The shipping time was great. However the price / quality ratio of the product is lacking. The material felt cheaper in person than on the photos, the cut is also not very flattering (it bulges at the... See more
Company replied
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See what reviewers are saying
I ordered two items from Chiquelle in June 2023. When the items arrived, they didn't fit right, so I returned them. I received confirmation that they had got my items back. It has been over three... See more
Really good shopping here once more with such good collection. Quality of material is improving. Only the prices are quite comparable to bigger clothing brand so the tendency is not to buy here
Company replied
I normally loved the quality of the clothes from chiquelle, but my last two orders were dissapointing. Quality wasn't worth the money even though they're asking way more money than years ago. Especial... See more
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Company details
About CHIQUELLE.COM
Written by the company
Chiquelle.com (Chiquelle AB - Org. 556889-8992) is a Swedish brand selling clothes, bags and accessories for young and fashionable women. Chiquelle started in Sweden (Stockholm) and Europe in 2012 and directly expanded to United States and countries worldwide as well. Today we are proud of being one of the fastest growing online fashion stores in Sweden and the Nordic countries and we ship to more than 70 countries worldwide. Chiquelle's Headquarters in Stockholm is: ''a luxury fashion world behind the scene's''.
Our goal is to inspire women/girls with offering the latest trends and unique products.
During daily updates on Instagram we engage and inspire our customers, which nowadays have become our fans. A reason why our customers become to be fans is our highly focus on Customer Service. Our goal, every day to every customer, is that all people should left the conversation with a smile. We are working on daily basis to offer an excellent Customer Service in email, chat and our social media channels.
We are proud to tell you that Chiquelle is a six-times awards-winner and won the biggest International E-commerce Award in Barcelona as well (June 2017). Furthermore we won ”Newcomer of the Year” and ”Mobile experience of the Year” at Jetshop Awards 2015 and ”The rising star” at the international ecommerce event Nordic Commerce Summit 2015. In 2017 we won two more awards: ’E-commerce Store of the Year’' and ‘'Design of The Year’’ at SEBC, Scandinavia's biggest e-commerce event.
“Chiquelle.com is an online shopping destination that you need to bookmark and visit again and again.”
Contact info
2.7
Poor
3K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Return
Wanted to return my order and excange it to a different colour. DHL didn’t accept the return label and I contacted chiquelle but they don’t respond. Now I’m stuck with the top. Bad company!
22 December 2019
Unprompted review
Very Bad!!!!
Very Bad! Long Time no answer from the service still no money back from my return. Clothes are very Bad Quality and from a turkish brand with other label
9 September 2019
Unprompted review
3 dresses, threads running away on ALL
I ordered 3 dresses, all of them have holes after having worn them once.
The threads are running away.
It's really a shame because the design and cuts are really nice, but the quality is extremely bad for the price.
If it had happened to only one of my dresses, fine, I could have gotten an outlier. But 3/3, what the hell?
I keep fixing them after every kind hand wash. And they start looking crappy because of these small fixes.
Chiquelle, you are a serious disappointment.
18 August 2019
Unprompted review
Customer service is not a priority!
Chiquelle is not interested in having satisfied customers. As soon as an item is sold, the CS is shocking. The respond time, the communication options and the level of communication skills is just childish using smileys?? I wanted to return an item because after wearing it an hour, the day knit got ruffled. I contacted CS to mention I wanted to return it since I didn’t had the labels anymore. Even saying on the return label I wanted to return the item and not replace it. Now they are saying I already wore it so I dont get my money back but a replacement. Their argument: everybody is loving this day knit and it is very popular. The level of maturity and taking responsibility is ridicioulus. My advice is not to order here since they Don’t know nothing about CS. It goes beyond sending out and delivering an order, its about how to deal with it when something Goes wrong. Looking at the reviews is, for me, a confirmation that they really don’t care.
8 May 2019
Unprompted review
UNTRUSTWORTHY
Sent my item back mid-february and still haven't received my refund. They didn't even have the courtesy to reply to my email regarding this transaction. Absolutely appalling customer service and I definitely would not recommend!!!!
21 March 2019
Unprompted review
Worst customer service ever
Worst customer service ever. Had to wait 3 months to get my refund back. First they were going to change my clothes for another size, only one month and a couple of weeks later I heard that they didn't have my size anymore. And then I had to wait another couple of weeks to get my money back. As if this wasn't enough they only refunded a part of the amount I paid (45 instead of 57 euros).
Nice clothes but too bad for the service.
24 February 2019
Unprompted review
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