CIA insurance we’re a saviour. We had an insurance policy coming up for renewal but had a tenant from hell and we’re going through an eviction, and they were systematically destroying the house with h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used this company for the last 4 years. I am always treated with understanding and respect and all information given is very clear. I am updated with any changes to policy and advised of any e... See more
Excellent service, very professional and always keep in touch with reminders. Very competitive quote and no other company has ever beaten them on price Have been with this company for over 10 years no... See more
Exceptional Customer service, when I rang to query the renewal insurance quote. A brief chat with the Agent, who promised to call me back after speaking with his manager. Callback received within 2... See more
Company details
Information provided by various external sources
Flexible, comprehensive insurance for a wide variety of tenant and property types. We won't be beaten on price, guaranteed!
Contact info
Boughton Leigh House, Brownsover Road, CV21 1AW, Rugby, United Kingdom
- 01788 818670
- trustpilot@cia-landlords.co.uk
- cia-landlords.co.uk
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Person I spoke to was very helpful…
Person I spoke to was very helpful answered every question and explain everything to me
24 September 2026
CIA advised me they would not renew my…
CIA advised me they would not renew my policy that was due on 1 Oct 2026.
I had 2 policies with them so i decided i would cancel the other policy as well to keep all my insurance with the new insurer.
I have mailed five times requesting the other policy to be cancelled WEF from 1 Oct 2026 and have not had any reply.
Terrible client service I shudder to think what would happen if I had had a claim with this lot.
Would suggest prospective customers be careful.
25 September 2026
Unprompted review
the telephone and email staff were…
the telephone and email staff were lovely and helped me a lot
21 September 2026
I called with a question about my landlord insurance
I called with a question about my existing landlord insurance and the agent I spoke to was extremely efficient and gave me all the info I needed in a very clear way (I think her name was Alicia).
22 September 2026
Excellent services
22 September 2026
My insurance renewal was made very easy…
My insurance renewal was made very easy for me thanks to your advisor a lady called Robyn.
21 September 2026
Was not very forthcoming with options
Was not very forthcoming with options, had to make my own enquries and make decission, a bit abrupt on there side.
22 September 2026
Reduced Premium after the first year with CIA.
CIA tried their best to get me a reduced premium this year.
4 September 2026
No refund received after waiting 16 weeks.
Cancelled a buildings insurance policy in May and despite two letters to CIA no refund or response received from them. Customer Service isn't woeful it is non existent. Have now written to CIA threatening legal proceeding's to secure the refund due.
8 June 2026
Unprompted review
Reply from CIA Insurance Services
Good Morning Mr. Long, thank you for your feedback. We're sorry to hear that you have been waiting for your refund. In order to locate your account we have sent a request for further information to you. Alternatively, please give the accounts team a call directly on 01788 818630 and we will be happy to look into this for you.
I haven’t purchased anything!!!!!
21 September 2026
Reply from CIA Insurance Services
Thank you for the feedback, and I'm sorry for the confusion.
We appreciate you taking the time to let us know.
Kind regards
CIA Insurance
Easy to deal with
Been customer for many years, always easy to deal with, no time wasting, process renewal easy.
Staff always polite and efficient
17 September 2026
The person helping me through the all…
The person helping me through the all it was extremely courteous and knowledgeable
18 September 2026
Price and staff
16 September 2026
Very good very helpful
15 September 2026
The call handler listened and…
The call handler listened and understood my query. They ensured I was given the correct information. Very efficient and clear communication. Thank you.
14 September 2026
Good honest company
Good honest company, the customer rep was very helpful and professional
17 September 2026
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