I switched from SiteGround to save $ BUT... I was delightfully blown away by the tech support. It's as good or even better than SiteGround. Prior to my SG contract expiring I had briefly tried Hosting... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I signed up for a plan last year to consolidate a few other sites and the price was perfect. Overall the move has been great especially because they migrated the sites for me. Sometimes I run in... See more
Company replied
I purchased hosting from Chemicloud recently and needed website migration, help with email, SMTP and Quick.cloud. The people there were very professional and courteous and quickly helped me out, eve... See more
Company replied
The support engineers at ChemiCloud are ALL extremely help, knowledgeable, prompt to reply , diagnose & fix - 24/7 through live chats, and when it's time for either side of an issue to get some sleep... See more
Company replied
Company details
Written by the company
Founded in 2016, ChemiCloud's success is thanks to the people that make us the company we are. With cornerstone principles of exceptional customer service and making web hosting simple, our goal is to help anyone who wants to host a site do so with ease. Whether you represent yourself with a personal site, or a big box brand with an enterprise-level Cloud VPS we have something for everyone. No matter what we're doing for you, rest assured that our 24/7 always-online Customer Support is ready to listen and lend a hand whenever it's required.
Contact info
651 N. Broad Street, Suite 206, 19709, Middletown, United States
- +1.302.766.7722
- help@chemicloud.com
- chemicloud.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
24/7 support, top
24/7 support, quick response, quick solution, very friendly, very competent.
21 March 2026
Unprompted review
Reply from ChemiCloud
Thank you so much! 😊
24/7, fast and friendly support is exactly what we strive for—really glad you felt that!
— Dragos B.
Thank you for your kind and quick…
Thank you for your kind and quick response
I think I'll continue to use it with ChemiCloud trust.
It's the best.
22 March 2026
Unprompted review
Reply from ChemiCloud
Thank you so much for your trust—it truly means a lot to us! 😊
We’re always here for you, and we’ll keep doing our best to support you every step of the way!
— Dragos B.
As always
As always, very helpful no matter who the assistant is!
Thank you!
19 March 2026
Unprompted review
Reply from ChemiCloud
Thank you so much! 😊
We’re really happy to hear you’ve had a consistent experience with our team—always here to help!
— Dragos B.
Great Company
Easy to get support and always been able to resolve any problems.
15 March 2026
Unprompted review
Reply from ChemiCloud
Thank you so much! 😊
Glad to hear everything’s been smooth and that we’ve been able to resolve things quickly whenever needed!
— Dragos B.
I was satisfied with both the live chat…I was satisfied with both the live chat and the open ticket.
I was satisfied with both the live chat and the open ticket. I thanked the staff for handling the situation kindly and quickly. I hope you will continue to handle various situations in the future just as you did this time. Have a nice day.
20 March 2026
Unprompted review
Reply from ChemiCloud
Thank you so much for your kind words and for taking the time to share your experience—we truly appreciate it! 😊
I’m really glad to hear that both our live chat and ticket support met your expectations and that our team handled everything quickly and kindly. Feedback like this means a lot to us.
You also have my personal promise that we’ll continue to maintain the same level of quality and care in our support, no matter the situation. That’s something we’re deeply committed to every single day.
Thanks again for your trust in ChemiCloud—we’re always here whenever you need us!
— Dragos Boroianu
Chief Business Development Officer
ChemiCloud 🚀
I switched from SiteGround to save $…
I switched from SiteGround to save $ BUT... I was delightfully blown away by the tech support. It's as good or even better than SiteGround. Prior to my SG contract expiring I had briefly tried Hostinger - and my experience with customer support was horrible - not the people, the ai interface that is designed to preoccupy you while the overworked, under-staffed humans try to catch up. NOTHING LIKE THIS SO FAR WITH CHEMICLOUD - in fact, they've gone above the call of duty helping me fix contact form issues due to site migration. HIGHLY RECOMMEND CHEMICLOUD.
15 March 2026
Unprompted review
Reply from ChemiCloud
Thank you so much for sharing this—what an amazing review, truly appreciated! 😊
We’re really glad you made the switch to ChemiCloud and even happier to hear that our support exceeded your expectations. Going above and beyond—especially during things like site migrations—is exactly the standard we aim for every day.
We also strongly believe that support should feel human, responsive, and genuinely helpful, not something you have to fight through. It’s great to know that this made a difference for you.
Thanks again for your trust and recommendation—it means a lot to our entire team. We’ll keep doing our best to deliver the same level of service moving forward! 🚀
— Dragos Boroianu
Chief Business Development Officer
ChemiCloud
Customer service and tech support is fast and goes above and beyond the call of duty.
Customer service and tech support is very fast. Also they solved a problem I was having that really was not their problem but I am a newly migrated customer and I thought it had to do with their server setting. It was my responsibility, but she got to the bottom of it. Thank god!
16 March 2026
Unprompted review
Reply from ChemiCloud
Thank you so much for your kind words—we really appreciate it! 😊
We’re happy we could help, even if the issue wasn’t directly on our side. That’s what we’re here for, especially during the transition after a migration.
Glad everything got sorted out, and we’re always here if you need us! 🚀
fast response to emails
fast response to emails, prompt technical support.
6 March 2026
Unprompted review
Reply from ChemiCloud
Thank you for the review—we really appreciate it! 😊
Fast is basically our middle name ⚡️ (haha) Glad we could deliver, and we’re always here when you need us! 🚀
Fixed email bounceback issue quickly
My email was sending but getting bouncebacks on every email. The support team was able to get it up and running the same day. I'm very grateful.
