Churchill Living Reviews 

Churchill made a great effort to alleviate the stress involved with the selling of my previous property and the purchase of my new apartment starting in January 2026. I felt quite pressured to accept the offer that secured the sale of my previous home as I was on holiday at the time and trying to cope with technology in the middle of the Mekong was frustrating! However, after this, all went according to plan within the desired timescale and I am loving my new apartment.

I'm one of the first owners to move into Adam Lock Lodge & the whole service from my initial walk in to the sales office has been absolutely faultless. Nothing has been too much trouble, the Churchill 'selling made easy' process was smooth & super efficient throughout. The recommended panel solicitors did an excellent job. Britannia Removals & having the lady come & help me unpack on the day of move was incredible! I'm already enjoying my new lifestyle & my beautiful new apartment. Highly recommend.

The team at Churchill Living and at Baker Lodge, especially Sunel, have been absolutely brilliant with helping my Grandfather move in to his new apartment, during what’s been a difficult time for the family. They went above and beyond to organise the rental property, and I can’t thank them enough for everything they’ve done!

My dad moved in to Bond Lodge 2 days ago and had an amazing welcome from everyone
Sally had paved the way and together with Emma helped make the experience less stressful for us all
There was a welcome pack including a delicious VIctoria sponge and beautiful plant ,sandwich lunch which was such a nice touch and meant we didn't have to break the flow !
Everyone we have met, who lives at Bond Lodge has been lovely and its really helped at such an uncertain time for my dad
thank you all so much

I recently visited a friend in her band new, beautiful purpose built flat in Churchill's Otter Lodge in Honiton. I was treated to a night in the guest suite; very 5* in line with everything in the complex. She is delighted with her new home.

The realisation due to health issues that I needed to downsize prompted me to call into the sales office at Bond Lodge in Rainham, Kent. I was welcomed by the Sales Executive Sally Reid, a lovely friendly lady who listened whilst I explained my situation. Having understood & evaluated it, she proceeded to show me around the complex & the remaining available apartments that would be suited to my requirements & furnishing me with a brochure & all necessary information to enable me, without any pressure, to make my decision. I returned around a week later with a positive reply & Sally immediately put the plan into action. Without all of the help that Churchill provides I could never have contemplated the move but Sally was the driving force. She was amazing, so friendly, kind, caring & understanding, reassuring & smoothing any queries that arose, & very efficient, keeping me regularly updated every step of the way from outset through to completion. It was like having a person very well known to me dealing with it all, making it a more or less stress free experience. Even after completion she takes the trouble to check that I am OK & happy. She dealt with every issue along the way helping me turn what I would have initially thought impossible into reality. I will never be able to thank her enough.

Sunel has been more than fantastic in helping move our grandfather, Tony, into Baker Lodge. We managed to get him moved in less than a month from making first contact with Sunel, who even offered to come over to his previous place of residence to get the paperwork finalised. Not to mention all her guidance and advise in applying for my grandfather’s attendance allowance. Sunel really went above and beyond and we couldn’t have done it without her!

Had a huge amount of help from Sally sales coordinator and although move was very stressful with her help I have now moved into my new apartment

Our move was made so much easier due to the help that Churchill and their property advisor gave us.
She took us through all the steps that we needed to make, from selling our property and finding our forever home.
We really love our new apartment and have settled into our surroundings and have great neighbours.
We couldn’t be happier and thanks to Alison from Churchills who genuinely went the extra mile to help our relocation as stress free as possible.
A friendly, safe and secure lifestyle is exactly what we were looking for at our time of life.
Star, our lodge manager keeps on top of everything and is contactable to help us should any issues arise.
Another great advantage of being in a managed development.

My Mother has just moved in to Riverain Lodge in Taunton, Aimee kept me updated throughout the process, she was always very professional and always went above and beyond. Thank you Aimee

As someone who lives in a Churchill Lodge elsewhere in the country, we are lucky enough to be able to stay in the guest room of any other Churchill Lodge in the country for a very reasonable fee.

When I heard that Austen Lodge was opening in Basingstoke, I was very pleased, as I used to live in the town some 25 years ago, and one of my sons still lives there. I was one of the first to stay in the en suite guest room when the Lodge opened in 2023, and was very impressed right from the start as it is very spacious and comfortable.

