Service undertaken quickly with full installation being checked. I do not like the four hour windows when given appointments. Eg told engineer would come between 9am and 1pm. Always appears at the en... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent operative. Arrived on schedule (and telephoned a half hour in advance). Straight-forward professional behaviour. Pleasant to talk with. When necessary, explained clearly and concisely. All... See more
Company replied
Engineer Chris was very polite and professional. I have met him before but unsure if WA4 is his new area. He is very knowledgeable and explained matters extremely well and answered all my questions in... See more
Company replied
The fire engineer who attended Westgate Evangelical Chapel pembroke was prompt, courteous, pleasant and efficient. It was a pleasure to deal with him. I am sure his name was Dean. Thank you very mu... See more
Company replied
Company details
- #6 of 15 best companies in Security System Installer
- #3 of 7 best companies in Fire alarm supplier
- #1 of 7 best companies in Fire protection equipment supplier
- #11 of 49 best companies in Security equipment
- #8 of 20 best companies in Security service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
10k reviews
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Great response time.
30 June 2026
Reply from Chubb Fire & Security UK
Dear Renault Trucks Scotland,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Same fault two consecutive days.
Same fault two consecutive days.
Should have been correctly repaired on yesterdays call out.
New installation 6 months old
30 June 2026
Reply from Chubb Fire & Security UK
Dear IPEC Ltd,
We are very sorry to hear about the issues you faced with the fault on your system. This is not reflective of our service standards. We would like to investigate this matter further and make things right.
Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Excellent service as always
Excellent service as always. Lee is very efficient and informative and we have benefited greatly from his experience and knowledge.
24 June 2026
Reply from Chubb Fire & Security UK
Dear Libby,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Praise for Technician
Stewart Wile was the Technician who came to carry out our check. When making the appointment he was very willing to fit around the times that would suit us and arrived on time as arranged. He was very professional and pleasant and explained what work he needed to do (change a battery). Thank you.
29 June 2026
Reply from Chubb Fire & Security UK
Dear Cullercoats Methodist Church,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Friendly and professional operative
Friendly and professional operative. Goes the extra mile.
25 June 2026
Reply from Chubb Fire & Security UK
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Carried out in a professional manner.
30 June 2026
Reply from Chubb Fire & Security UK
Dear Stephen,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
We had a fault on the system... after our regular maintainance visit.
We had a fault on the system in the days following your visit to maintain the system. Not sure what happened,
25 June 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are very sorry to hear about the issues you faced after your recent maintenance appointment with our engineer. This is not reflective of our service standards. We would appreciate the opportunity to address these concerns and rectify the situation.
Please contact us directly at GB_TrustPilotReplies@Chubbfs.com so we can assist you further.
Sincerely,
The Chubb Fire and Security Team
Guy is always very helpful and always…
Guy is always very helpful and always goes the extra mile to help us out
6 June 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your wonderful review for Guy! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer turned up in good time and…
The engineer turned up in good time and was super helpful
27 June 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We appreciate your kind words! It's great to hear that our engineer was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Actual service is good but…
Actual service is good but administration could do with improvement, eg adding a fire alarm contract to our existing account for fire extinguishers had to be requested twice; sending me two different prices for the replenishment of fire extinguishers; not putting Chubb's bank details on an invoice.
11 June 2026
Reply from Chubb Fire & Security UK
Dear Nigel,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
Your feedback is valuable to us, and If you have any further comments or need any assistance, please feel free to contact us direct at GB_TrustPilotReplies@Chubbfs.com
Kind regards,
The Chubb Fire and Security Team
Calum (Callum?) was extremely helpful…
Calum (Callum?) was extremely helpful and professional. He took the time to listen to my (various) issues and handled them one at a time, making sure everything was dealt with before moving on to the next. I was quite distressed after a weekend of false call outs and less than helpful "assistance" from the weekend staff on 03448791770, especially as the nature of having a Chubb alarm is that we are trying to ensure the safety of something valuable. Calum has sorted out rather a guddle of a situation and provided me with support, service and next steps. I cannot thank him enough for his service, which has restored my faith in Chubb when others had put it on a shoogly peg!
29 June 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We appreciate your kind words! It's great to hear that Callum was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Quick and helpful
Quick and helpful. My request was sorted out in no time at all.
29 June 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Quick and easy to get through to the…
Quick and easy to get through to the agent who was very friendly and helpful - easy to make an appointment and patient when I changed my mind, very accommodating thank you for excellent customer service.
29 June 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Susan,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Solomon is very good and very personable
13 June 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Jason is very proactive in making sure…
Jason is very proactive in making sure our school stays safe and is always able to answer any queries that we have. He is very knowledgeable and comes to site with a smile.
26 June 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Chubb engineer excellent
The engineer arrived when he said he would. He was courteous and efficient. He explained the fault clearly.
28 June 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Would have been 5 stars
Would have been 5 stars, however the alarm was never reset in the cash/devault room at Hoeford depot after the system was tested.
We have an audit due soon and if the auditor found this, we would have failed this element.
20 June 2026
Reply from Chubb Fire & Security UK
Dear Mark,
We are very sorry to hear about the issues you faced. This is not reflective of our service standards
Your feedback is valuable to us, and we will use it to improve our processes.
If you have any further comments or need assistance, please feel free to contact us.
Sincerely,
The Chubb Fire and Security Team"
Engineer Lee was extremely helpful.
Engineer Lee was extremely helpful.
Chubb quite expensive for a call out but service good
20 June 2026
Reply from Chubb Fire & Security UK
Dear Liz,
Thank you for your honest feedback. We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Your feedback means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Sincerely,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
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