I enjoyed the cruise overall. A few things that made it less than perfect was the smell…the lower air conditioned cabin smelled like a sewer. The upper level was nice but there was limited seating,... See more
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Everything turned out nicely with the exception of my personal table seating arrangement. I was seated under a unit of some kind that caused water condensation to drop on me. I was showered with liter... See more
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The experience was great because of Molly Kirkpatrick and her assistance. What the cruise appears to offer is very satisfactory for my group. I am waiting to hear from the person who will be assist... See more
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Booked York Fish’n Chips Cruise for visitors from north east to celebrate wed anniversary. First class, got there a few mins early, great fish n chips then off up the river. Staff were very friendl... See more
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Company details
Written by the company
Set sail for an unforgettable sightseeing cruise or an iconic live cruise experience on the water with City Cruises. Choose from a wide assortment of dining cruises, sightseeing cruises, charter cruises, or corporate event cruises in the most exciting destinations across the U.S, Canada, and the UK. Any city is better when you experience it by boat, whether you’re cruising down the Thames looking at Big Ben or admiring the skylines of New York City or Chicago. A cruise is a spectacular way to commemorate special occasions and make memories you’ll cherish forever. The brand-new City Cruises Live series is bringing a new era of entertainment to waters across the U.S. with top acts and fantastic food. Are you looking to host an iconic corporate event? Make every work event special while floating past some of America’s most iconic landmarks. City Cruises lets you enjoy delicious food, stunning views, and memorable events in some of the world’s greatest cities, all delivered with top-notch service. If you want to stay on land for your sightseeing, City Experiences has you covered with a variety of walking tours and bus trips. No matter where the waves take you, City Cruises has a trip that’ll float your boat.
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United States
- citycruises.com
4.2
Great
2k reviews
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Value was not there
Loved: Amazing views, fun DJ/music, pictures taken
Did not Love: Food; served too late in the cruise and was room temperature. Did not get to enjoy the DJ as much as I could have if I did not have to remain seated for so long waiting for the food to be served. The food was not hot and did not seem fresh. For what we paid, expected more.
13 February 2026
Reply from City Cruises
Hello Amanda Chavez,
Thank you for taking the time to write about your experience. We’re disappointed to hear you were not satisfied with your recent visit and to understand the situation better, we’d like to have a team member personally connect with you. At your convenience, please email us directly at customer.feedback@cityexperiences.com with the contents of this review. Thank you again for your time.
Well done city cruises lovely boat ride…
Well done city cruises lovely boat ride with great views. Fantastic singer wonderful voice. People were vibing having a great time .
19 March 2026
Unprompted review
Reply from City Cruises
We're glad you enjoyed the boat ride, the singer, and the great views. We appreciate you sharing your positive experience with us!
Reply from City Cruises
We're glad everyone enjoyed the event. Thank you for letting us know they had a positive experience with us.
Top notch customer service
Friendly staff
Good customer service
Excellent time management
Entertainment was beautiful
13 March 2026
Reply from City Cruises
Joyce Fawi,
We're happy to hear that you had a positive experience with our friendly staff, good customer service, and excellent time management. We appreciate your feedback.
Everything was nice and elegant my wife…
Everything was nice and elegant my wife and I will be back for sure 😊
14 February 2026
Reply from City Cruises
We're happy to hear that you and your wife enjoyed the elegant experience. We appreciate your feedback and look forward to welcoming you back!
Boat Missing
Booked for Mother's Day - Arrived at the meeting point early as advised, and waited for the boat which did not turn up. Called City Cruises who told me it was cancelled. No apology, just a rather rude "an email was sent out yesterday by 'Get Your Guide' to tell you it was cancelled" and no assistance was offered in obtaining a refund. I then contacted Get Your Guide who had absolutely no idea it had been cancelled - so they clearly hadn't sent an email yesterday to tell me (which was confirmed during the phone conversation). We'd travelled from out of town especially for this, and struggled to find an alternative restaurant with availability on Mother's Day at such short notice.
If cancelling the day before, perhaps make sure that the customers are actually informed. A quick phonecall would suffice. Instead I wasted time and money driving to and parking in York.
15 March 2026
Unprompted review
Reply from City Cruises
Lydia A,
We are sorry that your Fish and Chips cruise was cancelled.
When you book through a 3rd Party, which in this case was Getyourguide, they do not provide us with your email address. The notice was sent to the masked email that was on the booking. I can see in the time line that this was sent on Saturday before. Please check you trash email incase.
York and the River Ouse is prone to flooding. We cannot predict when this will be. A lot of the times it can be same day. There is nothing we can do about this sadly.
The checks are done each morning and this is for the safety of the passengers, as the boats cannot sail on the flooded river.
All guests were notified by email and we did make a decision the day before.
Once again, we are sorry for the inconvenience and this was out of our control
Warm Regards
City Cruises UK
Reply from City Cruises
Dexter,
We're glad you had an awesome time! We appreciate your feedback, and we look forward to your return in the future.
Reply from City Cruises
Mykola,
We're glad you had a good time! We appreciate your feedback, and we look forward to your return in the future.
