My call to the company yesterday was exactly as a call should be & rarely is! The phone was answered promptly to the correct department I didn’t have to resubmit my details endless times I got my ro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A pleasant annual security alarm service. The technician arrived in good time of our AM slot of 8am-1pm. He wore shoe covers and respected our home by putting back anything he had to move to acces... See more
Company replied
Steve has been coming for several years. It is nice to see the same face when an engineer is visiting my home. He is polite, efficient and I feel safe having him in my house. Problems in the past,... See more
Company replied
An unforeseen event meant that my booked appointment had to be altered. I was contacted by Graeme who kept me informed and went above and beyond to ensure that my routine service was still carried ou... See more
Company replied
Company details
- Security System Installer
- also in
- Fire alarm supplier
- Fire protection equipment supplier
- Security equipment
- Security service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
11k reviews
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This company invites their customers to review, whether positive or negative
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Engineer Visit
An excellent service provided by the Engineer who attended. He met our requirements in a professional & timely manner
30 September 2026
Reply from Chubb Fire & Security UK
Dear Phil,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Wayne,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Always get best advice and support
22 July 2026
Reply from Chubb Fire & Security UK
Dear Gary,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Swift pickup by operative and…
Swift pickup by operative and resolution of inspection and servicing requirements.
30 September 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Ian,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Excellent service
Received a phone call advising expected arrival time and, as usual, service carried efficiently.
30 September 2026
Reply from Chubb Fire & Security UK
Dear Brian,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very polite staff
Very polite staff. Completed request quickly and efficiently. Great service.
29 September 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Margaret,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The site engineer turns up and does…
The site engineer turns up and does what is required without any interruptions and then advises me on what will need doing after.
18 September 2026
Reply from Chubb Fire & Security UK
Dear Rob,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Came when expected
Came when expected and checking the fire extinguishers took less than ten minutes and explained what he was doing.
30 September 2026
Reply from Chubb Fire & Security UK
Dear Michael,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
We had an amazing service with Mark…
We had an amazing service with Mark Tilly who was booked for fire extinguisher service yesterday.
He found our defibrillator wasn't rescue ready and the following day he bought in a new one and now we are sorted for our ILS training.
30 September 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Terrible experience
This company is poorly run, impossible to contact or speak to anyone who can help and increases costs at every opportunity.
Poor service
Unexpected charges
Ignore email messages
Poor value for money
We will leave Chubb as soon as the contract ends
26 September 2026
Reply from Chubb Fire & Security UK
Dear Chris,
We are very sorry to hear that your overall experience with us has been poor. This does not reflect our values and how we view our customers.
We would appreciate the opportunity to address these concerns and rectify the situation.
Please contact us directly at GB_TrustPilotReplies@Chubbfs.com so we can assist you further.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Good service.
The engineer was on time, polite and thorough. He also updated our contract, which had been missed previously.
30 September 2026
Reply from Chubb Fire & Security UK
Dear Helen,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Really helpful engineer who went the…
Really helpful engineer who went the extra mike
30 September 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Ashley Croft is a great support to us…
Ashley Croft is a great support to us at Trant, we are currently undergoing a very large refurb of head office, Ash is providing great help and advise through the refurb.
30 September 2026
Reply from Chubb Fire & Security UK
Dear Chris,
Thank you for your wonderful review for Ashley! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
great service
30 September 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Andrew,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very Happy With Service
30 September 2026
Reply from Chubb Fire & Security UK
Dear Tony,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Service is poor.
30 September 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are very sorry to hear that your overall experience with us has been poor. This does not reflect our values and how we view our customers.
We'd like to speak to you to help us be better in the future, please contact us directly at GB_TrustPilotReplies@Chubbfs.com and one of our team will be in touch.
Best wishes,
The Chubb Fire and Security Team
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