This afternoon I spoke with a lovely young lady called Grace. She knew the answers to all my questions and helped me achieve my end goal with kindness, efficiency and patience which must have been dif... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve used Smartbank and Chetwood several times over the years for savings and have found them super easy. Simple online process to open an account and manage, good communications and no pushy advertis... See more
Company replied
I have used Chetwood bank for just under a year now for a savings account and they are fantatstic. I had to contact them last week and got through to a lovely lady called Charlotte. Charlotte has been... See more
Company replied
A couple of weeks ago, I was getting a bit confused about my accounts and how much money was in them. I tried to log in online but did not have all the information required. Was also feeling stressed... See more
Company replied
Company details
Written by the company
Welcome to banking that makes sense We’re Chetwood Bank. We’re a UK-based digital bank, and our no nonsense approach is designed for real people and their real lives. That means our mortgages and savings are built for today’s world. We get the basics right, so things are easy for you to understand, fast to set up and simple to manage. There are no surprises when you need to get things done, and we can help make your financial life easier. We’ve got a cost-conscious approach too with competitive rates and prices. And we work hard to meet your needs, always trying to be helpful with quick and easy online support. Chetwood Bank. No nonsense banking.
Contact info
Ellice Way, LL13 7YT, Wrexham, United Kingdom
- 01978 803 976
- savings@chetwoodbank.co.uk
- chetwoodbank.co.uk
4.6
Excellent
671 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to login
Easy to login, code sent to phone good for security.
Easy website to navigate.
8 July 2026
Unprompted review
Reply from Chetwood Bank
Thanks for sharing, Sandra.
Abby was very pleasant and helpful.
Abby was very pleasant and helpful.
Excellent service.
8 July 2026
Unprompted review
Reply from Chetwood Bank
Thank you for the 5-star review!
Excellent rates and Easy Process
Easy to use website with simple application process and excellent interests rates. Great communication after application with clear warning when deposit window is closing.
24 June 2026
Unprompted review
Reply from Chetwood Bank
Thank you for sharing, Marc.
Easy website to understand
Easy website to understand. Very good rates of interest. Keep you informed of knew products. Very satisfied
8 July 2026
Unprompted review
Reply from Chetwood Bank
Great to hear from you, Margaret.
Reply from Chetwood Bank
Thanks for the feedback!
Quick responses on chat app
Quick responses on chat app and a willingness to accomodate individual circumstances
7 July 2026
Unprompted review
Reply from Chetwood Bank
Thank you for your 5 star review, Emily.
Very Happy Customer
Easy to deal with. Plenty of prompts from Chetwood Bank when fixed term savings account was about to expire, advising on options/
29 June 2026
Unprompted review
Reply from Chetwood Bank
Thanks for sharing!
The website is great
The website works very well and is easy to use, which is the most important thing for me.
24 June 2026
Unprompted review
Reply from Chetwood Bank
Great to hear. Thanks, Larraine.
Good rate of interest
Good rate of interest, easily managed account and good customer service
7 July 2026
Unprompted review
Reply from Chetwood Bank
Great to have your review, John. Thank you.
Very helpful staff when I needed to…
Very helpful staff when I needed to contact them. Easy to use website. Good saving and investment rates offered.
2 July 2026
Unprompted review
Reply from Chetwood Bank
Good to hear from you, Brian.
Realy easy no worries great place to…
Realy easy no worries great place to save and good interest rates. Im happy
7 July 2026
Unprompted review
Reply from Chetwood Bank
We're happy, you're happy, Joe!
Wonderful Customer Service
Last June I needed help with setting up a One Year Bond and Andy was fantastic. He was a pleasure to deal with, really helpful and nothing was too much trouble. He made things easy and I was very grateful for that.
28 June 2026
Unprompted review
Reply from Chetwood Bank
Thanks for sharing, Sue.
Is this incompetence or deliberate practice?
I’ve been trying to change my nominated bank account for 4 days now! I sent a message and evidence of my new nominated account and on day 4 rang customer services but nothing has happened. Just told it is with the relevant department. As I have a fixed account maturing and want my money back it is very frustrating! Chetwood took my money but are making it very difficult to get it back. I won’t be investing in them again
2 July 2026
Unprompted review
Reply from Chetwood Bank
Thank you for sharing your feedback, Julia.
Andy was a magnificent a really lovely…
Andy was a magnificent a really lovely knowledgeable guy, who helped me with a slight problem, very professional and personable , a credit to your company, well done andy
2 July 2026
Unprompted review
Reply from Chetwood Bank
Thanks for sharing your experience, Martin.
What a lovely chap
What a lovely chap! I called at about 17.57 as I forgot to ring earlier, with only 3 minutes to go until closing time. Andy did not mind in the slightest. He gave me his full attention and solved my problem quickly and efficiently whilst also giving me extra information to help me with my options going forward. What a great guy! Thank you!
24 June 2026
Unprompted review
Reply from Chetwood Bank
Great feedback. Thank you!
highly recommended
highly recommended. Have used before and will use again.
24 June 2026
Unprompted review
Reply from Chetwood Bank
Thanks for sharing, Huw.
Great rates and easy to use website
19 June 2026
Unprompted review
Reply from Chetwood Bank
Thanks for the 5-stars!
high interest rate and easy to use…
high interest rate and easy to use online portal. a few drawbacks - there is no mobile app yet, and they dont provide certificate of interest.
3 April 2026
Unprompted review
Reply from Chetwood Bank
Thanks for sharing your feedback, Bryan.
Excellent bank for investing your money…
Excellent bank for investing your money and good returns, happy that I invested
23 June 2026
Unprompted review
Reply from Chetwood Bank
Thank you for sharing, Anne.
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