Did my home insurance renewal online realised I entered the wrong amount of home cover. Spoke with Daniel L he got my new cover amount added for me. Twice the payment link didnt work, so Daniel advise... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shreekar Mankame was the guy who made my day. I was very late calling (close to 5.20pm) I am in the process of changing my insurance (trading in old car) Shreekar made it a painless.. even a pleasa... See more
Company replied
Needed my No Claims Bonus document. I spoke with Ishika who sent the document by email within 1 minute of finishing the phonecall! Excellent service. I have been with Chill for years for my motor... See more
Company replied
Although I rang up about the direct debit payment date being set up incorrectly the lovely girl Hannah who took my call was so friendly, helpful and professional. She went out of her way to rectify th... See more
Company replied
Company details
Written by the company
Chill is one of Ireland's leading insurance brokers. We know insurance can be a drag, so we search and compare 14 different providers, so you don't have to go anywhere else. We'll take it from here!
Contact info
Chill Insurance House, Ravenscourt Office Park, Sandyford, Dublin 18, Dublin, Ireland
- +353 1 400 3400
- hello@chill.ie
- chill.ie
4.2
Great
6K reviews
Replied to 78% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Car insurance renewal
Renewed my car insurance today and spoke to Daniel at chill. He’s an absolute gentleman. Answered all my questions and he found the best quote for me. A big thanks to Daniel @ chill
16 April 2026
Unprompted review
Reply from Chill
Hi Hassan,
Thank you for the lovely feedback. Really glad Daniel was able to answer all your questions and find the right quote for you.
Thanks,
The Chill Team
Customer service
I called in to make a change to the car on my insurance policy. Gerard took my call and was so professional, courteous and knowledgeable. I really appreciated his help and would commend his customer service skills. Thank you
14 April 2026
Unprompted review
Reply from Chill
Hi Mairead,
Thank you for taking the time to leave a review. Really pleased Gerard was able to handle everything so professionally and that you felt well looked after.
Thanks,
The Chill Team
Getting Documents sent out.
I called to get my insurance disc and certificate posted out. Paid the €30 fee. waited two weeks, hadn't arrived. Called again, said it was on the way, didn't arrive. Called again last Thursday and spoke to someone who was very helpful who e-mailed copies so we would have them but said it would arrive by Monday at the latest. It is now Wednesday and it still hasn't arrived over one month later.
15 April 2026
Unprompted review
Reply from Chill
Hi Malone,
We're really sorry to hear about the trouble you've had getting your documents, that's far from the experience we'd want for you. Please share your contact details with us via Trustpilot (link sent) and we'll get in touch to get this sorted as quickly as possible.
Thanks,
The Chill Team
Reply from Chill
Hi Tracy,
Thank you for the kind words. Really glad Daniel was able to help and that you had a positive experience.
Thanks,
The Chill Team
I'm really happy with the customer…
I'm really happy with the customer service that Daniel provided, from the beginning to the end. Thank you
14 April 2026
Unprompted review
Reply from Chill
Hi Ildiko,
Thank you for the lovely feedback. Really pleased Daniel was able to take care of everything from start to finish and that you felt well looked after.
Thanks,
The Chill Team
Reply from Chill
Hi Salem,
Thank you for the kind words. Really glad you found the experience efficient and that everything was taken care of.
Thanks,
The Chill Team
Excellent and not so Excellent service
I had an issue with my policy and had a missed call and email from a sales agent Daniel Lambert. Daniel was excellent and sorted the issue I had and got me a great price for my policy. He was very professional, courteous and excellent at sorting my issue.
Unfortunately in between my dealings with Daniel, I had an extremely unhelpful and rude ‘Senior’ advisor who had a really bad attitude.
Many thanks to Daniel who sorted everything and apologised for his unhelpful colleague even though it was none of his fault.
14 April 2026
Unprompted review
Reply from Chill
Hi David,
Thank you for taking the time to share your experience, and we're really sorry to hear part of it fell short of what you'd expect. We're glad Daniel was able to sort everything out for you and that you felt well looked after by him. We'd like to look into the other interaction further, so if you're happy to share your details via Trustpilot (link sent), our team will be in touch.
Thanks,
The Chill Team
Responsive and professional
Contacted Chill to request a document. Got through to Siobhan who was very responsive and professional. All sorted within minutes.
13 April 2026
Unprompted review
Reply from Chill
Hi Eimear,
Thank you for the feedback. Really pleased Siobhan was able to get the document over to you so quickly and that everything was sorted without any fuss.
Thanks,
The Chill Team
I had a very pleased person on my live…
I had a very pleased person on my live chat called Daniel, very professional and helpful
13 April 2026
Unprompted review
Reply from Chill
Hi John,
Thank you for the kind words. Really glad Daniel was able to help and that you found the experience professional and straightforward.
