Ciao Italy Tours Reviews 

361
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and location of the hotels, often highlighting their proximity to main attractions, dining, and shopping. The service, including transfers and special events, is frequently described as seamless, prompt, and stress-reducing, making travelers feel like royalty. Reviewers also commend the staff and tour guides for their organization, patience, knowledge, and engaging approach, which significantly enhanced their holiday experiences. However, some people were dissatisfied with certain tour guides, mentioning a lack of detailed information or guidance at sites, and occasional disappointment with the quality of some experiences like winery visits.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising the drivers and guides for their professionalism,... See more

Service

Customers had positive experiences with service, praising the seamless coordination and attention to detail... See more

Holidays

Reviewers mention positive feedback about holidays, with many describing their trips as amazing, memorable,... See more

Location

Clients share positive opinions on location, with many reviewers highlighting the exceptional selection of... See more

Quality

Reviewers highlight positive aspects of quality, noting that the company does everything well. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

#1 The quality and location of the hotels #2 The ease of the transfers-prompt, courteous guides and drivers. Except for our last pickup for the airport. Driver arrived 35 minutes late, no call,... See more

Company replied

Rated 5 out of 5 stars

One of the biggest helps provided was the transition escorts that would meet you at the airport, hotel, or train station and navigate you to your destination. This reduced stress. Made us feel like... See more

Company replied

Rated 5 out of 5 stars

Our Italy trip was an amazing experience. Ciao Italy tours when above and beyond in making this trip a memorable and fun time. From the hotels which were perfectly situated to main attractions and di... See more

Company replied

Rated 5 out of 5 stars

The program was well thought out and set up/timed perfectly to match our pre-cruise schedule. Sindi was great to work with in the USA, providing excellent support and she quickly responded to emails... See more

Company replied


Company details

  1. Tour operator
  2. Travel agent

Written by the company

Ciao Italy Tours is the only stop you need to make when planning a trip to Italy. As your Italian help desk in the USA, we have everything you need to put together your ideal Italy travel itinerary. From private tours to fully-escorted trips through the country, cooking classes to wine tastings, we will work directly with you or your travel agent to make sure that your journey to the Bel Paese is a dream come true.


Contact info

4.8

Excellent

TrustScore 5 out of 5

361 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(361)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stress free trip that hit the mark

One of the biggest helps provided was the transition escorts that would meet you at the airport, hotel, or train station and navigate you to your destination. This reduced stress. Made us feel like royalty actually. The person that guided us from our hotel in Venice to the train station made sure we got on the correct water taxi (there were several waiting). She also gave us a helpful summary of how to find the proper platform for your incoming train and things to beware of in the public station. The other piece that stood out was just the correct amount of activities per day to allow for some downtime and for some ad hoc adventures as well.

27 June 2025
Ciao Italy Tours logo

Reply from Ciao Italy Tours

Thank you so much for sharing your experience!

Rated 5 out of 5 stars

Details

Every single detail when creating a private experience, tours, transfers, train accommodations are seamless. Never any problems

23 July 2025
Ciao Italy Tours logo

Reply from Ciao Italy Tours

Thank you so much for your feedback, it is much appreciated!

Rated 5 out of 5 stars

Great Experience

I own a travel agency and had a great experience with Ciao Italy. They built a wonderful itinerary for my clients and they provided excellent service.

18 July 2025
Ciao Italy Tours logo

Reply from Ciao Italy Tours

Thank you so much for your feedback!

Rated 5 out of 5 stars

We loved our tour!!!

We loved that the hotels were top notch. All the tours were as scheduled and exceeded expectations. The drivers showed up on time and were very knowledgeable and hospitable. We really liked our driver Americo. He was wonderful. We will probably use you company in the future!

15 June 2025
Ciao Italy Tours logo

Reply from Ciao Italy Tours

Thank you so much for your feedback, much appreciated!

Rated 5 out of 5 stars

Top-notch service!

Responsiveness, thoroughness and quality of vendors they selected for us.

7 July 2025
Ciao Italy Tours logo

Reply from Ciao Italy Tours

Thank you so much for your feddback, it is much appreciated.

Rated 5 out of 5 stars

Ciao Italy is my go to for Italy vacations

Ciao Italy is my go to for Italy vacations. Flavia is wonderful to work with. The hotels, transfers and tours she recommends are always top notch. She always responds quickly to me emails and very rarely is there an issue during travel.

23 June 2025
Ciao Italy Tours logo

Reply from Ciao Italy Tours

Thank you so much, your feedback is appreciated!

Rated 5 out of 5 stars

I’ve used Ciao Italy more than once, always a great experience

I’ve used Ciao Italy more than once, they have always been great to work with. great communication, top notch tours with great guides and creative topics, food tours, museum tours, even a twilight golf cart tour of Rome.

19 June 2025
Ciao Italy Tours logo

Reply from Ciao Italy Tours

Thank you so much, your feedback is appreciated!

Rated 5 out of 5 stars

Ciao Italy Tours is a true asset for Travel Agents

Ciao Italy Tours has been creating incredible FIT itineraries for my clients for years! They are my go-to choice for Italy. My clients have consistently returned from their trips with glowing feedback, raving about the guides, the carefully curated experiences, and the seamless logistics. Ciao can adapt itineraries to my client's interests and budget to help me find the perfect fit for all of my travelers.

