Chestertons Reviews 3,008

Vanessa has been an outstanding property manager. Navigating difficulties with professionalism and care.

Received fantastically prompt serve from property manager -Christie Nguyen.

I would like to sincerely thank Lucy Lord for all her support from the very beginning of our move. She has been incredibly helpful in resolving any issues and always does her best to prevent any problems from arising.
She regularly checks in with us to make sure everything is going well, and she has been consistently kind, understanding, and cooperative throughout the whole process.
Even now, as we are preparing to move out, she continues to provide the same level of support and assistance. We truly appreciate everything she has done for us.
We are very grateful for her professionalism and kindness, and we highly recommend her services.

Have rented properties since 2015 with Chestertons which had all gone well. A blip in the years 2024/25 with property mgment until Ryan took over, when excellent service resumed. Katharine consistently excellent too as was Stav. So pleased to be able to praise them again.

We've been working with Christie Nguyen for a couple of years now, and she consistently delivers a brilliant service experience -- always very responsive, very professional, and very kind. She's one of the key reasons we will continue to work with the Chestertons team in the future. Thanks Christie!

Amy from Chestertons was extremely helpful throughout the whole process.

Chestertons were an absolutely superb agency to rent through. Always easy and straightforward, on hand to help if we had any issues and the moving in/out process was much better than we've had with other agents. We wanted to specifically mention our outstanding property manager, Sarah Doyle, who was a delight to deal with. Always available when we needed something or called right back, a good sense of humour during a couple of issues with the property and always actioned things swiftly. Made everything very pleasant throughout our time renting. 5 star service from Sarah, she was genuinely outstanding.

I’ve been working with Chestertons for few years now, renting out my properties in London. I must say, I’ve always had a great level of service from everyone I’ve been dealing with. Everyone seems very professional and helpful, giving good advices and always trying to customize the service they offer.

Terrible service. The company/agency and its staff show a complete lack of transparency. They never clearly inform customers that they keep the deposit as fees. Over the phone, the staff claim that these fees will be deducted from the rent, which is simply not true. After payment is made through the link, a breakdown is sent where it becomes clear that fees are being charged — something that, as of 2019, is not even allowed in the UK.

I was assisted by Harrison, and the service was awful. If I were could rate this from 1 to 0, it would be a -1. Extremely unprofessional. A holding agreement was signed for a move-in date of March 31st, and then the agency contacted only one of the people on the contract to change the terms. I was on holiday at the time, and now they refuse to return the deposit.

This is honestly a disgraceful service

I have been a tenant managed by Chestertons (Upper Street, Islington branch) and feel compelled to share my experience with what should have been a straightforward maintenance issue: a broken washing machine door lock.

Our washing machine broke on 15 February. We reported it the same day through the system Chestertons directed us to use, providing the error code, make, model, and our correct contact details. What followed has been over five weeks of mismanagement — dozens of emails back and forth — with a failure at every single juncture.

Week 1 (15–21 Feb): We reported the fault on Sunday. By Wednesday we had heard nothing, despite the system promising an engineer within three working days. We chased via email — no reply. We used their live chat — no reply. We were then told the repair contractor had "tried to contact us multiple times" and to check our spam folders. This was not true. It turned out Chestertons had given the contractor the wrong phone number — despite us entering the correct one into their own reporting system. It took escalating to our landlords before anyone acknowledged the problem. An engineer was finally booked for the following Monday, a full week after we reported the issue.

Weeks 2–3 (24 Feb–6 Mar): The engineer visited and diagnosed a faulty door lock on the washing machine. A quote then had to be submitted, reviewed, and approved. This took nearly two weeks of further chasing before the repair was finally instructed on 2 March — over two weeks after the original report. We were then told Repair Force would be in touch to arrange fitting the part.

Weeks 3–5 (6–22 Mar): We waited. The part was ordered, but it turned out to be the wrong one — twice. Each incorrect part meant another wait for the next attempt. After multiple failed orders, it was decided the machine couldn't be repaired and a replacement would need to be sourced instead.

