I enjoyed the cruise overall. A few things that made it less than perfect was the smell…the lower air conditioned cabin smelled like a sewer. The upper level was nice but there was limited seating,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything turned out nicely with the exception of my personal table seating arrangement. I was seated under a unit of some kind that caused water condensation to drop on me. I was showered with liter... See more
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The experience was great because of Molly Kirkpatrick and her assistance. What the cruise appears to offer is very satisfactory for my group. I am waiting to hear from the person who will be assist... See more
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Booked York Fish’n Chips Cruise for visitors from north east to celebrate wed anniversary. First class, got there a few mins early, great fish n chips then off up the river. Staff were very friendl... See more
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Company details
Written by the company
Set sail for an unforgettable sightseeing cruise or an iconic live cruise experience on the water with City Cruises. Choose from a wide assortment of dining cruises, sightseeing cruises, charter cruises, or corporate event cruises in the most exciting destinations across the U.S, Canada, and the UK. Any city is better when you experience it by boat, whether you’re cruising down the Thames looking at Big Ben or admiring the skylines of New York City or Chicago. A cruise is a spectacular way to commemorate special occasions and make memories you’ll cherish forever. The brand-new City Cruises Live series is bringing a new era of entertainment to waters across the U.S. with top acts and fantastic food. Are you looking to host an iconic corporate event? Make every work event special while floating past some of America’s most iconic landmarks. City Cruises lets you enjoy delicious food, stunning views, and memorable events in some of the world’s greatest cities, all delivered with top-notch service. If you want to stay on land for your sightseeing, City Experiences has you covered with a variety of walking tours and bus trips. No matter where the waves take you, City Cruises has a trip that’ll float your boat.
Contact info
United States
- citycruises.com
4.2
Great
2k reviews
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100 stars
The cruise, the food and the vibes was great. We were 100% satisfied with our cruise.
31 August 2025
Reply from City Cruises
Iesha,
We're happy to hear that you were completely satisfied with the cruise, food, and overall atmosphere. Thank you for your positive feedback!
We were so excited to surprise my…
We were so excited to surprise my mother in law for her 70th Birthday on brunch cruise. Then for no unknown reason I received an email that it was cancelled last minute! No explanation. Ruined our plans and had to think of something else to do! So frustrating. I will never book with this company again.
29 March 2026
Reply from City Cruises
Leila Pierce,
We're very sorry that the brunch cruise was canceled at the last minute, especially for such a special occasion. We know how upsetting it is when plans are disrupted, and we appreciate your feedback. We'll look into what happened.
The service and the friendly staff, a very classy expirience. On time, the food is great, no complaints at all
The service and the friendly staff, Marion and Swan are great.
25 March 2026
Reply from City Cruises
Cindy Rubi Estrada,
We're happy to hear that you enjoyed the friendly service. We appreciate you mentioning our staff!
They don’t have good drinks and the…
They don’t have good drinks and the music isn’t good either. Only Mexican music.
31 October 2025
Reply from City Cruises
Ingrid Alvarado,
We appreciate your feedback and regret that our drink selection and music choices did not meet your expectations. We will consider your comments.
City cruises is very good and excellent…
City cruises is very good and excellent quality of service everyone in our family enjoying the cruise
7 March 2026
Reply from City Cruises
Rosalina Diwa,
We're happy to hear that everyone in your family enjoyed the cruise and the quality of our service. Thank you for sharing your positive experience with us!
I love the city cruise
I love the city cruise ! The food & the music was great I will continue to come back to city cruise
10 January 2026
Reply from City Cruises
Tyona Webster,
We're happy to hear that you loved the food and music on your city cruise! We appreciate your positive feedback and look forward to welcoming you back.
Fantastic experience!
Night and day difference from previous cruises with you, we would have gone more often if we knew how much your ships and food choices had improved
1 February 2026
Reply from City Cruises
Samantha F,
We're so happy to hear that you noticed the improvements to our ships and food! Thank you for your feedback; we're thrilled you had such a great experience.
My server was excellent!
My server was excellent!
She definitely made the experience delightful!
24 January 2026
Reply from City Cruises
Erica Knox,
We're happy to hear that our service made your experience so delightful! Thank you for your positive feedback; it means a lot to us.
