Ciconia Recovery London Reviews 

68
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Since my 1st meeting with circonia 5yrs ago My life has never been better. Dr Khaled I can't thank enough, my life was hard work every day, now I look forward to waking up,I wish I went sooner.... See more

Rated 5 out of 5 stars

All I can say is, there is no other Dr that I would have rather seen than Dr Helmy, the whole experience and every member of staff made the whole appointment here absolutely perfect. I would highly... See more

Company replied

Rated 5 out of 5 stars

Fantastic Friendly and Professional people. Honest andTrustworthy. They really went the extra mile to help me out which goes to show they really do care. Excellent communication and fast efficient se... See more

Company replied

Rated 5 out of 5 stars

I had my doubts about Ciconia due to a combination of some administrative issues and a breakdown in communication. They have however listened to my concerns and issues and reacted positively. I now h... See more

Company replied

Company details

  1. Mental Health Clinic
  2. Addiction Rehabilitation Centre
  3. Alcoholism treatment programme
  4. Mental Health Services
  5. Psychiatrist
  6. Psychotherapist

Written by the company

Ciconia Recovery London (CRL) is a private outpatient clinic treating mental health disorders and addiction; we aim to serve the needs of our clients who are looking for discretion, professionalism and ultimately success when they have decided to address their concerns. We are a professional team of committed doctors (psychiatrists), therapists and healthcare professionals with over 20 years of experience working within the mental health field. At Ciconia Recovery London, we do not believe in a one size fits all treatment. Our experienced doctors understand the complex nature of dependency and the importance of mental wellbeing. Over the years, we have successfully treated many individuals from varying backgrounds and cultures.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

68 reviews

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4.6

All reviews

(68)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

neglectance

A prescription of an emergency medication was not issued after an emergency consultation. The patient condition got worse, and when contact, the doctor is on leave and the PA are not reachable. In general, poor patient care, neglectance and irresponsibility.

23 January 2024
Unprompted review
Ciconia Recovery London logo

Reply from Ciconia Recovery London

We're truly saddened to hear about your recent experiences with our service. At our core, we are committed to ensuring every client feels valued and satisfied with the care they receive. Please know that your feedback is crucial to us, and we're dedicated to addressing any concerns our clients might have. It's our priority to rectify any issues swiftly, ensuring your complete satisfaction.

We're eager to explain our operational procedures to you. Rest assured, access to our on-call physician is always available, should your designated physician be unavailable. We are committed to providing uninterrupted medical care, even if your designated physician is on annual leave.

Would you be so kind as to contact our clinic at your earliest convenience? We are here to listen, understand, and resolve any issues to your satisfaction. Your concerns are our top priority, and we pledge to address them thoroughly.

CRL Team

Rated 5 out of 5 stars

Unmatched service

I went to Ciconia Recovery in mid-2023 to discuss the possibility of me having ADHD, after many friends with a diagnosis mentioned to me that I show strong signs of having it.

I got diagnosed but, due to some issues out of anyone's control (liver issues caused by a viral infection), I couldn't be prescribed anything until about 4 weeks ago.

Because of that, I ended up not contacting the clinic for around 6 months.

However, when I got the all clear from the doctors to start my prescription of Elvanse, and when I sent an email to Ciconia Recovery after 6 months, I was shocked to see I hadn't been forgotten about.

Albina, Sam, Dr Di Fabio and Mr Zeiyad were all absolutely amazing and were ridiculously helpful every step of the way.

I honestly can't recommend this clinic enough!!!

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Dr. Khalid and Albina

I have had the pleasure of dealing with Dr. Khalid, and Albina in the office, and I highly recommend both of them. If I had to rate them they’d get 100%. Dr. Khalid is very thorough and thoughtful. He knows exactly how to asses a situation per client, and his execution is top notch. You won’t ever feel like you have no say in your care. He is an expert in his field.
Albina, is both lovely and a consummate professional. She will not only answer you fast, but is equally as empathetic as the doctor and strives to make sure one is treated kindly and she helps get the results you need. She’s a gem. Again, if you get her help, be very grateful.

5 January 2024
Unprompted review
Rated 5 out of 5 stars

The Ciconia team has been really caring…

The Ciconia team has been really caring and listened to my concerns. Never once I felt they were after money
I recommend dr Khaled to anyone looking for treatment for adhd. I’m really grateful to him . I genuinely felt he cared for me .
A lot of clinics seemed to only worry about money
He’s prices are very competitive too
I recommend dr Khaled 100%. 10/10
Thanks for the reception team too

16 July 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Friendly and Professional…

Fantastic Friendly and Professional people. Honest andTrustworthy. They really went the extra mile to help me out which goes to show they really do care. Excellent communication and fast efficient service. I rarely leave reviews but have no problem putting my name towards recommending them to anyone who was as lost and scared as I was. You are in great hands

15 November 2023
Unprompted review
Ciconia Recovery London logo

Reply from Ciconia Recovery London


Thank you so much for your kind words! We greatly appreciate your feedback and are thrilled to hear about your positive experience with our team. We're here to help and support you every step of the way.
Thank you once again.
CRL Team

Rated 5 out of 5 stars

The team were incredibly friendly and…

The team were incredibly friendly and professional throughout the entire process, particuarly Dr Helmy who is evidently a specialist and very knowledgable in his field.

