I switched from SiteGround to save $ BUT... I was delightfully blown away by the tech support. It's as good or even better than SiteGround. Prior to my SG contract expiring I had briefly tried Hosting... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I signed up for a plan last year to consolidate a few other sites and the price was perfect. Overall the move has been great especially because they migrated the sites for me. Sometimes I run in... See more
Company replied
I purchased hosting from Chemicloud recently and needed website migration, help with email, SMTP and Quick.cloud. The people there were very professional and courteous and quickly helped me out, eve... See more
Company replied
The support engineers at ChemiCloud are ALL extremely help, knowledgeable, prompt to reply , diagnose & fix - 24/7 through live chats, and when it's time for either side of an issue to get some sleep... See more
Company replied
Company details
Written by the company
Founded in 2016, ChemiCloud's success is thanks to the people that make us the company we are. With cornerstone principles of exceptional customer service and making web hosting simple, our goal is to help anyone who wants to host a site do so with ease. Whether you represent yourself with a personal site, or a big box brand with an enterprise-level Cloud VPS we have something for everyone. No matter what we're doing for you, rest assured that our 24/7 always-online Customer Support is ready to listen and lend a hand whenever it's required.
Contact info
651 N. Broad Street, Suite 206, 19709, Middletown, United States
- +1.302.766.7722
- help@chemicloud.com
- chemicloud.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As usual -Support is GREAT!
As usual, the service and resolution of my problem were handled rapidly and professionally. I am TOTALLY pleased with everything about ChemiCloud and what they have done for me!
28 February 2026
Unprompted review
Reply from ChemiCloud
Hi Ron,
Thank you so much for your enthusiastic feedback! We’re thrilled to hear that your issue was handled quickly and professionally, and even more so that you’re totally pleased with your experience. That truly means a lot to our team.
We deeply appreciate your trust and are here 24/7 whenever you need us.
Very fast response time and problem resolve
Whenever we have an issue with our website I know these guys will help. Their response time is fast and they have never disappointed me, all problems always solved. In the ever changing digital landscape this is important to know that your hosting company and staff are competent and qualified to do the job! Thank you!
2 March 2026
Unprompted review
Reply from ChemiCloud
Hi Iveta,
Thank you so much for sharing such thoughtful feedback! It truly means a lot to hear that you can count on us whenever an issue comes up. We’re glad our fast response times and consistent problem-solving have given you that confidence, especially in a constantly changing digital landscape.
Your trust and kind words are deeply appreciated. We’ll continue doing our best to deliver the reliable, qualified support you deserve. We’re here 24/7 whenever you need us.
They always help you and fast
28 February 2026
Unprompted review
Reply from ChemiCloud
Hi Emilio,
Thank you for your feedback! We’re glad to hear our team is always there to help you quickly. We truly appreciate your trust and are here 24/7 whenever you need us.
they have been amazing so far
they have been amazing so far. quick to fix errors with a complicated migration.
27 February 2026
Unprompted review
Reply from ChemiCloud
Hi Isham,
Thank you for your kind words! We’re really glad to hear the team was able to step in quickly and handle the complicated migration smoothly. We truly appreciate your trust and are here 24/7 whenever you need us.
quick feedback
23 February 2026
Unprompted review
Reply from ChemiCloud
Thank you for your feedback! We’re glad to hear our team was able to provide quick assistance. We’re here 24/7 whenever you need us.
My reseller hosting plan with…
My reseller hosting plan with Chemicloud suffered intermittent downtime in the last few days which has caused, in their own words, a cron task failure in my WHMCS installation. The technician said they had fixed the problem but the issue is now persisting for a 2nd day. I don't know when or if they are capable of fixing the mess they have caused!
25 February 2026
Unprompted review
Reply from ChemiCloud
We’re very sorry to read about your experience and we sincerely apologize for the frustration this has caused you. Intermittent downtime and failed cron executions — especially when they affect a WHMCS billing cycle — are understandably disruptive, and this is certainly not the level of reliability we aim to provide.