Thanks,
The Chill Team
Easy online chat renewal
Was super easy to amend my quote through the online chat and then renew also. Very quick and great service
13 April 2026
Unprompted review
Reply from Chill
Hi Leanne,
Thank you for the feedback. Great to hear the amendment and renewal process was quick and easy through the chat.
Thanks,
The Chill Team
Frustrating Correspondance
I had an issue with obtaining a reviewed no claims bonus statement and had to get directly on to the insurance company who had insured me. I had three painful weeks of calling and explaining my situation to Chill. Finally thanks to Daniel on chat, I was able to get what I needed. However, given the run around I have had with Chill I may think twice before using them again. I would like to express my heartfelt thanks to Daniel on the Chat today as he was able to send me on the document I needed.
13 April 2026
Unprompted review
Reply from Chill
Hi Nuala,
Thank you for taking the time to share your experience, and we're really sorry to hear the process was so drawn out and stressful. We're glad Daniel was able to get things resolved for you in the end, but we understand that doesn't make up for the weeks of difficulty beforehand. If you'd like to discuss things further, please do share your details with us via Trustpilot (link sent) and we'll be in touch.
Thanks,
The Chill Team
Sad review…
Every time I've looked for a car quote insurance ,Chill, have always been more expensive than all the others even with their advertising of a better quote is has never materialized and so total waste of time,
20 March 2026
Unprompted review
Reply from Chill
Hi Ron,
Thank you for the feedback, and we're sorry to hear we haven't been able to match your expectations on price. We'd genuinely like to look into this for you. If you could share your details with us via Trustpilot (link sent), our care team will give you a call back to see if we can find a better deal for you.
Thanks,
The Chill Team
I dealt with Daniel on the Chat service…
I dealt with Daniel on the Chat service on my home renewal. He was extremely helpful even although it was the end of the day.
10 April 2026
Unprompted review
Reply from Chill
Hi Sarah,
Thank you for the kind words. Really glad Daniel was able to help with your home renewal and that you got everything sorted, even late in the day.
Thanks,
The Chill Team
Renewed today via chat
Renewed today via chat. Very quick. Pleased with the service. Aaron was brilliant.
10 April 2026
Unprompted review
Reply from Chill
Hi Lydia,
Thank you for the feedback. Great to hear the renewal process was quick and that Aaron took good care of you.
Thanks,
The Chill Team
There was a bit of wait on the line but…
There was a bit of wait on the line but overall great customer service, especially talking with Mireu Simoes, who was able to assist me with my query.
10 April 2026
Unprompted review
Reply from Chill
Hi Priscila,
Thank you for bearing with us and for taking the time to leave a review. Really pleased Mireu was able to get your query sorted and that the service was helpful once connected.
Thanks,
The Chill Team
Reply from Chill
Hi Patricia,
Thank you for the kind words. We're glad to hear your experience was straightforward and that Hannah was on hand to help with everything you needed.
Thanks,
The Chill Team
Hannah was very helpful and polite.
Hannah was very helpful and polite.
She assisted me with all my queries quickly.
Thank you Hannah
9 April 2026
Unprompted review
Reply from Chill
Hi Ella,
Thank you for taking the time to leave a review. Really pleased to hear Hannah got everything sorted so quickly and that all your queries were taken care of.
Thanks,
The Chill Team
Renewal made easy
Just renewed my car insurance with Daniel. He was very nice to deal with. Clear and pleasant with his advise. Made it so simple 🙌
9 April 2026
Unprompted review
Reply from Chill
Hi Louise,
Thank you for the feedback. It's great to hear the renewal was a painless experience and that Daniel made the whole process clear and simple for you.
Thanks,
The Chill Team
The customer service employee I had…
The customer service employee I had today was Daniel, he was excellent in relaying information and answering any questions I had. Renewing my car insurance was quick and easy and happy to have the help to do it. Daniel was very efficient in carrying out the help today, thanks again
8 April 2026
Unprompted review
Reply from Chill
Hi Leanne,
Thank you for your lovely feedback. We’re delighted to hear everything was clearly explained and that your renewal was quick and easy. It’s great to know you felt supported throughout the process.
Thanks,
The Chill Team
Had a pleasant & stressfree renewal…
Had a pleasant & stressfree renewal thanx to Daniel. Make sure you keep him ⭐️
8 April 2026
Unprompted review
Reply from Chill
Hi,
Thanks so much for your review. We’re really pleased to hear your renewal was stress-free and that you had such a positive experience.
Thanks,
The Chill Team
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