Churchill Living Reviews 

564
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, welcoming, and professional, which makes the entire moving process remarkably smooth and stress-free. Consumers often note that the apartment locations are exceptionally safe, beautiful, and conveniently situated near local town centers, shops, and essential amenities. However, some reviewers were not happy with certain maintenance, security, and communication issues encountered after settling into their new homes. A few people specifically mentioned experiencing recurring problems with hot water and heating systems, alongside unexpected increases in service fees and poor response times.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their professionalism, care, and warm... See more

Location

Clients share positive opinions on location, highlighting that properties are situated in great spots close... See more

Service

People report positive experiences with service, highlighting the supportive and caring nature of the staff... See more

Facilities

Users describe positive interactions with facilities, highlighting that everything is thoughtfully arranged,... See more

Customer service

Consumers find customer service to be positive and supportive throughout the process. Many reviewers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We moved in to Holyshute Lodge in April and we love being in our new apartment. Everyone has made us feel welcomed. Amanda, the lodge manager is fantastic. She is so approachable,friendly and supporti... See more

Company replied

Rated 5 out of 5 stars

Dear Nicky We would both like to thank you for your professionalism,excellent communication,and genuine care went above and beyond. Thank you for always being there to answer our questions and gu... See more

Company replied

Rated 5 out of 5 stars

We visited Aimee at Adam Lock Lodge today, on arrival we were warmly welcomed with a coffee & chat, we looked around the beautiful owners lounge and show apartments and were really impressed. Sadly, w... See more

Company replied

Rated 5 out of 5 stars

Cleaves lodge have been amazing Alison has been so supportive helpful and understanding cannot fault her Please ensure she receives this feed back as it is 100% deserved. I feel very confident in my... See more

Company replied


Company details

  1. Retirement home
  2. Construction company
  3. Retirement village
  4. Retirement Scheme

Written by the company

Churchill Living build one and two bedroom properties exclusively for the over 60s. Churchill create thriving communities that offer an enhanced lifestyle, peace of mind and freedom to live life at its best. With over 20 years experience in the industry trust us to provide a quality aparmtent that you can be proud to call home!

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

564 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(564)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stayed for Easter at Nightingale Lodge…

Stayed for Easter at Nightingale Lodge Pershore
The Lodge is very close to my daughter
The guest suite is very nice and comfortable within walking distance of the Main Street with everything you need
The Abbey is magnificent and the service on Easter Day was very special
I would thank the Lodge Manager Abi for making the stay a very good time
The guest suite had everything needed

3 April 2026
Unprompted review
Churchill Living logo

Reply from Churchill Living

Thanks very much for this lovely review, we're very glad you enjoyed your stay and hope to welcome you back again soon.

Rated 4 out of 5 stars

Riverain Lodge. Taunton

I moved into Riverain Lodge on Jan 27th 2026 having downsized from a 3/4 bed house in Pembrokeshire to a 1 bed apartment! My house sale took many months to go through but I was supported all the way by Aimee at Riverain . The Selling Made Easy package took away a lot of the stress of dealing with estate agents & solicitors as Aimee kept me in touch almost daily with anything that was happening. I exchanged contracts & completed all on the same day which would have been a nightmare sorting out the removal but all that was organised by Churchill. I am now getting happily settled & the lodge manager Helena is on hand for any questions I have & Aimee has helped me familiarise myself with delights of Taunton!!! I am so pleased I made the move.

27 January 2026
Unprompted review
Churchill Living logo

Reply from Churchill Living

Thank you so much for sharing such positive feedback about your move to Riverain Lodge, we're very glad it went so well and that you've received so much help and support from the team!

Rated 5 out of 5 stars

Visited Bournemouth Lodge in Tonbridge…

Visited Bournemouth Lodge in Tonbridge today. This was the third Churchill premises I’ve visited in Kent. Lisa who welcomed me and provided lots of information and ideas was extremely helpful. Barry the Lodge manager was also very polite and enthusiastic which was nice to see. Seriously considering.

31 March 2026
Unprompted review
Churchill Living logo

Reply from Churchill Living

Hi Bob, thank you very much for the review, it's great to hear that you received such a warm and helpful welcome and we'll very much hope to see you again soon!

Rated 5 out of 5 stars

St Mary's Lodge Birchington

Stayed one night at St Mary's lodge in Birchington on Sea. Beautiful room, very clean, tidy and comfortable. The manager was very helpful and made me feel at home.

A very relaxing stay

27 March 2026
Unprompted review
Churchill Living logo

Reply from Churchill Living

Thanks very much for the review, we're glad you enjoyed your stay at St Mary's Lodge and hope to welcome you back again soon.

