Ciao Italy Tours Reviews 

360
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism, making interactions pleasant and productive. The service provided is frequently described as excellent, with many people appreciating the seamless transfers, well-planned itineraries, and overall ease of their travel experience. Reviewers highlight the exceptional quality and location of hotels, often situated conveniently near main attractions, and express great satisfaction with their holiday arrangements. However, some people mentioned that certain tour guides were disappointing, providing little information or background at sites, which left them feeling merely transported rather than guided.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the exceptional planning and... See more

Holidays

Reviewers mention positive feedback about holidays, with many describing their trips as amazing,... See more

Location

Customers consistently note positive experiences with location, particularly praising the selection of... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were readily available... See more

Reviews shaping this summary

Rated 5 out of 5 stars

#1 The quality and location of the hotels #2 The ease of the transfers-prompt, courteous guides and drivers. Except for our last pickup for the airport. Driver arrived 35 minutes late, no call,... See more

Company replied

Rated 5 out of 5 stars

One of the biggest helps provided was the transition escorts that would meet you at the airport, hotel, or train station and navigate you to your destination. This reduced stress. Made us feel like... See more

Company replied

Rated 5 out of 5 stars

Our Italy trip was an amazing experience. Ciao Italy tours when above and beyond in making this trip a memorable and fun time. From the hotels which were perfectly situated to main attractions and di... See more

Company replied

Rated 5 out of 5 stars

The program was well thought out and set up/timed perfectly to match our pre-cruise schedule. Sindi was great to work with in the USA, providing excellent support and she quickly responded to emails... See more

Company replied


Company details

  1. Tour operator
  2. Travel agent

Written by the company

Ciao Italy Tours is the only stop you need to make when planning a trip to Italy. As your Italian help desk in the USA, we have everything you need to put together your ideal Italy travel itinerary. From private tours to fully-escorted trips through the country, cooking classes to wine tastings, we will work directly with you or your travel agent to make sure that your journey to the Bel Paese is a dream come true.


Contact info

4.8

Excellent

TrustScore 5 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(360)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Multi-Gen Experience

I just had a family of 3 (teen son, mother and grandmother), and they were thrilled with the trip that Ciao Italy customized for them. They included a Ferrari experience that the son loved. Many thanks to Ciao Italy for helping me dazzle my clients.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Incredible experience for a custom tour

I am a travel agent and work with many companies. I can honestly say that the reaction of my clients after they returned from their custom tour of Venice, Florence and Rome was incredible. They said the service was perfect from beginning to end. I will definitely use them again

8 June 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful trip to Italia

Everything was set up perfectly., Tour Guides, Drivers, Hotels, Train Tickets, and more. Any problems I had were my fault and were resolved immediately. Stephania was just wonderful in this respect.
This was a once-in-a-lifetime trip and it couldn't have gone any better.

4 May 2024
Unprompted review
Rated 5 out of 5 stars

Ciao Italy is an amazing tour company

Ciao Italy is an amazing tour company. Flavia, our main contact, put together an amazing job of attending to every last detail. Every aspect of the experience was first class, including hotels, drivers, local guides, etc. we definitely plan on using ciao Italy again for future travel.

10 May 2024
Unprompted review
Rated 5 out of 5 stars

So easy to work with

Ciao Italy was so easy to work with! Claudia responded very quickly to every inquiry and took care of every detail. Our group was always changing their minds and Ciao Italy was very flexible. Highly recommended!

24 April 2024
Unprompted review
Rated 5 out of 5 stars

Best of all

We used a number of different organizations during our trip, this was by far the best of all of them. On time, efficient, great people who work for them. Highly recommend.

11 May 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous Trip to Sicily

Ciao Italy did a fabulous job arranging our last minute trip to Sicily. The accommodations, tour guides and drivers that Ciao Italy arranged were amazing! The Hotel Boras was beautiful and the staff were so friendly and helpful. Our tour guide Marina was a wealth of knowledge and just so sweet! And our drivers were friendly, efficient and safe. I have to compliment our driver, Cenzo for not only getting us to my grandfathers village safely, but helping us locate our family there! That is something we never thought would happen. Ciao Italy soiled us and I can’t imagine planning a trip to Italy without using them again!

25 February 2024
Unprompted review
Rated 5 out of 5 stars

Unforgetable Holiday

Ciao Italy crafted an unforgettable journey for my clients trip to Rome, Florence and Sorrento.
Flavia provided a comprehensive and well-executed Roman holiday with a touch of the Amalfi Coast's magic. Her expertise and local knowledge ensured a smooth and enriching experience. Highly recommended for those seeking a taste of Italy's historical and scenic treasures.

1 April 2024
Unprompted review
Rated 5 out of 5 stars

First time in Italy

My clients loved the Itinerary that Ciao Italy put together with us for Venice, Florence and Rome. The transfer companies and the tour companies were top notch and professional. My clients were very comfortable and happy with everything. This was their first time in Italy and because of Flavia's planning and the companies that Ciao Italy works with, every part of the trip was fabulous. Having someone at the airport and the hotel and the train station, waiting to help them to their next destination, was perfect and I don't think they will travel any other way again.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

Sinda at Ciao Italy is Simply Amazing!

Sinda from Ciao Italy Tours did an amazing job with my clients who went on a three city Italian whirlwind in six days -- Florence, Rome, Venice. In addition to the fact that it was very last minute -- less than 8 days lead time. Hotels, trains and tours in each city, Golf cart tour in Florence along with cooking class. Clients had a superb experience!

10 March 2024
Unprompted review
Rated 5 out of 5 stars

Taking Mom to Nonno's birthplace

We had a private tour of Sicily including a day in Nonno's village. Ciao Italy arranged a remarkable trip customized to our preferences. The guides, drivers, and excursions were great. The hotel was beautiful and the people could not have been nicer or more accommodating. This trip exceeded all of my expectations.

24 February 2024
Unprompted review
Rated 5 out of 5 stars

We had an amazing trip to Italy

We had an amazing trip to Italy! The trip was perfectly laid out for us. We had great experiences with all of our car transfers and can not say enough positive thingsabout the hotels that were booked for us. The only issue we had was a tour guide not showing up in Florence but otherwise it was flawless. Thank you Ciao Italy for an amazing experience, we look forward to booking our next trip!!

13 October 2023
Unprompted review
Rated 5 out of 5 stars

Trip of a life time.

Our trip was beyond our expectations, every hotel you chose for us was amazing, from the service to the magnificent views. We visited Rome, Taormina Sicily and Positano every transfers from the airports to hotel and back again were professional and timely.
I look forward to booking my next vacation with Cia Italy and I have recommended your services to many of my friends that are thinking of going to Italy.

29 September 2023
Unprompted review
Rated 5 out of 5 stars

Trip was fantastic

Trip was fantastic. Hotels were top shelf and tours were great. Transfer arrangements were excellent, on time and courteous drivers. Ciao Italy did a great job in setting up the whole experience. Thanks to Donna in their office.

7 October 2023
Unprompted review
Rated 5 out of 5 stars

Trip of a Lifetime

I worked with Fabiana at Ciao Italy Tours on 3 very detailed bespoke Italian itineraries this summer. My clients were thrilled with the guides, transfers, excursions, etc. Some of the adjectives they used were: amazing, incredible,
professional....as well as "it was a trip of a lifetime !
Thanks to the team at Ciao for making me look so good everytime!!
Ann C. of Travel Experts

26 September 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look