23 August 2023
Unprompted review
Ciconia Recovery London logo

Reply from Ciconia Recovery London

Thank you for taking the time to share your positive feedback with us. We're thrilled to hear about your experience. We'll be sure to pass on your kind words to him.

Your trust and satisfaction are our top priorities.

Warm regards,
CRL Team

Rated 5 out of 5 stars

Neurodiverse assessment

The team have been incredibly helpful and supportive throughout the process so far, answering every question with clarity and assurance. Would absolutely recommend Ciconia Recovery!!

16 June 2023
Unprompted review
Ciconia Recovery London logo

Reply from Ciconia Recovery London

Thank you so much for taking the time to share your positive experience with our team at Ciconia Recovery! We are thrilled to hear that our staff was helpful, supportive, and provided clear and reassuring answers to all of your questions during your neurodiverse assessment process.

At Ciconia Recovery, we strive to create an environment where our clients feel heard, understood, and supported every step of the way. We believe in the importance of delivering excellent service and ensuring that our clients receive the care and attention they deserve.

Your recommendation means a lot to us. We are grateful for your trust and confidence in our services. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We are here to support you on your journey towards recovery and well-being.

CRL Team

Rated 5 out of 5 stars

Fabulous team for ADHD

I used Ciconia for diagnosis of ADHD and titration of medication. The team are lovely. Sam is friendly and efficient and Alvina has the patience of a saint. Dr Helmy is amazing and supported by the very kind Dr Mona. I recommend them highly

14 July 2022
Unprompted review
Ciconia Recovery London logo

Reply from Ciconia Recovery London

Dear Toni,

Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you found our service effective and efficient.

Sam, Albina, Dr. Helmy, and Dr. Mona are indeed integral parts of our team, and your words of appreciation mean a lot to us. Each of them strives to provide the best possible care to our clients and it's heartening to see their efforts acknowledged.

We understand the unique challenges of diagnosing and treating ADHD, and our goal is always to provide a supportive and understanding environment. We're so glad that you felt this during your time with us.

Your high recommendation is the greatest compliment we could receive. We look forward to continuing to support you and others in their journeys. If there's anything else we can assist you with, please do not hesitate to reach out.

Best wishes,
CRL Team

Rated 5 out of 5 stars

Excellent Service

Short waiting time. Option of face to face or video consultation. Easy to access and clean and comfortable modern clinic in central London Professional and polite specialists who are very knowledgeable in their fields. Dr Di Fabio was excellent.

24 March 2023
Unprompted review
Rated 5 out of 5 stars

I can't say enough good things about my…

I can't say enough good things about my experience.
From the lovely efficient Albina to Dr Helmy, all were empathetic, thorough, organised and above all, listened to me.
Very professional but also easy to talk to.
Thank you all.

30 November 2022
Unprompted review
Rated 5 out of 5 stars

5 stars isn't enough

I can't express how fantastic this service is.

I was referred to Ciconia for ADHD Medication.
Before I even entered the clinic, Sam went above and beyond to make the process as stress free for me as possible. This was continued when I arrived for my appointment, terrified, and was immediately comforted and supported by every single staff member there.

Dr Khaled is just delightful. He made a real effort to gain my trust, rather than expecting it as a default. He is sensitive, respectful and supportive while also clearly knowledgeable and skilled. In my first appointment, I cried from relief because of Dr K's words. He validated, comforted and reassured me, with truly expert care.

There is such a stark contrast between Ciconia's care and any medical care I have received before. I have been with them for just less than a year and not once has there been even a slight lull in standards.

Dr K always listens to me ramble and never hurries me (even though I almost definitely overshoot the appointment slot every time). The girls downstairs always stop for a catch up, they remember and ask about things in my life that even I've forgotten about. Everyone there makes you feel cared for, you specifically. You're not just the next name on the list.

I will recommend Ciconia, furiously, to anyone who'll listen and I will forever be grateful that I found this safe space.

4 October 2022
Unprompted review
Rated 5 out of 5 stars

Diagnosis

Sam, Office Manager was fantastic on first contact. Paperwork and tests for Adhd sent to my email. Upon completion an appointment with Specialist. He was amazing and relaxed. After chats via video call, I received my diagnosis. Yolanda was amazing chasing me to see a Cardiologist and keeping my moral up. I will be using this fantastic service again as it was next to none. If anyone needs diagnosis I highly recommend. This is a company I would be proud to work at if I lived nearer. Keep up the great work

29 May 2022
Unprompted review
Ciconia Recovery London logo

Reply from Ciconia Recovery London

Thank you, Linda.
It's always a pleasure!
:)

Rated 5 out of 5 stars

Highly recommended!

I cannot recommend this clinic highly enough for ADHD diagnosis, I really feel like they took the time to help us, they were super friendly, approachable but also very professional. They are also much cheaper then other ADHD clinics!

3 February 2022
Unprompted review
Ciconia Recovery London logo

Reply from Ciconia Recovery London

Dear Susan,
Thanks for your kind words.
It’s always a pleasure!
:)

Rated 5 out of 5 stars

We used circonia clinic for my daughter…

We used circonia clinic for my daughter in laws adhd diagnosis,the team were professional,kind, supportive and thorough. The extra advice and information we got was an added bonus.great service and would highly recommend.

26 January 2022
Unprompted review
Ciconia Recovery London logo

Reply from Ciconia Recovery London

Thanks for your kind words.
It’s always a pleasure!
:)

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