The food was great
The food was great. The weather couldn’t have been any better. Very romantic overall. Enjoyed being able to dance. You didn’t have that when we were on the dinner cruise ten years ago. 🍷
28 February 2026
Reply from City Cruises
Robert Moody,
We're glad you enjoyed your experience! It's wonderful to hear the food and weather enhanced your romantic evening. We appreciate your positive feedback about the dancing.
Second time paying so much money and…
Second time paying so much money and very disappointed! I will never do this again, nor will I recommend this again to anyone. Poor service, not sanitary. And not properly staffed to serve large crowds. Never again
Not to mention they cancelled my original date, and I had to settle for what they gave me. Horrible experience!
17 January 2026
Reply from City Cruises
Hello Christella, Thank you for taking the time to write about your experience. We’re disappointed to hear you were not satisfied with your recent visit and to understand the situation better, we’d like to have a team member personally connect with you. At your convenience, please email us directly at customer.feedback@cityexperiences.com with the contents of this review. Thank you again for your time.
This will be our second luncheon trip…
This will be our second luncheon trip with City Cruises to see the Cherry Blossoms. On our first trip, we didn't expect to have a delicious luncheon plus music and dancing. We had such a great time we are bringing back another group 4/1/26.
25 March 2025
Reply from City Cruises
Hello Marji Graf,
We're happy to hear that you enjoyed the luncheon cruise to see the Cherry Blossoms! It's wonderful that you're returning with another group. We appreciate you sharing your experience!
The cruise was amazing
The cruise was amazing. The staff was very attentive and friendly. The views and food were awesome. My only issue was we almost missed the cruise because we couldn’t find the location. The address listed on the booking is a building not a dock location. There were no additional notes explaining any walkways to get us to the actual boat from the building address. We only found the boat by accident on our way back to our car, 3 minutes after the cruise was supposed to leave. Luckily it had not left yet and we barely made it. We had a group of 8 people are were celebrating my moms 70th birthday.
8 March 2026
Unprompted review
Reply from City Cruises
Jodie Roberson,
We're glad you enjoyed the cruise, staff, views, and food! We apologize that the listed address caused confusion and nearly made you miss the boat. We'll review our directions to ensure they are clear and accurate for future guests. Thank you for your feedback.
They cancelled the cruise because of…
They cancelled the cruise because of poor numbers and trying to re book it has been an absolute nightmare.
9 March 2026
Reply from City Cruises
Good Morning
We are sorry to hear of the issues you faced.
You booked this with a Virgin Voucher. Sadly, they have expiry dates and as such once that has passed we cannot book you onto the cruise.
Virgin Vouchers have a payment code and if it is not valid ,we cannot add to the system.
We also cannot refund vouchers as you have not paid us directly, Virgin have a process that they need to follow to request a refund.
This is why it has to all go through Virgin when you have an issue.
We are sorry that you had so many issues and we hope to see you in the future.
OK boat
OK boat, comfortable and no wind. No whales but received coupons for another trip. However, misplaced the coupons and found after they expired.
8 December 2025
Reply from City Cruises
Leonard Bustin,
We appreciate your feedback. We're sorry the trip lacked whales and the coupon expired. We will review this to improve our guest experiences.
Fantastic to deal with
Fantastic to deal with. I made a mistake on my initial booking, started a chat and it was sorted within minutes. Really helpful staff and would highly recommend.
18 February 2026
Reply from City Cruises
Nicola Coffey,
We're happy to hear that our staff was helpful in resolving the booking issue quickly. We appreciate your recommendation and thank you for your positive feedback!
Super relaxed afternoon
Super relaxed afternoon, staff lovely and food very good. It was great seeing London in a different way and to top it up loved the commentry.
29 January 2026
Reply from City Cruises
Diane Cole,
We're glad you enjoyed your experience and that our staff and food enhanced your relaxed afternoon seeing London differently. Thank you for your positive feedback!
Helpful
On the day the cruise was cancelled I took a picture of the sign to say it was cancelled and city cruises arranged another day for me
5 February 2026
Reply from City Cruises
Hello Julie! Please chat us live through our website or give us a call at 800-459-8105 and one of our specialists would be happy to assist you.
Reply from City Cruises
Sheila Provensano,
We're glad you enjoyed your experience with us. Thank you for letting us know that you consider our food, service, and value to be top-notch.
We totally enjoyed the cruise with my…
We totally enjoyed the cruise with my children and grandkids. Food was excellent. Staff were courteous and the Chef met and chat with us. Great experience overall.
10 January 2026
Reply from City Cruises
Fred Raz,
We're happy to hear that you and your family enjoyed the cruise. It's wonderful that you found the food excellent and the staff courteous. We appreciate your positive feedback!
I been in the champagne brunch several…
I been in the champagne brunch several times, but the last time was very disappointed because in the past you use to have a bigger variety of food a real Brunch. This time was very poor. Also last time we really enjoyed the live music on the deck. We really miss the better amenities that you used to pampered us. For the price you guys charge per person all my group was agree that now reserve at the Horn Blower is overrated.😞
21 December 2025
Reply from City Cruises
Mariel Guzman- Lopez,
We appreciate you sharing your feedback. We're sorry that your recent brunch experience didn't meet your expectations, especially regarding the food variety and live music. We value your patronage and will address your concerns to improve our offerings.
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