I have had a contract with you since 2000 and the service has always been exemplary. Mark’s emergency visit yesterday was both timely and achieved the technical competence that I desired. His clean... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Annual Service of Home Alarm System. We have been with Chubb for many, many years, and they have always provided excellent service. The engineer, Alan, has been coming to us since 1999. He always a... See more
Company replied
Chris Louka, always willing to go above and beyond and no task is too difficult to sort. Chris has been our engineer for a number of years and we have built a good business relationship. His service i... See more
Company replied
After our security system broke down mid-afternoon and a phone call to Head Office. Positively the call was answered, logged and passed over to our regular Chubb service engineer who got to us withi... See more
Company replied
Company details
- Security System Installer
- also in
- Fire alarm supplier
- Fire protection equipment supplier
- Security equipment
- Security service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
12k reviews
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Your excellent engineer
Your excellent engineer, whom we like and trust. It is ALL ABOUT THE PEOPLE.
31 October 2026
Reply from Chubb Fire & Security UK
Dear Sean,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Fabulous
The engineer (Donny) was most informative about our De-fibs plus always gives excellent service.
7 November 2026
Reply from Chubb Fire & Security UK
Dear Paul,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Friendly and efficient engineer.
7 November 2026
Reply from Chubb Fire & Security UK
Dear Michelle,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reece is always fantastic when he comes…
Reece is always fantastic when he comes to do the servicing of our Fire Panel, he never disrupts the running of the dental practce, and is just an all round great person!
thanks Maria Witt
Portman Dental
Norfolk Row
Sheffield
30 October 2026
Reply from Chubb Fire & Security UK
Dear Maria,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Easy to book the engineer
Easy to book the engineer and engineer was prompt and very efficient
7 November 2026
Reply from Chubb Fire & Security UK
Dear Paul,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Lee,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Annual Domestic Alarm Service
Engineer turned up on time, as always.
Easy to book.
Same engineer as per at least the past 5 years, which makes for good continuity.
Thanks Tom.
31 October 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Faulty sensor replaced same day
Had a problem with alarm triggering incorrectly. Engineer came out the same day (Saturday), diagnosed faulty sensor and replaced it. Very pleased with the service.
7 November 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The oversight and regulation of…
The oversight and regulation of security systems (such as CCTV, burglar alarms, and access control) involve a combination of government statutory regulators, independent inspection boards, and law enforcement agencies.
Because "security systems" involve hardware, human personnel, data storage, and emergency responses, responsibilities are split between several key governing bodies:
1. Independent Inspection Bodies (Industry Regulators)
If you install an electronic security system, these are the two primary organizations that audit and certify the installing companies to ensure compliance with British and International Standards (like ISO 9001). Insurance providers and police forces typically require a system to be certified by one of these bodies:
• National Security Inspectorate (NSI): The UK's premier third-party certification body for the security and fire safety industries. They issue "Gold" and "Silver" approvals to companies that meet rigid technical and management standards.
• Security Systems and Alarms Inspection Board (SSAIB): A leading certification body focusing on electronic security, fire alarms, and guarding services. Like the NSI, they provide the necessary certifications for systems to be recognized by insurance companies.
2. Government & Statutory Regulators
• Security Industry Authority (SIA): Sponsored by the Home Office, the SIA regulates the private security industry under the Private Security Industry Act 2001. While they primarily license people (such as CCTV operators and security guards), they set the mandatory standards for those operating security machinery.
• Information Commissioner's Office (ICO): The independent UK regulator for data protection. Because modern security systems (especially CCTV and smart cameras) capture personal data, the ICO oversees how this data is captured, stored, and utilized under data privacy laws.
• Biometrics and Surveillance Camera Commissioner: This body specifically oversees the rules and code of practice regarding how public authorities and police forces deploy surveillance cameras and facial recognition technology.
3. Law Enforcement & Trade Associations
• National Police Chiefs' Council (NPCC): The NPCC sets the Security Systems Policy. This policy dictates whether the police will actually respond to a monitored alarm signal. If a security system is not installed by an approved inspectorate (NSI or SSAIB) and registered with the local force, the police will not offer an automatic emergency response.
2 November 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your response. We strive to provide an excellent experience for all of our customers.
Best wishes,
The Chubb Fire and Security Team
Very good technician.
4 November 2026
Reply from Chubb Fire & Security UK
Dear Barry,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Always pleasant and helpful
7 November 2026
Reply from Chubb Fire & Security UK
Dear Michael,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Our technician was great!
Our technician, Ryan Hitchcock was excellent. Kind and knowledgeable, he took the time to answer all our questions and explain all the different settings.
31 October 2026
Reply from Chubb Fire & Security UK
Dear Greta,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer did a great job…
The engineer did a great job identifying a borderline detector and replacing it. Many thanks Andrew.
7 November 2026
Reply from Chubb Fire & Security UK
Dear Kenny,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Our alarm problem solved by a highly…
Our alarm problem solved by a highly efficient engineer.
7 November 2026
Reply from Chubb Fire & Security UK
Dear Barry,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Engineer Stuart arrived exactly on…
Engineer Stuart arrived exactly on time, worked very efficiently and inobtrusively. Very satisfied with everything he did.
7 November 2026
Reply from Chubb Fire & Security UK
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Engineer always friendly and helpful…
Engineer always friendly and helpful with any problems
31 October 2026
Reply from Chubb Fire & Security UK
Dear Elaine,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire Extinguisher
Chubb Fire Extinguisher: Failure to communicate at every level and can never admit when they are wrong, follow up when requested or they say they will. All they care about is getting your money fobbing you off until the next bill.
Customer service nonexistent and childish. Engineer lazy, incompetent and quite frankly worthy of taking to court for lack of inspection regards.
31 October 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are truly sorry to hear about your disappointing experience with our customer support and the unprofessional behaviour of our engineer. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate these matters further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Reece was very polite and helpful in…
Reece was very polite and helpful in arranging to meet at the time to suit me.
He explained details of the extinguishers and the dates when they need to be replaced.
Thank you Reece.
7 November 2026
Reply from Chubb Fire & Security UK
Dear Mrs Edwards,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The service was quick clean and any…
The service was quick clean and any questions were explained
7 November 2026
Reply from Chubb Fire & Security UK
Dear Susan,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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