We have been customers for many years and have always found Chubb to be approachable and efficient. A big plus is that there is always someone on the end of the telephone to answer queries. Appointmen... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Neil S the CHUBB Technician made contact ahead of time to confirm arrival time. He was very professional and courteous, as he serviced the Alarm System. He explained that the battery was getting old.... See more
Company replied
Chubb are super efficient. They attend when due without my having to ask them and their representatives are all lovely and friendly. Rob is great to deal with and always follows up on promises. Wouldn... See more
Company replied
Edward is a great credit to Chubb and the reason why Chubb are getting the new install at Howdens HWS east and also the Howdens Hull site. Nothing is ever too much and he’s always available for advise... See more
Company replied
Company details
- #6 of 15 best companies in Security System Installer
- #3 of 7 best companies in Fire alarm supplier
- #1 of 7 best companies in Fire protection equipment supplier
- #9 of 47 best companies in Security equipment
- #8 of 20 best companies in Security service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
11k reviews
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Knowing the guy who comes to inspect
Knowing the guy who comes to inspect. Mike Derbyshire has been our contact for your company for a long time . He is always regular polite and very helpful.
Pat Barnett
7 August 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received over the years. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great service
6 August 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Always Helpful and comes when booked
31 July 2026
Reply from Chubb Fire & Security UK
Dear Richard,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Dean was efficient
Dean was efficient, tidy and explained what could have happened in a recent problem that I had.
He has been to the property a few times now and as always been very pleasant.
8 August 2026
Reply from Chubb Fire & Security UK
Dear Tricia,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Easy process to book service date with…
Easy process to book service date with the customer service centre and our regular engineer Gary Smith turned up on the agreed date and time and carried out the service with no interruption to the other activities taking place on the sports ground that day. Gary is an extremely helpful and knowledgeable engineer who is a pleasure to work with. We find it very beneficial having the same regular engineer as Gary knows the layout of the premises and the location of all the sensors and detectors installed. Gary is a credit to your company and it is a pleasure to have him as our engineer to work with.
1 August 2026
Reply from Chubb Fire & Security UK
Dear Nicholas,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Terence,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Yvonne,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Engineer phoned to make sure it was ok…
Engineer phoned to make sure it was ok to come arrived on time and did a quick efficient job
8 August 2026
Reply from Chubb Fire & Security UK
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Janet,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Ian was very…
Ian was very punctual,professional,proficient,and personable.Extremely helpful and knowledgeable.
8 August 2026
Reply from Chubb Fire & Security UK
Dear Michael,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
we have been customers for many years…
We have been customers for many years and have always found Chubb to be approachable and efficient. A big plus is that there is always someone on the end of the telephone to answer queries. Appointments are well organised and on time. Several engineers have visited to conduct servicing over the years and they have been extremely thorough. The odd call out has been dealt with extremely quickly. We also appreciate the fact that staff are sensitive to the need for value for money.
29 July 2026
Reply from Chubb Fire & Security UK
Dear Janet,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Carol,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent service
The engineer was extremely knowledgeable and performed his tasks very efficiently
8 August 2026
Reply from Chubb Fire & Security UK
Dear Ian,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Perfect appointmentThe engineer was polite and efficient…
The engineer was polite and efficient and on time.
8 August 2026
Reply from Chubb Fire & Security UK
Dear Judy,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Excellent service from your Engineers…
Excellent service from your Engineers to maintain
8 August 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
professional and trustworthy
1 August 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
New Fob for our alarm system needed…
New Fob for our alarm system needed coding into the system . Great phone help from Ishia in the call Centre . Lee the engineer was beyond patient with taking me through this on the phone .
7 August 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Lisa,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
A routine service …
A routine service by our regular engineer. Thomas George is always prompt, informative and a pleasure to have working here.
The booking staff are always helpful and friendly too!
8 August 2026
Reply from Chubb Fire & Security UK
Dear Angela,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Your representative came earlier than…
Your representative came earlier than the appt time and left two new extinguishers . I do not know what else he did as he had left when I returned at the time agreed for his visit. He seems to have taken away two older extinguishers, for which I was not consulted .
1 August 2026
Reply from Chubb Fire & Security UK
Dear Derek,
We are truly sorry to hear about your disappointing experience at your recent appointment with our engineer. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
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