Ciao Italy Tours Reviews 357

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge, making every interaction pleasant and productive. People frequently highlight the excellent service, noting the seamless transfers, well-planned itineraries, and the high quality of hotels and tours. Many found their holidays to be amazing and unforgettable, with special events and carefully chosen locations adding to the overall positive experience. Though some reviewers mentioned minor glitches with hotels not entirely matching photos or tour itineraries drifting slightly, the general sentiment remains overwhelmingly positive. A few people also felt that a tour was not long enough, wishing for more time to explore.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's knowledge,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the seamless experience, from... See more

Holidays

Clients share positive opinions on holidays, with many describing their trips as amazing and unforgettable... See more

Location

Consumers find location to be positive. Many reviewers praise the strategically chosen hotels, noting they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our Italy trip was an amazing experience. Ciao Italy tours when above and beyond in making this trip a memorable and fun time. From the hotels which were perfectly situated to main attractions and di... See more

Company replied

Rated 5 out of 5 stars

I worked with Renee to create several different trips for clients traveling for the first time to Italy. She made the process seamless and was so quick to be able to get answers. She kept me updated... See more

Company replied

Rated 5 out of 5 stars

#1 The quality and location of the hotels #2 The ease of the transfers-prompt, courteous guides and drivers. Except for our last pickup for the airport. Driver arrived 35 minutes late, no call,... See more

Company replied

Rated 5 out of 5 stars

One of the biggest helps provided was the transition escorts that would meet you at the airport, hotel, or train station and navigate you to your destination. This reduced stress. Made us feel like... See more

Company replied


Company details

  1. Tour operator
  2. Travel agent

Written by the company

Ciao Italy Tours is the only stop you need to make when planning a trip to Italy. As your Italian help desk in the USA, we have everything you need to put together your ideal Italy travel itinerary. From private tours to fully-escorted trips through the country, cooking classes to wine tastings, we will work directly with you or your travel agent to make sure that your journey to the Bel Paese is a dream come true.


Contact info

4.8

Excellent

TrustScore 5 out of 5

357 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

As a Travel Agent

As a Travel Agent, I found working with Ciao Italy and Sindi to be such a pleasure! They were able to provide me with quality hotels and tours I had wanted to provide for my clients needs. The process of selection was quick and attentive and the documents easy for my clients to understand and navigate. In the end, my clients were absolutely thrilled with the entire vacation experience from start to finish. Pixie Lynne Marie

21 November 2025
Unprompted review
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Reply from Ciao Italy Tours

Thank you very much!

Rated 5 out of 5 stars

Excellent Tour Support for Italy

The program was well thought out and set up/timed perfectly to match our pre-cruise schedule. Sindi was great to work with in the USA, providing excellent support and she quickly responded to emails/calls.
Tour guides and transfer escorts/drivers in Italy were excellent and very considerate of my group of older travelers. Without hesitation, I would highly recommend this company!

30 October 2025
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Reply from Ciao Italy Tours

Thank you so much for sharing your experience!

Rated 5 out of 5 stars

Honeymoon of a lifetime!

Our honeymoon to Italy was absolutely unforgettable! We visited Rome, Ischia, and Sorrento, and loved every single part of the trip. Each destination had its own perfect parts, from the incredible history and energy of Rome, to the relaxing beauty of Ischia, and the breathtaking views and romance of Sorrento.
Every detail was perfectly planned. All of the car services were flawless, always on time, professional, and comfortable. Our tour guides were knowledgeable, friendly, and passionate, which made exploring each place even more special.
We truly wouldn’t have changed a single thing about this trip. It was the perfect mix of adventure, relaxation, and romance, it was everything we dreamed our honeymoon would be.

27 October 2025
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Reply from Ciao Italy Tours

We are happy you enjoyed teh trip and thank you for sharing your experience!

Rated 5 out of 5 stars

Exceeded our expectations!!

They gave us everything we asked for and more! Every hotel, every excursion, all drivers, tour guides and boat Captain were all wonderful. Our Amalfi Coast trip exceeded our expectations!!!! The travel agent even called us and changed an excursion to a different day due to bad weather. I would highly recommend Ciao Italy tours!

14 October 2025
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Reply from Ciao Italy Tours

Thank you for sharing your experience!

Rated 5 out of 5 stars

Ciao Italy Tours are there for you every step of the way

I am a travel advisor and was introduced to CIAO ITALY TOURS a couple of years and I love that they only focus on Italy . Guido ,Renee, Tina, and Sindi are always there for you with any questions you may have about the itineraries. My clients rave about the tours and the hotels and location . Ciao Italy Tours.
Very professional, kind ,personal. They know how to do Italy

24 October 2025
Rated 5 out of 5 stars

Excellent supplier

As a travel advisor, I have many options from which to choose for my clients' trips to Italy. I changed all of my Italy reservations to Ciao Italy as I trust them completely with my clients' bookings. They have gone above and beyond for me, and they have made me look like a rockstar to my clients.

