cinch Reviews 61,587

He was rapid on the day and the team have looked after me throughout it

I have puchased three cars now from Cinch. The process has always been easy and seamless.
The last car had a couple of issues. Cinch (Fiona and Martin) have responsive, professional and gone beyond to help resolve the issue. Good old fashioned service!

I've recently bought a car and had it delivered to the Derby branch for collection. The whole process was really smooth and every team member from Cinch I interacted with was amazing.
When I picked up my car from Derby I was greeted by Ian N who was incredible. He was extremely knowledgeable, kind and generously took the time to sit with me and explain all the features of the car before I left.

Cinch is the only company I would buy a car from
There are many companies
But only 1 cinch

Excellent service! Definitely recommend.

The website, selecting, ordering, and finance went fine. On the day of collection, we were allowed to look around the car, while the sales person had the keys. The car looked fine turned off. Cinch apparently did a service only the week before collection, a MOT last month and there are advertisements all over the Cinch website about checks before sales, including tyres, just not cosmetic.
We drive off, two warning lights appear on the drive home. One for drive train malfunction, one for tyre pressure. Every time the drive train malfunction message appears, the car went into limp mode.
Did what any other person would do and tried to call Cinch. Warranty team not there at weekends. Tried different option combinations, could only get through to one person working the collection / delivery phone line that is supposed to be for rearranging, or time updates. This person from Cinch told us the best they could do was leave a note for the warranty team to look at it over the weekend. Told us we could ring RAC if we broke down. No offer of hire car, no telling us to turn back around, no offer to ring RAC themselves. Tried asking how would RAC even know that Cinch is covering it, and was told every car is covered.
Eventually made it home, and checked the tyre pressure. The tyres were at 29,29.5,30 and 39.5. For a car that should be 35/32 balanced. Four different tyre brands used. Someone clearly has not checked the tyres, or the correct tyre pressure during the service check or before the car was moved out to the collection bays.
Filled in the problem with your car form online, tried to fill in a form for the tyres as it is not a cosmetic issue, the second online form would not send through. Wrote a complaint email. No response from Cinch on day one or day two. On day three we get an email from the complaints team saying it is being passed onto the relevant team. No other contact. Day four, no contact, we have to contact Cinch ourselves.
Cinch aftercare team said the best they could do was a mobile mechanic for four days time, including day of phone call. Could not book into a garage for at least two weeks. Asked for permission to take to a different garage or mechanic, got declined as apparently can only be the one brand of garage. They did offer to ring RAC out during this phone call, however the car is already at home, and it would not be possible to fix on the driveway, with how serious these issues are. We would still have needed the mobile mechanic and garage after this, which would have meant weeks of backwards and forwards. No offer of a hire car to get through to the home mechanic appointment. We know from the warning lights that this is not an on the drive way fix, so that it would just go from mobile mechanic to waiting for the garage. We said we could not do this as this would take us over the 14 days, no offer to extend or pause the 14 days. The person on the phone agreed that if we could not wait the weeks for the garage, then the best option was to return the car. Got put through to the return team, to arrange the return.
This is a car that was apparently serviced, and MOT only last month. There was no shock from the Cinch members of staff we spoke to, no concern, no rush to fix things, no apology. The returns team even said, 'but we did say we could get a mobile mechanic out on Friday' as if having a car sat on the driveway for a week without an alternative is okay from the very first drive after purchase.
The car is now booked for collection under the 14 days, we will be claiming back from Cinch the insurance cancellation costs, the fuel etc. Of course, they also can't collect today, because of the limp mode, but it was okay for your staff for us to drive it in limp mode on the way home.
My recommendation, make sure you do a physical test drive. Two, do not collect on a weekend or Bank Holiday, as the staff won't be around to help. Three, if you still want to purchase from Cinch don't expect miracles if things go wrong. The nonchalant attitude from the staff as if the person buying has not already gone through looking at cars, checking MOT's, buying insurance, sorting TAX, using fuel and time to get to the collection point. If someone didn't need a car for weeks, they wouldn't buy one.
Finally, I would question their version of service checks and before collection / delivery checks and probably take your own tyre pressure checker with you. Especially as the last service and last MOT on this car were done by Cinch.
5 stars for a lovely looking driveway decoration, nothing wrong with the car and model, minus would be given if possible for the muck around, you don't expect a car to be unsafe from the journey home.

Lovely customer service. All of my issues were resolved and the whole experience was amazing! Thank you!

Second time buying from Cinch, all went very smoothly. Car delivered and part exchange collected on confirmed date. Everything as expected. Dennis was very knowledgeable about the vehicle he was delivering had a good chat with him before he set off to carry on with his day of delivering and collecting.

Good service

Pardeep was very pleasant and helpful lovely man thank you cinch

Mo Khan was great at talking us through the part exchange of our car. Service was very good and everything was well explained throughout.

First time buying a car through Cinch and it couldn’t have been easier! Great customer service, fast delivery of the car, all super seamless.

I bought a car from Cinch that arrived completely misdescribed last Friday the 22nd May. I rejected the vehicle within 20 minutes of delivery, and it went straight back to the Livingston depot, where it has been sitting for four days. Cinch has 100% of my money and the physical car, leaving me completely stranded without transport.I have found a replacement vehicle, but Cinch's returns team told me today they haven't even started my refund because they are waiting to 'inspect' a car that I only had for 20 minutes. I have escalated this severe financial hardship case to the CEO and executive complaints team. Release my funds immediately so I can get back on the road. P.s. I also asked them several times to get refunded the return taxi journey from Livingston to Edinburgh city centre but have ignored my request so far.

Hassle free prompt delivery. Car in perfect condition and good price. Whats not too like?

Martín was excellent. Fixed the problem and was very well mannered friendly etc.

Easy collection, car in good working order, very tidy.

Unfortunately the car was not supplied with a charger but when I raised this they offered to refund me for one that I purchased.

Very good customer care. I will certainly use cinch again.

I recently bought a Ford Capri through Cinch and honestly couldn’t be happier with the whole experience. From start to finish, everything was smooth, simple, and completely hassle-free.
The website made it really easy to browse and compare cars, with clear photos and detailed descriptions, so I felt confident in what I was choosing. The purchasing process was straightforward, and I appreciated how transparent everything was – no hidden surprises.
Delivery was right on time, and the car arrived exactly as described – in excellent condition and ready to drive. It was great having it delivered straight to my door without the usual dealership pressure.
What really stood out was how convenient and stress-free the whole process was. Buying a car can often feel complicated, but Cinch made it genuinely enjoyable.
Absolutely love my Ford Capri and would definitely use Cinch again in the future. Highly recommended to anyone looking for a simple, reliable way to buy a car!

Car even better than the photos suggested

Got the car i wanted with so little effort , delivered clean and shiny at the time specified

The process was straightforward and instructions provided were clear and easy to follow. Car was delivered on the agreed date and only a few minutes outside the specified time window. There's no doubt that when things go to plan this is the easiest and most hassle free way to buy a car!