CHRONEXT Reviews 6,983

TrustScore 3 out of 5

2.8

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See what reviewers are saying

Rated 5 out of 5 stars

Great Watch ,my second one , top Condition! fast shipping in 3days. Customer Support was also very helpfull !! THX

Rated 1 out of 5 stars

Beware, Chronext is running away with the money. I had the same experience like the others: my watch was successfully sold several months ago and Chronext is not paying what they owe me. I initiated... See more

Rated 5 out of 5 stars

Watch matching 100% the description (I verified it with Breitling in Paris), delivered 40 hours after ordering in a safe (verified ID) and neat way (perfect packaging with full box/papers in perfect c... See more

Rated 1 out of 5 stars

Chronext has not responded to my email and hard to get them on phone. My watch was sold last year and payment is still pending. Apparently it is pending with their accounts team for approval. Really s... See more

Company details

  1. Watch shop

Written by the company

CHRONEXT ist eine globale Plattform für den Kauf und Verkauf von Luxusuhren. Wir übernehmen bei jeder Transaktion die volle Verantwortung für Echtheit, Zustand und Logistik.

Written by the company


Contact info

2.8

Average

TrustScore 3 out of 5

7k reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 42% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Reliable company.

Reliable company.
Fast delivery and efficient service
My pre-owned watch is in mint condition.
Highly recommended

27 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and experience

Excellent service and experience. The delivery of my watch did take place earlier than expected. Special thanks to Mr. Tacconelli at Chronext Munich Lounge who really offered a friendly, expertise and well organized experience when picking-up my watch. I can, without a doubt, further recommend Chronext.

16 June 2023
Rated 5 out of 5 stars

My experience with CHRONEXT was marvellous

My experience with CHRONEXT was extremely positive in all phases of my purchase. I was able, on several occasions, to reach customer support when scheduling my pick-up.
The pick-up in Munich was really great and the agent helping us was fantastic.
From beginning to end the experience was very positive.

15 June 2023
Rated 5 out of 5 stars

Very nice experience

The website is very clear and easy to navigate. Taxes, import (in CH) and shipping were included in the price. I decided to pick up the watch in person at one of their lounges where they also adjusted the bracelet for my size (no charge). Shipping the watch to the lounge was very fast and booking the appointment very easy. Mr. Chubarov, who assisted me after the purchase and delivered the watch, was very kind, friendly and helpful. Being the watch enthusiast that he is, and also provided me with some very interesting and appreciated insights into the history of the watch I was purchasing. Last but not least, the watch is just perfect and the price very competitive. It was definitely a good experience.

1 June 2023
Rated 4 out of 5 stars

I’m pleased with the overall experience…

I’m pleased with the overall experience of purchasing a watch through Chronext. The watch was delivered on time and most importantly the condition was new as described. This was my third time trying to purchase this model watch. So many sellers on Chrono24 lie about the condition of their watches without any repercussion from Chrono24. So I was cautiously hopeful that the third time would be the one. I’m glad I didn’t give up. I have a watch that I will treasure for the rest of my life. I absolutely can recommend Chronext.

1 May 2023
Rated 5 out of 5 stars

I received my watch on time*

I received my watch on time*
and it was perfect at a tremendous savings.
That large saving was on a very popular and near impossible to get watch.
*I'd only state that when you order you'll see a large date range for delivery. The communication was excellent & while it was not super fast delivery it was well within the time frame that was stated.
Excellent customer service, great watch !

28 April 2023
Rated 4 out of 5 stars

Couldn't get the Watch I ordered four months ago but have refunded me.

I ordered a Sinn 903 St from this company about four months ago. Only this week they came back to say that it was out of production and they could not supply it. I replied that they then should be able to refund me my £2860 pounds deposit immediately as this takes no time. They replied that I should wait until the end of next week (i.e 8 business days) to receive my refund. This strikes me as the start to something sinister.

I wrote this review after misreading an email they sent me as them paying me at the end of next week.
They actually replied saying they will pay me this week.

12 April 2023
Unprompted review
Rated 5 out of 5 stars

happy customer :)

I was so happy to receive the watch 2 weeks before the estimated delivery date, smooth transaction, and a very friendly stuff. Would seriously consider Chronext to buy a watch again in the future.
Thank you, Arjet Quku.

20 March 2023
Unprompted review
Rated 4 out of 5 stars

Crown unscrewed at reception

Very good experience except for one detail: I received my watch with the crown unscrewed... Probably nothing too bad but I was surprised as the crown is supposed to be screwed not to allow moisture to get in the watch...

27 February 2023
Rated 5 out of 5 stars

Very efficient

Very efficient, went the extra mile to source and deliver what turned out not to be an easy watch at a great price. Totally satisfied, would definitely recommend and use again.

24 February 2023
Rated 5 out of 5 stars

Good experience

Good experience! Only downside was the watch wasn’t adjusted to my wrist which I asked for. But that’s not that big of a deal!

Otherwise great help from everyone. Good communication.

9 February 2023
Rated 5 out of 5 stars

Awesome to Deal With!!!

Super good communication!!! Fast shipping and accurate lead times!! They appreciate your business and the trust you share with them! I was hesitant to buy from them since I was in the US but no worries or concerns at all! Would buy again with no hesitations!! AAAAA plus!!!!

19 January 2023

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