Week 5–6 (22–24 Mar): A replacement washing machine was finally ordered and delivered. However, the new machine didn't fit into the space — it was too large. The old machine had already been taken away by the delivery team, so we were left with nothing at all. It now emerged that the only options were to either modify a fitting in the hallway to allow the machine through, or find a smaller machine (which may not exist in the required specification).

As of today, 24 March — five weeks and four days since we reported a broken door lock — three tenants are still without a washing machine. To make matters worse, our property manager has now gone on leave with an out-of-office message and no alternative contact provided, so progress has stalled yet again.

The pattern throughout has been the same: we report or chase, we are ignored, we chase again, we escalate, something finally moves — and then fails at the next step. Wrong phone numbers, wrong parts ordered multiple times, wrong-sized machine, weeks of silence between each development. At no point has Chestertons proactively managed this situation or shown any sense of urgency. We have spent over five weeks carrying our laundry to the launderette.

I don't expect perfection, but I do expect a professional property management company to resolve a washing machine issue without it becoming a months-long ordeal involving dozens of emails and repeated failures. This has been unacceptable at every single stage.

Orchid was great. Very responsive

I have been renting through Chesterton for the past 4 years, is always been a pleasant experience, they're very professional, honest , punctual and friendly. A special thank you to Amanda and Lavie. Keep up the good work & Best wishes.

If you’re thinking of dealing with Chestertons in Canary Wharf, save yourself the stress and just don’t. The entire experience feels like a masterclass in how to make property hunting as frustrating, opaque, and draining as humanly possible.

Communication is abysmal. Emails go unanswered, calls aren’t returned, and when you do finally get through to someone, you’re met with vague, dismissive responses that somehow manage to say nothing at all. You’re constantly left chasing them for updates they should have given you days ago.

Then there’s the complete lack of transparency. Important details seem to be conveniently “forgotten” until the last minute, leaving you scrambling to make decisions without the full picture. It doesn’t feel accidental—it feels like a tactic. You’re expected to just go along with it and hope for the best.

The professionalism is questionable at best. Appointments feel rushed, disorganised, and borderline pointless, as if your time has absolutely no value. There’s a clear sense that once they’ve got your interest, the effort drops to zero.

And don’t expect any real support throughout the process. Whether you’re renting or buying, you’re basically on your own, trying to navigate everything while they sit back and do the bare minimum. It’s astonishing how little guidance is offered for something as significant as securing a home.

Overall, dealing with Chestertons Canary Wharf feels less like working with property professionals and more like being stuck in a cycle of delays, confusion, and indifference. It’s not just disappointing—it’s exhausting.

Christie has been an excellent property manager for us - always super helpful with all matters and quick to respond! We really appreciate all the support we have been provided. Thank you

Chestertons property management were great over the last 3 years they have managed the 2 flats. They were helpful, responsive and professional and a good experience all round! A special thanks to Ryan Briggs for all of the hard work, great to deal with. Thank you for everything!

I have been dealing with Amanda Goodman, a member of the renewals team at Chestertons.
She is conscientious, helpful, easy to deal with and had a good understanding of my objectives.
I am pleased to recommend her and would certainly look forward to dealing with her in the future should it become necessary

Carlo has been amazing over the last, difficult year as I tried to purchase the property Chestertons were marketing.
Due to difficulties in selling my property, the process has taken a long time and Carlo has been diligent in keeping me informed and updated.
His thoughts and actions enabled me to finally purchase the property and I am very grateful for the patience and professionalism he showed.
Throughout this period, Carlo always returned my calls and answered my questions in a positive and good humoured manner.
I feel he is a very good asset to Chestertons.

They have been great agents, straightforward and helpful, led by our contact Xiaoyi who has always been responsive and supportive on anything to do with the flat.

Nicola Little has been fantastic in the support she has provided over recent weeks. She has been friendly, helpful, proactive and professional and I am very grateful for everything she has done.