However, an extra thank you to Steve, the Lodge Manager who has added a few touches to the room which have made a big difference to comfort there. It is so helpful to have a mini fridge to put things like milk and yogurt in, and even an instant meal which can then be heated in the microwave downstairs in the kitchen.

I stayed recently to be able to visit my son in hospital for just over a week, and it made things so much easier for me, being able to stay there at such a difficult time.

Outstanding Lodge Manager – Truly Above and Beyond
I would like to leave this review specifically for the Lodge Manager, Nichola Ruff, at Chelmer Lodge in Chelmsford, rather than for Churchill as a company, as this reflects her personal dedication and care.
My mother has lived at Chelmer Lodge for over ten years and has seen several managers come and go during that time. However, in the past six months, as her health has deteriorated, Nichola has been nothing short of exceptional.
Due to increasing weakness, my mother has suffered a number of falls in her flat. Nichola has consistently stepped in to support her in ways that go far beyond what would normally be expected in her role. While I appreciate there are limits to what a Lodge Manager is required to do, Nichola has shown genuine compassion and humanity by helping my mother with personal care when she has needed it most.
She has stayed with my mother while paramedics have attended, ensuring she was not alone and providing reassurance during difficult moments. She has also responded to calls outside of her working hours when my mother has fallen, which is something I will always be grateful for.
I live over an hour and a half away, and knowing that Nichola is there, keeping an eye on my mother and stepping in when needed, has given me enormous peace of mind.
Nichola, if you happen to read this—thank you. Your kindness, dedication, and willingness to go above and beyond truly make a difference.

Dad has recently moved into Connecticut Lodge in Hertford Town. From the first visit to view the apartments, brunch & bubbles event, we were made to feel extremely welcome. Amanda, the sales rep, is such a lovely genuine lady. She made us feel at home straight away and explained the whole process and all the lodge information.

We visit mum at Atkins Lodge in Orpington and have greatly enjoyed our five night stay in the guest suite. Thanks to Diana who is the Lodge Manager there and made sure that we were comfortable. What a lovely place to stay!

I have been working with Stuart McNamara for 2 years now and he has been a pleasure to work with. His care and commitment to the owners at Coronation Lodge is outstanding. Nothing is too much trouble and the Owners feel his support and kindness daily.

We would like to thank Lorraine and Aimee at Invicta lodge Margate. ( sales and letting).
They went over and beyond to welcome my Aunt and Uncle .
They were amazing , thoughtful, funny. Efficient and so helpful . We couldn’t have had 2 nicer ladies to oraganise the day . Thank you so much . Susan and Julie .

Mother moved in to Invicta Lodge and was the best decision we made. Invicta Lodge has a real community feel taking away any feelings of isolation and enabling mum to keep her independence. The buying experience was made very easy by Lorraine and the Aimee the lodge manager is just so lovely and kind to all the residents.

All of these five stars are for Vivien. Welcoming, helpful, knowledgeable, nothing too much trouble. Carries out her responsibilities seamlessly. Always on the ball when things are not up to scratch and goes the extra mile to put it right. Can't wait to move in to Spitfire Lodge.

Went to visit the new apartments in Hertford with a view to taking my mum to see them . Greeted and welcomed so warmly by Amanda who showed me around . I absolutely love the apartments and the communal room, plus the very smart guest suite. They are in a great spot in Hertford with everything you need nearby . If my mum won’t move in, then I will !

My mum and I had an appointment with Gail R, Branch Manager at Churchill Living in Diss today. We welcomed the opportunity to meet with Gail as part of my mum’s introduction to Churchill, she will be moving into an apartment in another branch soon and this was a convenient way to achieve this induction.
We were immediately welcomed by Gail and her warm and professional attitude was instantly calming to us both. My mum has been looking to move for a while and we were both a little apprehensive about this ‘interview’ but need not have been. The Diss location is beautifully designed with a calm palette, lovely communal lounge and carefully chosen interior accessories and stunning local photos. The gardens and adjoining houses make this a very attractive location for elderly people; it feels safe.
Gail’s friendly, calm and supportive approach meant the interview was a really enjoyable experience- like catching up with a friend. She carefully went through all of the essential info with my mum and reassured us both that Churchill Living is the very best choice for my mum’s next chapter having lost my dear dad 18 months ago. Gail was simply a wonder and we both want to show our appreciation and thanks.