Very helpful team and great support
26 February 2026
Unprompted review
Reply from ChemiCloud
Thank you for your kind words! We’re glad to hear you’ve had a great experience with our team and support. We truly appreciate your trust and are here 24/7 whenever you need us.
3 hour Downtime - Third Downtime This Month - Be Sure to Get a Downtime Monitor
Downtime galore. So far 3 times this month, the last outage lasting 3 hours during peak hours. Zero communication that the server was down and what happened. The only reason I knew was because a downtime monitor. Support is intentionally vague. Be careful if you have an important site and make sure to setup a downtime monitor.
edit: officially 96% uptime, not great
23 February 2026
Unprompted review
Reply from ChemiCloud
Hi Tom,
We’re truly sorry to hear about your experience and the frustration the recent downtime caused, especially during peak hours. We understand how critical uptime and clear communication are when you’re running an important site.
Extended outages are not the standard we aim for, and we take reports like this very seriously. We also agree that proactive communication during incidents is essential, and your feedback about the lack of updates is being noted internally.
We would genuinely appreciate the opportunity to review your account and the specific incidents you mentioned in detail. If you’re open to it, please reach out to us privately with your domain or ticket references so we can investigate thoroughly and provide clear answers.
Thank you for bringing this to our attention.
I appreciate the real people
I appreciate the real people. (or the amazing Ai)
Great service as always.
Thank you
24 February 2026
Unprompted review
Reply from ChemiCloud
Hi Dave,
Thank you for the kind words. We really appreciate it! And to clarify: our support is handled by real people, not AI. While many companies are moving toward automated chatbots, we’ve chosen to keep our support human because we believe real experience, judgment, and empathy make a real difference.
That said, we absolutely embrace AI in other areas to improve efficiency and enhance our services but when it comes to helping our customers directly, we prefer keeping it personal.
Thanks again for your continued trust. We’re here for you 24/7.
Support engineers at ChemiCloud are great!
The support engineers at ChemiCloud are ALL extremely help, knowledgeable, prompt to reply , diagnose & fix - 24/7 through live chats, and when it's time for either side of an issue to get some sleep in that 24 hours, very quick to follow up in email as needed. And if you don't have the time or opportunity to do. chat, emailing still moves it right along. This has been my consistent experience with them for over a year now, and I just renewed mu subscription. They're worth it.
20 February 2026
Unprompted review
Reply from ChemiCloud
Hi Steve,
Thank you for such a detailed and thoughtful review and for renewing with us! It truly means a lot to hear that your experience has been consistently positive over the past year. We’re glad our engineers have been helpful, knowledgeable, and responsive across both live chat and email, and that the handoffs between teams (even across time zones) have worked smoothly for you.
Your trust and continued support are genuinely appreciated. We’ll keep doing our best to deliver the same reliable, around-the-clock assistance you’ve come to expect.
Great customer service!
22 February 2026
Unprompted review
Reply from ChemiCloud
Hi Máté,
Thank you for your feedback! We’re glad to hear you had a great experience with our customer service. We’re here 24/7 whenever you need us.
The ChemiCloud always goes above and beyond…
The team at ChemiCloud always goes above and beyond to help out. The response time is always quick and they always go well beyond what is necessary to help make sure that any issues are resolved. The team saved me so much time this week getting my issue resolved and I’m incredibly grateful!!!
18 February 2026
Unprompted review
Reply from ChemiCloud
Hi Kristina,
Thank you so much for your kind words! We’re really glad to hear our team was able to step in quickly and go the extra mile to get everything sorted for you. Knowing we helped save you time — especially during a busy week — truly means a lot. We appreciate your trust and are here 24/7 whenever you need us.
Best Chat Support Around
I signed up for a plan last year to consolidate a few other sites and the price was perfect.
Overall the move has been great especially because they migrated the sites for me.
Sometimes I run into an issue where their admin screen isn't what I'm used to and every time, I have jumped into the chat and they have happily helped me complete the task Ineeded. Thank you, ChemiCloud.