11 June 2025
Ciao Italy Tours logo

Reply from Ciao Italy Tours

Thank you so much we look forward to working with you again soon!

Rated 5 out of 5 stars

Italy - via Ciao Italy Tours

I recently completed a 16 day tour of Italy using Ciao Italy Tours. The tour had us visiting Venice, Florence, Cinque Terre, Assisi, Rome and finally Sorrento. Ciao Italy assisted me with the details to make this trip happen. They provided trains and drivers when needed to get us from place to place. They also were very flexible in providing excursions in each area, so that we could see all of the things that were of interest to us. I would recommend them highly to anyone that is interested in getting away from the typical Italian tours and want to create their own personal tour.

11 June 2025
Ciao Italy Tours logo

Reply from Ciao Italy Tours

Thank you so much, your feedback is appreciated!

Rated 5 out of 5 stars

Thinking of a trip to Italy? Ciao Italy is your team!

We cannot thank you enough for your TLC provided to Joe and me. From the very beginning of us dreaming of a vacation of a lifetime trip to Italy; Fabiana and her team were there all along! The team was resourceful, listened to exactly what we wanted and delivered.

Communication is so important when traveling abroad; contacts and support are with you the entire trip. When we had some minor mishaps (oversleeping/jet lag!), all we had to do was contact them and the response time was immediate.

Everything went so smoothly…we didn’t have to worry about anything.
We recommend this group for anyone
Ciao! Grazie Mills!🎉🇮🇹🤩

16 May 2025
Unprompted review
Ciao Italy Tours logo

Reply from Ciao Italy Tours

Thank you so much, your feedback is appreciated!

Rated 5 out of 5 stars

This was a trip to celebrate our 50th…

This was a trip to celebrate our 50th anniversary. It was a trip of a lifetime! Thanks to Ciao Italy Tours.
The Continental hotel is the only place for us. The staff is wonderful, rooms are cleaned every day. But, the view is spectacular!! Our tours Capri, Amalfi Coast and Pompeii were very enjoyable and informative. Our tour guides were excellent. But, a special shout out to our private Capri guide Antonino. Made this tour so special. He showed us all that Anacapri and Capri had to offer. Mille Grazie

23 May 2025
Ciao Italy Tours logo

Reply from Ciao Italy Tours

Thank you so much, we are happy you enjoyed your anniversary trip!

Rated 5 out of 5 stars

Flavia did an amazing job helping me…

Flavia did an amazing job helping me book a two week vacation for my clients. She was very knowledgeable and quick to respond to emails. Flavia helped me customize tours for my clients specific interests. My clients had an amazing time in Italy!

14 May 2025
Ciao Italy Tours logo

Reply from Ciao Italy Tours

Thank you so much for sharing your experience!

Rated 5 out of 5 stars

Excellent service and customer service!

I can’t say enough good things about your company, its drivers and tour guides. They made our trip extra special without any worries. Drivers and tour guides were always on time and very knowledgeable. Would definitely use your company again !

14 May 2025
Ciao Italy Tours logo

Reply from Ciao Italy Tours

Thank you so much!

Rated 5 out of 5 stars

Italy 2025

Venice, Italy - hotel was wonderful. Great location and centrally located to make walking easy. Tours were wonderful as well - both guides were excellent. Gondola rides are very overrated but you have to experience it at least once. We had an extra day so the gentleman that met us suggested we go to Murano to see the glass making - so glad we did. We also went to Burano and LOVED everything about it. Next was Florence. We were disappointed that we did not have transportation to hotel from train station. We ended up walking about an hour pulling heavy luggage otherwise we would have had to wait an hour or more for a taxi. Next time get people transportation. Our private wine tasting was not worth our time - our hostess was more interested in helping 3 gentlemen that came in for a large order of bottles of wine. Especially since we spent the entire next day at 3 wineries. The 3 wineries were very nice. Florence was not my favorite but was nice to visit. Hotel was nice but the people that worked there were not very friendly. Then Rome - which was wonderful. We started at the Vatican and Sistine Chapel - wonderful tour - guide was excellent. Then we had a golf cart tour which was fabulous - the guide was amazing!!! We visited Pisa which I enjoyed. Then we toured the Coliseum which was wonderful. That was the morning the Pope passed away. That tour guide was also wonderful. We then headed to Positano - my most favorite of the entire trip! EXCELLENT hotel and location!!!! Loved that we had an entire day to ourselves to walk around Positano. Our hotel was magnificent!!! Then headed to Sorrento with a stop at Pompeii. 2 hours was more than enough time there but glad we stopped. Onto Sorrento - can you say 5 STARS hotel!!! Our rooms were out of a dream! Actually both Positano and Sorrento hotels were marvelous!!! Right on the Mediterranean Sea - fabulous! I slept with my door overlooking the sea open every night!!! Sorrento was my second favorite place. We had a cooking class - which wasn’t as much cooking as I would have liked but the owner Charlie was wonderful. His winery was worth 6 bottles being shipped back to the states. Loved all the shopping and proximity to everything. Then onto Capri - enjoyed the day visiting The Blue Grotto and shopping all day. Overall, what I loved the most was that we were not jammed all day with multiple tours. We had about one a day and some days with none so we were able to see the sights but also have our own time to do what we wanted. The trip was a trip of a life time and I enjoyed everything about it. Thank you!!!!

11 April 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look