Rated 5 out of 5 stars

Concorde Lodge

Our Parents moved into Concorde Lodge Bristol in 2013, when the apartments were new. They were very happy at the independent living home and enjoyed the daily activities laid on by the Manager. We were very happy that our parents were in a safe environment as they were both in their eighties. We were and have always been happy with the site manager, Jon has been there since the start and has supported both our parents during their time there, and also supported us as well, helping with the selling of the apartment. Thank you.

29 March 2026
Unprompted review
Churchill Living logo

Reply from Churchill Living

Thank you very much for sharing this positive feedback about your parents' time at Concorde Lodge, it's very reassuring to hear that you enjoyed so much peace of mind during their time there and that you received so much support from the Lodge Manager when you came to sell the apartment. We'll be sure to pass on your kind comments to John and the team and we wish you all the very best.

Rated 5 out of 5 stars

Thank you to all at St Giles Lodge

It was nice to meet the residents and lovely host Lodge Manager Katie at St Giles Lodge on Friday .
Visiting with the pop up shop the residents enjoyed trying and purchasing the goods on offer as well as the sweet treats and beverages on offer .
Thank you for your warm welcome and hospitality .
The Lodge is a wonderful place in a vibrant town and it was great to be back in Tonbridge again .
Bob K Sharma
Chainstore Clothing Co

27 March 2026
Unprompted review
Churchill Living logo

Reply from Churchill Living

Thanks for the feedback, we're very glad you received such a warm welcome at St Giles Lodge.

Rated 5 out of 5 stars

Good place to live

Excellent help from the manager at Cedar House Great Boughton. Always ready to assist with help or queries

10 March 2026
Unprompted review
Churchill Living logo

Reply from Churchill Living

This is great to hear thank you very much for taking the time to share such positive feedback.

Rated 5 out of 5 stars

Have to say the Manager at Cedar House…

Have to say the Manager at Cedar House is excellent, very helpful and approachable with any problems that need sorting

2 March 2026
Unprompted review
Churchill Living logo

Reply from Churchill Living

This is great to hear thank you very much for taking the time to share such positive feedback.

Rated 5 out of 5 stars

Adam Lock Lodge, Wells

We visited Aimee at Adam Lock Lodge today, on arrival we were warmly welcomed with a coffee & chat, we looked around the beautiful owners lounge and show apartments and were really impressed. Sadly, we are not looking to move to Wells however we can't to hopefully secure our dream apartment in Exmouth. Whilst on our viewing we didn't feel any pressure & found Aimee extremely professional, you can tell she loves her job! John and Judy

27 March 2026
Unprompted review
Churchill Living logo

Reply from Churchill Living

Thanks very much for the feedback and we wish you well with your property search.

Rated 5 out of 5 stars

Riverain Lodge Taunton

Riverain Lodge Taunton
My parents moved in to Riverain Lodge at the beginning of January 2026, they used the home part exchange scheme, which meant far less stress, the move was quick and they took advantage of the free removal service and the support provided by Churchill to help sort there house out, Amie provided an excellent service through out the process, and was always professional and supportive at the same time, building a close relationship with our parents and with us, which made the whole process much easier. My parents have settled in well , they have made lots of friends, and can’t believe how welcoming everyone has been, they are now living there dream, with easy access to the town, and a friendly homely community that they can access when they want to, they love their flat and the quality of everything in it, I would highly recommend Churchill retirement accommodation.

26 March 2026
Unprompted review
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Reply from Churchill Living

Thank you very much for taking the time to share such positive feedback about your parents' move, we hope they will enjoy many happy years at Riverain Lodge and we'll be sure to pass on your kind comments to the team.

Rated 5 out of 5 stars

Best Lodge Manager

Our parents moved into Churchill retirement, Concorde Lodge, Bristol in 2013.
For them and for us it was a huge relief.
The lodge manager, John, is a great organiser and they enjoyed the events and meeting new people, it gave them a new lease of life.
He has given us so much help and advice selling the property and we cannot thank him enough.

26 March 2026
Unprompted review
Churchill Living logo

Reply from Churchill Living

Thank you very much for sharing your positive experience with Churchill, we're very glad to hear that your parents enjoyed their time at Concorde Lodge and we'll be sure to pass on your kind feedback to John and the team.

Rated 5 out of 5 stars

Langton Lodge

Andrea at Langton Lodge was extremely helpful and welcoming. She gave us all the information we needed and showed us around without being rushed and allowed us to ask as many questions as we needed.
I would highly recommend Andrea and Langton Lldge.