20 February 2026
Unprompted review
Reply from ChemiCloud
Hi Kim,
Thank you for such a thoughtful review! We’re really glad the move went smoothly and that our team could handle the migrations for you. It’s completely normal for the admin area to feel different at first, and we’re happy to jump in on chat anytime to help you get things done quickly and comfortably.
We truly appreciate your trust and kind words — we’re here 24/7 whenever you need us
Just brilliant.
I think reseller hosting was one of the best choices so far iI could have made, atleast in terms of building more leads and having websites to draw in that traffic.
Chemicloud facilitated and made it super easy. I stumbled along the way, needed guidance and help and they have helped me every step of the way.
18 February 2026
Unprompted review
Reply from ChemiCloud
Hi Luke,
Thank you for sharing your journey! We’re really glad to hear reseller hosting has been such a positive step for you in building leads and growing your projects. It’s great to know our team could guide you along the way and make the process feel manageable and smooth. We truly appreciate your trust and are here 24/7 whenever you need us.
The ChemiCloud support is always there for me
The ChemiCloud support is always prompt to help me figure out the solution on any problem I might have. Always a pleasure to have them around, as fast as I need them.
13 February 2026
Unprompted review
Reply from ChemiCloud
Thank you for such kind words! We’re really glad to hear our team is always prompt and able to help you work through any issue that comes up. It means a lot to know you feel supported whenever you need us. We’re here 24/7 and always happy to assist.
We've been with ChemiCloud for many years...
We've been with ChemiCloud for many years. They are continuously upgrading their services and offerings. Any issues encountered are resolved with speed and professionalism.
9 February 2026
Unprompted review
Reply from ChemiCloud
Thank you for being with us for so many years and for sharing your experience! We’re really glad to hear you’ve noticed our ongoing improvements and that any issues are handled quickly and professionally. We truly appreciate your long-term trust and are here 24/7 whenever you need us.
Reliable Strategic Partner for Our Digital Growth
As the CEO of Al Maher, I rely on ChemiCloud as the backbone for our digital presence and upcoming e-commerce projects. The hosting stability is excellent, and the cPanel management is seamless, allowing us to focus on business scaling rather than technical hurdles. Their support team is exceptionally professional and responsive, efficiently resolving any configuration or email routing issues we've faced. Highly recommended for business owners seeking reliability and performance.
9 February 2026
Unprompted review
Reply from ChemiCloud
Thank you for sharing such a thoughtful review! It means a lot to us to know ChemiCloud plays a key role in supporting your digital presence and future e-commerce plans. We’re glad our responsive support have helped your team stay focused on growing the business instead of dealing with technical roadblocks.
We truly appreciate your trust and recommendation, and we’re excited to keep supporting your journey ahead. We’re here 24/7 whenever you need us.
Such a quick response and so helpful.
4 February 2026
Unprompted review
Reply from ChemiCloud
Thank you for your feedback, Marie! We’re glad to hear you received such a quick and helpful response. We’re here 24/7 whenever you need us.
ChemiCloud BEST CUSTOMER SUPPORT
ChemiCloud ALWAYS has prompt, personal, human support. They are helpful, and knowledgeable, and I am a loyal customer for life.
31 January 2026
Unprompted review
Reply from ChemiCloud
Hi Lizabeth,
Thank you so much for such an incredible review! We’re truly honored by your words. Providing prompt, personal, real human support is something we deeply believe in, and it means a lot to know that our team’s knowledge and care have earned your trust and loyalty. We’re grateful to have you with us — and we’ll always be here for you, 24/7.
Can't say much about the product but…
Can't say much about the product but customer service has been amazing every time I needed help.
1 February 2026
Unprompted review
Reply from ChemiCloud
Hi JC,
Thank you for your feedback! We’re really glad to hear our customer service has been amazing whenever you needed help. We appreciate your trust and are here 24/7 if you ever need us again.
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