13 March 2026
Unprompted review
Reply from ChemiCloud
Thank you so much for your kind words—we really appreciate it! 😊
Email issues can be frustrating, so we’re glad we got everything sorted the same day. That’s how we like to do things! 🚀
Identified and resolved the problem…
Identified and resolved the problem quickly.
15 March 2026
Unprompted review
Reply from ChemiCloud
Thank you—we really appreciate it! 😊
Spot it, fix it, done ⚡️ Always here when you need us! 🚀
Exceptional support and incredible performance boost!
I recently migrated my business website from Combell to ChemiCloud, and the difference is night and day. The migration was handled perfectly and incredibly fast. A special shoutout to the support team (specifically Renato), who went above and beyond.
Not only did they ensure a smooth transition, but they also proactively investigated a pre-existing '400 Bad Request' error on admin-ajax.php. Even though it wasn't their responsibility and turned out to be a software issue from my previous host, they took the time to diagnose it for me.
My mobile PageSpeed score jumped from a struggling average to a staggering 97-98 points! If you are looking for a host that actually cares about your success and provides world-class technical support, ChemiCloud is the only choice. 10/10!
14 March 2026
Unprompted review
Reply from ChemiCloud
Hi there,
Thank you for taking the time to share such a detailed review! We’re thrilled to hear that your move from Combell went smoothly and that the difference in performance has been so noticeable. Seeing your PageSpeed score jump like that is fantastic news.
A big thank you as well for recognizing Renato. We’ll be sure to pass along your kind words to him. Our team always aims to go the extra mile, even when an issue originates elsewhere, so it’s great to know that effort made a difference for you.
We truly appreciate your trust and recommendation. We’re here 24/7 whenever you need us.
Best customer service and support
If I ever have an issue or want to improve something on my website the ChemiCloud team are always available 24/7 to help and support. I'm not a coder, not confident in changing certain settings for my website so this really helps me. I have used other web hosting companies in the past but ChemiCloud have the best customer service by far.
10 March 2026
Unprompted review
Reply from ChemiCloud
Hi there MH,
Thank you for such a wonderful review! We’re really glad to hear that our team has been there to support you whenever you needed help, especially when dealing with website settings that can feel tricky if you’re not a coder. That’s exactly what we’re here for — making things easier so you can focus on your website without the stress.
It means a lot to know you’ve worked with other hosting providers and still found our customer service to stand out. We truly appreciate your trust and are here 24/7 whenever you need us.
Great Service.
Great Service.
Always a quick response and solution.
You can really count on this knowledgeable team.
Derek
14 March 2026
Unprompted review
Reply from ChemiCloud
Thank you for the kind words! We’re really glad to hear you can count on our team for quick responses and reliable solutions. It means a lot to know our support and expertise have made a difference for you. We’re here 24/7 whenever you need us.
ChemiCloud made the whole transition from another hosting company fast and efficient.
ChemiCloud made the whole transition experience from another hosting company fast and easy. It was a first class job with very good communication and support. We're lookiing forward to a long and efficient relationship.
7 March 2026
Unprompted review
Reply from ChemiCloud
Thank you for sharing your experience, Roger! We’re really glad to hear the transition from your previous host was fast and smooth, and that the communication and support throughout the process met your expectations.
We truly appreciate your trust and look forward to supporting you for many years to come. Our team is here 24/7 whenever you need us.
Awesome customer support
Awesome customer support and the tech support went above and beyond. I've been with ChemiCloud for years and I'm never switching providers.
5 March 2026
Unprompted review
Reply from ChemiCloud
Thank you for your kind words and for being with us for so many years! We’re thrilled to hear our support team has consistently gone above and beyond for you. Your loyalty truly means a lot to us, and we’ll keep working hard to deliver the same dependable service you’ve come to expect. We’re here 24/7 whenever you need us.
Very fast and precise response
Very fast and precise response, the tech assistance has strong skills for any WordPress related issue, and also on general hosting questions.
10 March 2026
Unprompted review
Reply from ChemiCloud
Thank you for your feedback! We’re glad to hear our team was able to provide fast and precise assistance, especially with your WordPress and hosting questions. We truly appreciate your trust and are here 24/7 whenever you need us.
I always get a fast response and the…
I always get a fast response and the issues get fixed!
4 March 2026
Unprompted review
Reply from ChemiCloud
Thank you for your feedback! We’re glad to hear our team is consistently fast to respond and able to resolve your issues. We truly appreciate your trust and are here 24/7 whenever you need us.
Always Quick and detailed answers
Always Quick and detailed answers with good follow up.
6 March 2026
Unprompted review
Reply from ChemiCloud
Thank you for your feedback! We’re glad to hear our team provides quick, detailed answers and helpful follow-ups. We truly appreciate your trust and are here 24/7 whenever you need us.
I was looking for information about ChemiCloud's various hosting packages
I was looking for information about ChemiCloud's hosting packages and services. Bengie did a great job understanding my needs and even offering suggestions. I had to look up stuff from another place and he was very helpful and patient. Fully satisfied with his help.
5 March 2026
Unprompted review
Reply from ChemiCloud
Thank you for sharing your experience! We’re glad Bengie was able to understand your needs, offer helpful suggestions, and patiently guide you while you explored your options. We’ll be sure to pass along your kind words to him. If you need any further assistance, our team is here 24/7 to help.
The support was quick and effective
The support was quick and effective, thank you!
28 February 2026
Unprompted review
Reply from ChemiCloud
Thank you for your feedback! We’re glad to hear our support was quick and effective. If you ever need anything else, we’re here 24/7 to help
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