choptones.com Reviews 172

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

After years of touring internationally and playing everything from large theaters to arenas, I've tried countless profiles and tone packs. ChopTones consistently delivers the most authentic, mix-rea... See more

Rated 4 out of 5 stars

As someone who is just getting into guitar, they gave me the impression my Amp would be compatible. As someone who is new to playing guitar, and having very limited knowledge on the Hardware/Software... See more

Company replied

Rated 5 out of 5 stars

Awesome amp captures these Metallica captures were just very accurate and easy to use. Can’t say enough good things about them and the rigs were great just a small input gain adjustment to match my gu... See more

Rated 5 out of 5 stars

I'm very happy with my first Choptones order for Helix Floor – everything went quite smoothly; you just have to check which patches work well with which IRs. I ordered the Strat Pack 1 and the Rock Pa... See more


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4.3

Excellent

TrustScore 4.5 out of 5

172 reviews

5-star
4-star
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1-star

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Replied to 95% of negative reviews

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Rated 1 out of 5 stars

Terrible support, not worth the money

Terrible support, instead helping sending bolt answers
. Then the IRs are standard, nothing out of the ordinary
And very expensive

17 June 2026
Unprompted review
choptones.com logo

Reply from choptones.com

Hi,

We're sorry you feel this way, but your review does not accurately reflect what happened.

We replied to every one of your support requests, provided detailed explanations, sent tutorials, and repeatedly tried to understand the issue you were experiencing. Unfortunately, despite our efforts, we never received the information we requested to troubleshoot the problem. Instead, we were repeatedly told only that "it doesn't work," without any further details, making it impossible for us to identify or reproduce the issue.

As the conversation continued, the communication unfortunately became disrespectful, including personal insults directed toward our staff.

We are always happy to help our customers, but effective technical support requires cooperation from both sides. We can only diagnose and resolve an issue when sufficient information is provided.

Regarding the product itself, our IRs are exactly the ones demonstrated in our official audio and video demos. Whether someone prefers a particular sound is, of course, subjective, but they are the same files every customer receives.

For these reasons, we believe this 1-star review does not fairly represent either the product or the support that was provided.

ChopTones Team

Rated 5 out of 5 stars

Best tones out there!!!

After years of touring internationally and playing everything from large theaters to arenas, I've tried countless profiles and tone packs. ChopTones consistently delivers the most authentic, mix-ready, and inspiring guitar tones I've found.
What impresses me most is how well these tones translate in real live situations. They sit perfectly in the mix, respond naturally to playing dynamics, and require very little tweaking. Whether I'm playing in a club, a theater, or a sold-out arena, I know I can rely on ChopTones to deliver professional results every night.
For touring musicians who need consistency and great sound, ChopTones is simply in a league of its own. Highly recommended.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Premium products!

Very easy to purchase and utilize. High quality Kemper profiles and IR's!! Top notch!!! So much flexibility. Enjoying my purchases!!!

21 June 2026
Unprompted review
Rated 4 out of 5 stars

I am yet to give an experienced revuew.

As someone who is just getting into guitar, they gave me the impression my Amp would be compatible. As someone who is new to playing guitar, and having very limited knowledge on the Hardware/Software compatibility I should of done more research before purchasing it. I hear there good...im looking forward to giving my honest revuew in the near future.

13 June 2026
Unprompted review
choptones.com logo

Reply from choptones.com

Hi,

Thank you for your feedback.

We appreciate your honesty in acknowledging that you are new to guitar gear and that your knowledge of hardware, software, and compatibility is still limited.

However, this is exactly why we feel a 2-star review is unfair in this case.

The product you purchased is clearly identified as a Kemper pack throughout the product page, including the title, description, product images, and compatibility information. Unfortunately, a Boss Katana is a completely different platform and cannot load Kemper profiles.

As you mentioned yourself, the issue was not the quality of the product, but rather a misunderstanding regarding compatibility and a lack of research before purchasing.

We are always available to answer questions and clarify compatibility requirements before a purchase is made, and we encourage customers to contact us whenever they have doubts about whether a product will work with their equipment.

We completely understand that entering the world of guitar gear can be confusing at first. However, we do not believe a 2-star review accurately reflects the product itself, especially when the incompatibility resulted from purchasing a product designed for a different platform.

ChopTones Team

Rated 5 out of 5 stars

Great experience

Great experience , very easy to get my tones pack available on my modeler.
No complain about the quality at all, I just rock harder and louder..

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Awesome Metallica tones

Awesome amp captures these Metallica captures were just very accurate and easy to use. Can’t say enough good things about them and the rigs were great just a small input gain adjustment to match my guitar.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

great sounds

great sounds - i was very surprised - coming back soon - wishing for IRs of Erick Steckels Sound

1 June 2026
Unprompted review
Rated 4 out of 5 stars

Sadly I bought the wrong version

Sadly I bought the wrong version of the software for Brian May sounds. Only some of the sounds work with my DNAfx GIT Core Pedal. (I should have read the "small print".) But the sounds that do work are great, and the communication with choptones was very friendly. I would buy there again. :-)

10 June 2026
Unprompted review
Rated 5 out of 5 stars

V2 LIQUID HOSEA KEMPER PACK

The Kemper-Profiles I bought are outstanding! Especially the Jose Arredondo is pure passion. Can't wait for more stuff to come. Pls keep up the good work!

Cheers,
Tobias

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Has Choptones done one that wasn't spot-on?

Very rarely does Choptones put out a AxeFXIII (and some others here and there) that I don't just automatically buy. I say rarely...please as much as love them both, the world doesn't need anymore AC-DC or Metallica presets.
I'd like to see them do more artist (Mr. Big, Queensryche for example) presets and really dig in to specific albums.
Anyway...you are never going to go wrong with Choptones.

10 June 2026
Unprompted review
Rated 4 out of 5 stars

The product quality is excellent

The product quality is excellent, and the tones are among the best I've used. I did have an issue with the download limit after replacing my hardware, and initially found the policy frustrating. However, after discussing the situation with customer support, they reset my downloads as a goodwill gesture and resolved the issue.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Choptones delivers awesome useable tones!!

Have had several modelers over the past few years, and whenever I purchased preset packs from Choptone, they have definitely been some of my favorites and the one's I play live. With even the best presets, there is usually a bit of "tweaking" to fit one's personal equipment (speakers, guitars, pickups, etc). However, I have found Choptones delivers professionally made presets that need minimal changes. I am super happy with their products and I a now another loyal customer :)

5 June 2026
Unprompted review

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