Interesting cruise
Interesting cruise, with plenty of information from one of the hosts. All the staff were polite, professional and friendly.
28 March 2026
Reply from City Cruises
Mr John Leedham,
We're glad you found the cruise interesting and informative. It's wonderful to hear that our staff's politeness and professionalism stood out to you. Thank you for your positive feedback!
Great experience and definitely recommended City Cruises.
Great experience and the company delivered as promised on the website.
27 January 2026
Reply from City Cruises
Mr Dev,
We're happy to hear that you had a great experience. We appreciate you taking the time to leave us your feedback.
Reply from City Cruises
Jerome Johnson,
We're glad you enjoyed the crew, environment, and food. Thank you for your positive feedback; we appreciate it!
Reply from City Cruises
Miriam,
We're happy to hear that our service met your needs and addressed your concerns in a professional manner. Thank you for your positive feedback!
An afternoon excursion with our granddaughter
We really enjoyed our trip on the Sacramento River with City Cruises. Although the hour long experience was a short one it was a nice afternoon excursion with our visiting granddaughter. It would have been excellent had there not been a bit too much exhaust wafting through the main room for at least part of our trip. We were able to avoid it.
24 July 2025
Reply from City Cruises
Joseph Weiss,
We're glad you enjoyed the Sacramento River cruise with your granddaughter! We appreciate your feedback regarding the exhaust fumes and are sorry that it impacted your experience. We'll look into this to ensure a more comfortable environment for everyone.
We got stuck in the tunnel with all the…
We got stuck in the tunnel with all the construction. We got there a few minutes late and they were gone. Plus, we had conflicting times for departure. When we sought to get rescheduled, we got no answer or consideration from City Cruises. That just isn't right. To keep peoples money when there is a legitimate reason for being late. A couple from MD dealt with the same thing. Now, we are out $140+ and they got 140+ x 4. Thats not right!!!
5 October 2025
Reply from City Cruises
Jonathan Beatty,
We regret to hear about the tunnel delays and the issues you experienced with rescheduling. We acknowledge your frustration regarding the missed cruise and the financial impact. We'll review your situation and address the conflicting departure times to improve our service. Thank you for your feedback.
The food was amazing as always
The food was amazing as always. The DJ was awesome! Can't wait to have another experience.
23 January 2026
Reply from City Cruises
Fermata Maldodano,
We're glad you enjoyed the amazing food and awesome DJ! We appreciate you sharing your experience and look forward to welcoming you back.
Elvis dinner cruise
From moment of check in , excellent service and nothing was to much trouble, food was lovely , entertainment was excellent , enjoyable evening
Highly recommended
21 March 2026
Reply from City Cruises
.. English...,
We're happy to hear that you enjoyed your experience! It's wonderful to know our service, food, and entertainment were to your liking. Thank you for the recommendation!
Exciting night …
We had great dinner cruise on the Thames onboad diamond prices boat.
Staff done good job of food service and live music as well.
Great to see London from the water expecially at night
Definitely recommend trying it
7 February 2026
Reply from City Cruises
Graham Perrins,
We're glad you enjoyed your Thames dinner cruise! It's wonderful to hear that you appreciated the food service, live music, and nighttime views of London. We appreciate your recommendation!
Value was not there
Loved: Amazing views, fun DJ/music, pictures taken
Did not Love: Food; served too late in the cruise and was room temperature. Did not get to enjoy the DJ as much as I could have if I did not have to remain seated for so long waiting for the food to be served. The food was not hot and did not seem fresh. For what we paid, expected more.
13 February 2026
Reply from City Cruises
Hello Amanda Chavez,
Thank you for taking the time to write about your experience. We’re disappointed to hear you were not satisfied with your recent visit and to understand the situation better, we’d like to have a team member personally connect with you. At your convenience, please email us directly at customer.feedback@cityexperiences.com with the contents of this review. Thank you again for your time.
Well done city cruises lovely boat ride…
Well done city cruises lovely boat ride with great views. Fantastic singer wonderful voice. People were vibing having a great time .
19 March 2026
Unprompted review
Reply from City Cruises
We're glad you enjoyed the boat ride, the singer, and the great views. We appreciate you sharing your positive experience with us!
Reply from City Cruises
We're glad everyone enjoyed the event. Thank you for letting us know they had a positive experience with us.
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