Ciao Italy Tours Reviews 

361
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and location of the hotels, often highlighting their proximity to main attractions, dining, and shopping. The service, including transfers and special events, is frequently described as seamless, prompt, and stress-reducing, making travelers feel like royalty. Reviewers also commend the staff and tour guides for their organization, patience, knowledge, and engaging approach, which significantly enhanced their holiday experiences. However, some people were dissatisfied with certain tour guides, mentioning a lack of detailed information or guidance at sites, and occasional disappointment with the quality of some experiences like winery visits.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising the drivers and guides for their professionalism,... See more

Service

Customers had positive experiences with service, praising the seamless coordination and attention to detail... See more

Holidays

Reviewers mention positive feedback about holidays, with many describing their trips as amazing, memorable,... See more

Location

Clients share positive opinions on location, with many reviewers highlighting the exceptional selection of... See more

Quality

Reviewers highlight positive aspects of quality, noting that the company does everything well. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

#1 The quality and location of the hotels #2 The ease of the transfers-prompt, courteous guides and drivers. Except for our last pickup for the airport. Driver arrived 35 minutes late, no call,... See more

Company replied

Rated 5 out of 5 stars

One of the biggest helps provided was the transition escorts that would meet you at the airport, hotel, or train station and navigate you to your destination. This reduced stress. Made us feel like... See more

Company replied

Rated 5 out of 5 stars

Our Italy trip was an amazing experience. Ciao Italy tours when above and beyond in making this trip a memorable and fun time. From the hotels which were perfectly situated to main attractions and di... See more

Company replied

Rated 5 out of 5 stars

The program was well thought out and set up/timed perfectly to match our pre-cruise schedule. Sindi was great to work with in the USA, providing excellent support and she quickly responded to emails... See more

Company replied


Company details

  1. Tour operator
  2. Travel agent

Written by the company

Ciao Italy Tours is the only stop you need to make when planning a trip to Italy. As your Italian help desk in the USA, we have everything you need to put together your ideal Italy travel itinerary. From private tours to fully-escorted trips through the country, cooking classes to wine tastings, we will work directly with you or your travel agent to make sure that your journey to the Bel Paese is a dream come true.


Contact info

4.8

Excellent

TrustScore 5 out of 5

361 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(361)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Magical Italy!

Loved the efficiency of the taxi service, that was part of our tour. The drivers were on time and very professional! Having greeters when we arrived into the different cities on our tours was such a nice addition to our experience. It allowed us to relax and know we were in good hands and didn’t have to worry about getting around on our own.
The golf cart tour with Sam in Florence was so much fun and interesting. We also really enjoyed our tour guides Rosella, Max, and David in Rome!
We really enjoyed the hotels in all the cities we were booked. They were located in great areas, central to interesting sites!

I would definitely book another tour with Ciao tours !

14 May 2025
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Reply from Ciao Italy Tours

Thank you so much for your feedback!

Rated 5 out of 5 stars

My clients absolutely love everything…

My clients absolutely love everything about the tours that you have helped me to arrange for them. I would never look anywhere else for Italy except Ciao.

16 May 2025
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Reply from Ciao Italy Tours

Thank you so much!

Rated 5 out of 5 stars

Level of Personal Attention -- A+++

Ciao Italy built a very personalize agenda focused on items that we wanted to experience while in Rome and the Amalfi Coast. Kudo's to their car service employees, all were respectful (showed up early and walked us to our final location). Our cooking class, our wine tasting, our tours were completed by top notch professionals. I highly recommend their services.

1 April 2025
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Reply from Ciao Italy Tours

Thank you so much, we appreciate your feedback!

Rated 5 out of 5 stars

Everything was perfect

Trip to Venice, Florence, Cinque Terre and Rome:

All the hotels were central to sites and had wonderful breakfasts. Transfers were seamless, on time and with pleasant staff. Tours were top notch

12 May 2025
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Reply from Ciao Italy Tours

Thank you so much for taking the time to write a review!

Rated 5 out of 5 stars

every step of the trip was perfect

every step of the trip was perfect. The cars and travel arrangements really helped me stay on time and safe. The drivers were wonderful and extremely helpful. The cars were clean and comfortable. Divers were waiting for me at every stop.

14 May 2025
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Reply from Ciao Italy Tours

Thank you so much for taking the time to write a review!

Rated 5 out of 5 stars

Great Experience

All of our guides and assistants were reliable, courteous and helpful. Most guides provided interesting tidbits and back stories on our tours. We found it assuring to have assistance navigating from one activity to the next. Additionally, the office staff was readily available and able to make new arrangements for us when we got off our train at the wrong station.

14 May 2025
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Reply from Ciao Italy Tours

Thank you so much for taking the time to write a review!

Rated 5 out of 5 stars

Excellent attention to detail

Excellent attention to detail! Sindi & Renee are exceptional to work with!

14 May 2025
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Reply from Ciao Italy Tours

Thank you so much for taking the time to write a review!

