hiccups, however, the ChemiCloud transition team were on it immediately.
I was very impressed and am looking forward to many years of great service from ChemiCloud.
17 November 2025
Unprompted review
Reply from ChemiCloud
Hi Peter,
Thank you for sharing such a detailed account of your experience! We’re thrilled to hear that the transition of your nine websites including a decade-old blog and legacy HTML went smoothly. Complex migrations can naturally come with challenges, and it means a lot to know that our team was able to handle everything quickly and keep the process seamless for you.
We truly appreciate your trust across all three of your moves from SiteGround to ChemiCloud, and we’re looking forward to supporting you for many years ahead.
Reply from ChemiCloud
Hi Edgar,
Thank you for your feedback! We’re glad to hear you had a great experience and that our team was able to respond quickly. We’ll keep being here 24/7 whenever you need us.
Very responsive and uptime is guaranteed
Very responsive and uptime is guaranteed
19 November 2025
Unprompted review
Reply from ChemiCloud
Hi Evans,
Thank you for your feedback! We’re glad to hear you’ve had a responsive experience with our team and that our uptime has met your expectations. We’ll keep being here 24/7 to support you whenever you need us.
I recently transferred a website and…
I recently transferred a website and email from SiteGround
Chemicloud's support took care of it all - it was so easy, support were responsive and assisted every step of the way.
18 November 2025
Unprompted review
Reply from ChemiCloud
Hi Steve,
Thank you for sharing your experience! We’re really glad to hear that your migration from SiteGround to ChemiCloud went smoothly and that our support team was able to assist you every step of the way. It’s great to know the process felt easy and well-supported. We’re here 24/7 whenever you need us
Excellent Host - Fast but Cheap!
We have been using Chemicloud for multiple years now and never had any issues. The price is very fair, and the support is absolutely amazing (seriously!!).
I recommend this host if you want a cheap but fast WordPress website host. My recommendation is to pair Chemicloud either with 1) Litespeed Cache Plugin + QuicCloud CDN or 2) Flyingpress Plugin + BunnyCDN. Your site will be superfast for a reasonable monthly price!!
1 August 2025
Unprompted review
Reply from ChemiCloud
Thank you for sharing such a detailed and thoughtful review! We’re thrilled to hear that you’ve had a smooth experience over the years and that you value both our performance and support. Your recommendation means a lot — and we love seeing you share optimization tips with others in the community! We’ll keep working hard to deliver the same fast, reliable, and affordable WordPress hosting you’ve come to expect.
Amazing Support
Chemicloud's support has always been quick to answer and friendly.
15 November 2025
Unprompted review
Reply from ChemiCloud
Hi Alexander,
Thank you for your kind words! We’re glad to know our support team has always been quick to answer and friendly — we’ll keep being here 24/7 whenever you need us.
Reply from ChemiCloud
Thank you for your feedback! We’re glad to hear you’re happy with our team and that you find our platform wonderful to use. We’ll keep working hard to deliver the same experience every time.
Quick resolution to my problem.
The agent was very helpful in trying to solve my issue (could not send or receive mail - SMTP - POP3). Although he was unable to solve the problem immediately, his reference to the data center team resulted in a fix within a few minutes.
9 November 2025
Unprompted review
Reply from ChemiCloud
Hi Michael,
Thank you for sharing your experience! We’re glad to hear our agent assisted you thoroughly and made sure your email issue reached the right team. Even though it couldn’t be fixed immediately, we’re happy the data center team was able to resolve it within minutes. We appreciate your patience and are here for you 24/7 whenever you need us.
Quick response time to support issues
11 November 2025
Unprompted review
Reply from ChemiCloud
Hi Chris,
Thank you for your feedback! We’re glad to hear our support team’s quick response time has been helpful. We’ll keep being here 24/7 whenever you need us.
Above and beyond Helpful
This company has always gone above and beyond helping me understand or fixing an issue (that I usually create). Support is phenomenal
10 November 2025
Unprompted review
Reply from ChemiCloud
Hi Daryl,
Thank you for sharing such kind words! We’re thrilled to hear that our team has consistently gone above and beyond to help you understand or fix issues — even the tricky ones. Knowing that you find our support phenomenal truly means a lot to us. We’ll keep being here 24/7 whenever you need a hand.
ChemiCloud’s support team truly…
ChemiCloud’s support team truly exceeded my expectations. They responded to my ticket almost instantly and resolved my issue with professionalism and care. Their attention to detail and customer-oriented attitude made the whole process smooth and reassuring. Thanks to their quick and effective assistance, I am more confident than ever in ChemiCloud’s service. I highly recommend them and look forward to continuing with ChemiCloud. Thank you so much!
10 November 2025
Unprompted review
Reply from ChemiCloud
Hi Peter,
Thank you for such an amazing and thoughtful review! We’re thrilled to hear that our support team exceeded your expectations and was able to resolve your issue so quickly and professionally. It’s great to know that their attention to detail and customer-focused approach made the experience smooth and reassuring for you. We truly appreciate your trust and your recommendation, and we’ll continue working hard to deliver the same level of service every time you reach out.
ChemiCloud team is efficient and thorough!
ChemiCloud team is efficient and address our issues right away and are very thorough.
4 November 2025
Unprompted review
Reply from ChemiCloud
Thank you for your feedback! We’re glad to hear you find our team efficient, thorough, and quick to address your issues. We’ll keep being here 24/7 whenever you need us.
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