20 October 2025
Unprompted review
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Reply from Ciao Italy Tours

Thank you so much for your feedback, very much appreciated!

Rated 5 out of 5 stars

Excellent from start to finish

From start to finish, everything went smoothly. Drivers were prompt, personable and excellent drivers. Guides were delightful and knowledgeable. Hotels were well chosen. Our stay in Bellagio was perfect in every way.
I cannot think of anything that could have been better other than to have made our stay longer.

17 October 2025
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Reply from Ciao Italy Tours

Thank you so much for sharing your experience!

Rated 3 out of 5 stars

Booked with Ciao Italy Tours hoping for…

Booked with Ciao Italy Tours hoping for a smooth trip, but the itinerary drifted, the guide seemed bored, and hotels weren’t as nice as photos suggested. Delightful intention, disappointing execution.

13 October 2025
Unprompted review
Ciao Italy Tours logo

Reply from Ciao Italy Tours

Hello Amin, we are sorry to hear about your experience however we want to be sure we are the contacting the correct company that you booked with. We could not find your name in our records and we believe you are refering to a different company. If you don't mind please send us an email to info@ciaoitalytours.com with your booking information. Thank you

Rated 5 out of 5 stars

Ciao Italy Tours for the WIN ..

Ciao Italy Tours for the WIN ... again!! I absolutely love working with this company - quality product, responsive, and truly the best people. They make me look like a star to my clients and their support while clients are on tour is the cherry on top!

20 August 2025
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Reply from Ciao Italy Tours

Thank you we are happy to hear!

Rated 5 out of 5 stars

Magnificent Trip

#1 The quality and location of the hotels
#2 The ease of the transfers-prompt, courteous guides and drivers.
Except for our last pickup for the airport. Driver arrived 35 minutes late, no call, no apologies. We were just about to call cabs to get us to airport. We arrived with no time to stop at Vat tax booth and my daughters had spent over $3000.
#3 the organization and patience of our travel planner Trish Martin.
#4 Our special events -the trip to Cinqueterra, our cooking class in Florence, our gondola ride in Venice, Pompeii guide

19 August 2025
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Reply from Ciao Italy Tours

Thank you for your feedback and sorry about the delay! We normally would advise if any delay. Happy that you enoyed the trip.

Rated 5 out of 5 stars

Dream vacation!

Our trip was so well planned- every transfer was smoothed by a knowledgeable tour guide, our hotels were beautiful, and our trip was like a dream!

20 August 2025
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Reply from Ciao Italy Tours

Great to hear!

Rated 5 out of 5 stars

Amazing Vacation

All accommodations were excellent with a central location to all attractions and restaurants.
Drivers and escorts were all on time and waiting for us in spite of airline and train delays.
We gave a description of what we wanted to do on our vacation and everything was setup perfectly.

14 July 2025
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Reply from Ciao Italy Tours

Thank you so much for your feedback!

Rated 5 out of 5 stars

Stress free trip that hit the mark

One of the biggest helps provided was the transition escorts that would meet you at the airport, hotel, or train station and navigate you to your destination. This reduced stress. Made us feel like royalty actually. The person that guided us from our hotel in Venice to the train station made sure we got on the correct water taxi (there were several waiting). She also gave us a helpful summary of how to find the proper platform for your incoming train and things to beware of in the public station. The other piece that stood out was just the correct amount of activities per day to allow for some downtime and for some ad hoc adventures as well.

27 June 2025
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Reply from Ciao Italy Tours

Thank you so much for sharing your experience!

Rated 5 out of 5 stars

Details

Every single detail when creating a private experience, tours, transfers, train accommodations are seamless. Never any problems

23 July 2025
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Reply from Ciao Italy Tours

Thank you so much for your feedback, it is much appreciated!

Rated 5 out of 5 stars

Great Experience

I own a travel agency and had a great experience with Ciao Italy. They built a wonderful itinerary for my clients and they provided excellent service.

18 July 2025
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Reply from Ciao Italy Tours

Thank you so much for your feedback!

Rated 5 out of 5 stars

We loved our tour!!!

We loved that the hotels were top notch. All the tours were as scheduled and exceeded expectations. The drivers showed up on time and were very knowledgeable and hospitable. We really liked our driver Americo. He was wonderful. We will probably use you company in the future!

15 June 2025
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Reply from Ciao Italy Tours

Thank you so much for your feedback, much appreciated!

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