Rated 5 out of 5 stars

Hands down best experience

We had an amazing experience with Ciao Italy Tours. This was our first time in Italy so you never know what to expect. Every experience was spot on. We never had to wait or wonder if we were in the correct place. All of the guides we met were so friendly, warm, inviting and knowledgeable. When our flights were delayed and we ended up missing connections they were quick to reach out to make sure they had all updated info for our arrival. They were amazing and went above and beyond to make sure we had the trip of a lifetime!

2 May 2025
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Reply from Ciao Italy Tours

Thank you so much for taking the time to write a review!

Rated 5 out of 5 stars

Best Italian DMC

I have worked with Fabiana on a few trips; she goes far above and beyond with her attention to trip details. She responds quickly, even when she is dealing with a personal emergency. Tina, their manager, is also on top of all things. I highly recommend Cio Italy Tours. You will be happy you chose them.

14 May 2025
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Reply from Ciao Italy Tours

Thank you so much for taking the time to write a review!

Rated 5 out of 5 stars

Amazing family vacation!

I have been working with Ciao Italy Tours for a while now and always have a great experience. Stefania was such a wonderful help with my family of 34 traveling to 3 different areas of Italy. Her attention to the details needed in organizing this perfect and amazing family vacation was so greatly appreciated! Thank you!

11 April 2025
Unprompted review
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Reply from Ciao Italy Tours

Thank you so much for taking the time to write a review!

Rated 5 out of 5 stars

Our Trip to Rome Florence and Assisi

We would highly recommend Ciao Italy in planning your trip to Italy! This was our first trip to Italy from the USA and my husband’s first trip to Europe. Our driver was there to meet us at the airport upon arrival pointing out different sites along the way to our hotel. Trains and schedules were easy to follow. Our tours and guides were fantastic! Each guide was a native to the area we visited and gave us the experience of living like a local. And each tour provided us with a taste of the different sections of Rome. And all guides were experts in what they were showing us. Highlights include Vatican Museums and all the significant pieces of art. By explaining the Sistine Chapel before we went in we could experience it with the silence and respect one should do when entering this Chapel. Our guide to the Uffizi in Florence was a native to Florence and an art history major and her expertise and knowledge of the various paintings and rooms brought those pictures to life. The guides navigated us through all the construction for the jubilee and still were able to show us all the Piazzas and Fountains. The cooking class was phenomenal and gave us hands on experience of shopping in the market for our ingredients as well as making the food. He even treated us to breakfast as we walked to the cooking studio! We can’t wait to return to Italy and will definitely be using Ciao Italy to plan our next visit!!!🇮🇹❤️😃

10 November 2024
Unprompted review
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Reply from Ciao Italy Tours

Thank you so much for taking the time to write a review!

Rated 5 out of 5 stars

Italy dream trip

My husband and I had the most amazing trip to Italy with the help of Ciao Italy Tours. We spent 3 weeks in Rome, Venice, Tuscany and the Amalfi Coast. Every hotel, tour and transportation was 100% exceptional and stress free. Could not have been more perfect!

8 October 2024
Unprompted review
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Reply from Ciao Italy Tours

Thank you!

Rated 5 out of 5 stars

Trust Ciao

We were extremely happy with with our tour of Italy arranged through Ciao Italy. All of the hotels were in wonderful locations with beautiful breakfasts. The included transfers were always on time, clean and exactly where they said they'd be.
Porter service, where planned, was very helpful. Train tickets and schedules were easy to follow and the reserved seats were in an excellent class of service.
I found them very easy to work with.

2 October 2024
Unprompted review
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Reply from Ciao Italy Tours

Thank you very much!

Rated 5 out of 5 stars

Amazing Trip to Italy

Our trip to Italy was absolutely incredible and we are extremely grateful for Robyn Crist and Ciao Italy tours for making this the perfect trip for our 30 Th anniversary! Everything from the hotels,tours and recommendations were spot on. We will be calling to book with them again next time! Thank you, Holly and Bobby Wright

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Our trip to Italy with Ciao Italy was…

Our trip to Italy with Ciao Italy was absolutely fantastic. The accommodations were top-notch, featuring charming hotels that perfectly captured the essence of each city. Transfers were seamless; we never had to worry about logistics, as everything was handled efficiently. Each tour was well-organized, offering a perfect blend of history and local culture that made the experience truly immersive. The guides were knowledgeable and engaging, providing insights that brought the destinations to life. Ciao Italy’s attention to detail ensured that we could relax and enjoy our trip without any stress. I highly recommend them for anyone looking to explore Italy in comfort and style!
Thank you to our travel agent Aisha for setting this up with Ciao.

13 October 2024
Unprompted review
Rated 5 out of 5 stars

Ciao Italy is the Best

Ciao Italy is my go to for my clients and my own personal travel. Stefania goes over and beyond for me. We just returned from the Amalfi Coast and it was perfect. Our drivers and guides were excellent.
Thank you Stefania for all of your hard work for me and my clients.

7 October 2024
Unprompted review

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