I have had a contract with you since 2000 and the service has always been exemplary. Mark’s emergency visit yesterday was both timely and achieved the technical competence that I desired. His clean... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Annual Service of Home Alarm System. We have been with Chubb for many, many years, and they have always provided excellent service. The engineer, Alan, has been coming to us since 1999. He always a... See more
Company replied
Chris Louka, always willing to go above and beyond and no task is too difficult to sort. Chris has been our engineer for a number of years and we have built a good business relationship. His service i... See more
Company replied
After our security system broke down mid-afternoon and a phone call to Head Office. Positively the call was answered, logged and passed over to our regular Chubb service engineer who got to us withi... See more
Company replied
Company details
- Security System Installer
- also in
- Fire alarm supplier
- Fire protection equipment supplier
- Security equipment
- Security service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
12k reviews
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Lovely friendly staff
11 November 2026
Reply from Chubb Fire & Security UK
Dear Julie,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very helpful and efficient service
4 November 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Brian is pleasant well informed and a…
Brian is pleasant well informed and a great member of your team always arrives on time
11 November 2026
Reply from Chubb Fire & Security UK
Dear Paul,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Always very professional and helpful
4 November 2026
Reply from Chubb Fire & Security UK
Dear Jan,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Kenny
Kenny, the engineeer contacted me on the morning to indicate time of arrival. He was punctual, pleasant n very helpful. He identified n fixed problem immediately . Copy of report was emailed immediately after he completed the job.
10 November 2026
Reply from Chubb Fire & Security UK
Dear Sheena,
Thank you for your wonderful review for Kenny! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Out of hours callout.
The technician kept me fully informed and was really helpful when I spoke to him on the phone as he tried to solve the problem.
When he came out he explained everything and what the problem was.
John Perks was very efficient and knowledgeable.
10 November 2026
Reply from Chubb Fire & Security UK
Dear Neil,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The Engineer inspected my Chubb House…
The Engineer inspected my Chubb House Alarm in my home. He was pleasant and informative. I was reassured that the alarm system is working ok.
10 November 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Lee was excellent in his dedication to…
Lee was excellent in his dedication to his work, found all the faults on the system & rectified them. A very though job.
10 November 2026
Reply from Chubb Fire & Security UK
Dear David,
Thank you for your wonderful review for Lee! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer completed the inspection…
The engineer completed the inspection quickly and little disruption to myself. He explained about the box being obsolete and what would happen next. He was polite and courteous at all times.
10 November 2026
Reply from Chubb Fire & Security UK
Dear Anne,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chaye’s visit was efficiently carried…
Chaye’s visit was efficiently carried out as always. He is very thorough and pleasant.
3 November 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Super responsive
Super responsive, fixed the problem within a few hours of my message
10 November 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
The engineer turned up this time
The engineer turned up this time. Last time didn't even call to say he wasn't coming. This one called half an hour away, great. He was quick and efficient,m and I have no complaints. Very pleasant.
10 November 2026
Reply from Chubb Fire & Security UK
Dear Irene,
Thank you for your honest feedback. We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Good service with a experienced
Good service with a experienced, smiley security engineer called Jason! Thank you!
10 November 2026
Reply from Chubb Fire & Security UK
Dear Jean,
Thank you for your wonderful review for Jason! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Lynda,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Dr Vass,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Call answered quickly by friendly call…
Call answered quickly by friendly call handler
dealt with issue well
10 November 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
On time and carried out inspection and…
On time and carried out inspection and asked if I had any issues , very pleased with technician
3 November 2026
Reply from Chubb Fire & Security UK
Dear Ian,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Good helpful and knowledgeable engineer
Good helpful and knowledgeable engineer
Dropped a star because you asked for a reveiw
3 November 2026
Reply from Chubb Fire & Security UK
Dear Richard,
We appreciate your feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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