19 March 2026
Unprompted review
Churchill Living logo

Reply from Churchill Living

Thanks very much for the positive feedback about your experience at Langton Lodge, we'll be sure to pass on your kind comments and we hope you got everything you needed from your visit.

Rated 5 out of 5 stars

My life at Churchill retirement living Mountbatten lodge Farnham Surrey.

I live in Mountbatten lodge Farnham Surrey, I am very happy there. We have a lovely lodge manager called Lisa who is very efficient, friendly,and helpful, she makes everything run smoothly and helps to keep Mountbatten Lodge a good place to live in. We’re in the centre of town, so shops restaurants, hairdressers are all easy to access .

24 March 2026
Unprompted review
Churchill Living logo

Reply from Churchill Living

Thank you Marian for this lovely feedback, we're very glad to hear that you're enjoying a happy time at Mountbatten Lodge and we'll be sure to pass on your kind comments to Lisa and the team.

Rated 5 out of 5 stars

Linden Lodge - a lovely place to live

My father bought a Churchill apartment at Linden Lodge in Bicester January 2026.
He had lived at his previous address for 35 years so this was a huge upheaval and change for him.
During the purchasing period we visited the apartment several times and found Carla Rogers the Lodge Manager very helpful with advice and suggestions.
Following the move Carla has been very reassuring and supported Dad with a number of queries about repairs and advice.
Dad has now been at Linden Lodge for eight weeks and seems very happy and settled. I feel reassured that he is safe and warm and has support either via Carla or the Careline.
The apartment block communal areas are spotless and it is clear Carla takes a lot of pride in her work looking after the building and residents.
My sister and I are grateful to Carla for all her hard work and continued support.

28 January 2026
Unprompted review
Churchill Living logo

Reply from Churchill Living

Thank you very much for sharing such positive feedback about your father's move, we'll be sure to pass on your kind comments to Carla and the team.

Rated 5 out of 5 stars

I had my son visit me for a weekend at…

I had my son visit me for a weekend at King Edgar Lodge in Ringwood. He was highly satisfied with the arrangement and was very appreciative of the efforts that the lodge manageress made to make his visit a great pleasure

20 March 2026
Unprompted review
Churchill Living logo

Reply from Churchill Living

This is great to hear, thanks for letting us know and we hope you enjoyed having your son to stay.

Rated 5 out of 5 stars

Our fortnightly bible study group

We are so fortunate to be able to hold our bible study group in the beautiful owners' lounge at Bourne Lodge in Tonbridge.
Thank you so much for making us feel at home.

17 March 2026
Unprompted review
Churchill Living logo

Reply from Churchill Living

You are most welcome, thanks very much for the positive review!

Rated 5 out of 5 stars

Engelmann Lodge, Saffron Walden

Engelmann Lodge, Saffron Walden
We have recently become sole agents for Churchill Living at their Engelmann Lodge site in Saffron Walden. Maggie has always been great and today we got to see the site in alot more detail as we were given a guided tour by Maggie. The rooms look fantastic, cant wait to see the site once it is all finished!

19 March 2026
Unprompted review
Churchill Living logo

Reply from Churchill Living

Thanks very much for the feedback, it's great to hear that Maggie has been so helpful and that the Lodge is looking good.

Rated 5 out of 5 stars

Many thanks.

We moved into our 2 bedroom Churchill apartment at Austen Lodge, Basingstoke, just over a month ago. The apartment is great and the assistance from Steve Oakley, the Lodge Manager, has been brilliant. Thank you, Steve and everyone at Austen Lodge, for helping us to settle into our new home.

6 March 2026
Unprompted review
Churchill Living logo

Reply from Churchill Living

Thank you very much for taking the time to share this excellent feedback about your move to Austen Lodge, it's great to hear that you received so much support from Steve and the team, and we'll be sure to pass on your kind comments.

Rated 5 out of 5 stars

I visited the Annison St

I visited the Annison St. Tonbridge apartments to visit a friend and was really impressed.
Warmly welcomed by Barry who was very helpful and friendly.

3 March 2026
Unprompted review
Churchill Living logo

Reply from Churchill Living

Thanks very much for this feedback, it's great to hear that you received the warm welcome we'd expect and we'll be sure to pass on your kind comments to Barry and the team.

Rated 5 out of 5 stars

Brindley Lodge - Thank You

Recently stayed in the Guest Suite at Brindley Lodge. The room was both immaculate and really comfortable with some really nice extra touches. Everyone I met were really friendly and helpful. A special thank you though to the Lodge Manager Ann. Highly recommended.

7 February 2026
Unprompted review
Churchill Living logo

Reply from Churchill Living

We're very glad you enjoyed your stay at Brindley Lodge, thank you very much for taking the time to post such positive feedback.

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