Since Citation rebrand, the system has been very slow to load, often screens do not populate at all (Notably the home screen), and buttons do not work (such as the remember password button on the logi... See more
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Citation Canada is my "go-to" resource for everything. It's not just about HR. The resources, training and job aids on occupational health and safety, wellness and even leadership essentials are so be... See more
Too many, simple technical issue for a company of this size. Not aware if it's just local issue based off my organization's account or wide spread. These issues are pertaining to mandatory fields not... See more
Company replied
I find the Citation courses invaluable to myself and the team. The document templates are an amazing time saver!
Company details
Written by the company
Managing HR and Health & Safety requires dependable systems and practical guidance. For more than 15 years, Citation Canada has helped Canadian businesses reduce compliance risk and bring greater consistency to their workplace practices. Clients rely on Citation Canada to simplify work that often becomes time consuming and difficult to manage across multiple tools. Teams can stay current with legislative changes, keep policies aligned, train employees more efficiently, manage shift scheduling and clock-in and clock-out through Atlas Scheduling, and maintain better visibility into workforce activity. Experienced HR and Health & Safety professionals are available when additional support is needed. Our flexible packages allow organizations to choose the level of support that fits their needs.
Contact info
727 Exeter Road, N6E1LE, London, Canada
- 1-877-438-9763
- marketing@citationcanada.com
- citationcanada.com
3.3
Average
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast response time and so much more!
Fast response time, accurate information and guidance. Most importantly, HR consultants are extremely knowledgeable, friendly and patient!
5 February 2024
Reply from Citation Canada
Thanks for the positive review! Our consultants are top-notch and are happy to receive that feedback.
I like that this product gives…
I like that this product gives assignments. However, assignments are a small part in the HR practices, and HR DOwnloads focuses a lot on that.
I like the organizational chart.
My onboarding processes now are taking more time than usual because of the email reactivation.
7 February 2024
Reply from Citation Canada
Sorry it is taking longer than anticipated. Our support team (support@hrdownloads.com) can help if you're stuck with email reactivation. Otherwise, it sounds like you're off had a good start and there's much more to discover other than assignments and org charts. Our implementation team and dedicated account manager will be able to show you around as you get more familiar with the platform.
The set up process is not as seamless…
The set up process is not as seamless as we were told it would be. I thought we would be up an running by now. I am very excited to get going and launch the program as it will have major benefits.
29 January 2024
Reply from Citation Canada
We're happy that you're excited to get started and between your account manager and the implementation, they will reach out to get you up and running so you can launch. Feel free to reach out to support@hrdownloads.com if you ever get stuck.
Simple fixes
Too many, simple technical issue for a company of this size. Not aware if it's just local issue based off my organization's account or wide spread. These issues are pertaining to mandatory fields not appear when new hires are setting up their account (D.O.B. & SIN)
7 February 2024
Reply from Citation Canada
Hi, I'm sorry that you've experienced issues with your organization's setup. We recognize that DOB and SIN are sensitive fields, and these are not visible to employees by design - however, we have taken your feedback and forwarded to our product team for consideration. If you are experiencing other issues, we'd love the opportunity to help. Please reach out to us at
Support@hrdownloads.com
Easy to get information and helpful…
Easy to get information and helpful staff! Everything that I need is at the click of a button!
2 February 2024
Reply from Citation Canada
That's great to hear that the platform was easy to navigate and our staff was able to help. Thanks for the review!
HR Advisors
I've always enjoyed connecting with the HR Advisors; what a great team! I've now been a part of two conversations with Ed and look forward to having him join us on our journey whenever we have any questions or concerns because he is articulate and knowledgeable.
2 February 2024
Reply from Citation Canada
Ed is one of the best and ready with any question. Thanks so much for the positive feedback.
I have called in a couple times
I have called in a couple times. Staff members were professional and patient as they answered my questions.
5 February 2024
Reply from Citation Canada
Thanks for your review. Glad that our team was able to help!
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