Cityrez Estate Agent Ltd Reviews 

49
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

The guys at City Rez have been absolutely brilliant from very beginning - looking for a property to moving out! As a tenant and a landlord i know it is very rare to be able to say that about an agency... See more

Rated 5 out of 5 stars

Tony and his team have been dealing with the rental of my two properties in Deals Gateway for twelve years. During that time they have found new tenants quickly and managed the properties very efficie... See more

Rated 1 out of 5 stars

CityRez are useless, avoid like the plague. I have been using them to let my flat for a while now. I have to remind them every single month to pay me the rent. It got better for a while after I filed... See more

Rated 5 out of 5 stars

I've let my 3 bedroom house twice via CityRez and they've always been responsive and fair. Other agents charge hidden fees and tie you up with small print, but my experience has been straightforward... See more

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3.8

Great

TrustScore 4 out of 5

49 reviews

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3.8

All reviews

(49)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

We bought our flat through Cityrez and now they are managing it. Great professional team. Found it very easy to deal with Tony, Claire and Andy. No hidden or excessive fees like other estate agents. Definitely recommend their services.

21 March 2017
Unprompted review
Rated 5 out of 5 stars

Fair and Clear Letting Agents

I've let my 3 bedroom house twice via CityRez and they've always been responsive and fair. Other agents charge hidden fees and tie you up with small print, but my experience has been straightforward and clear. The agents know the area, and I'd trust them with further business.

20 March 2017
Unprompted review
Rated 5 out of 5 stars

Great boutique estate agent

We've been letting through CityRez for about half a year now and everything is great. They deal with everything smoothly and seamlessly, there's a dedicated maintenance agent always on call. Most importantly you're not treated like a number, which is all too common with big agencies. Would highly recommend CityRez to all my friends.

20 March 2017
Unprompted review
Rated 5 out of 5 stars

Excellent

Amazing people working in Cityrezltd and extremely helpful, for us everything went smoothly and fast.
We are very happy with our flat.
I can honestly recommend Cityrezltd.

18 March 2017
Unprompted review
Rated 5 out of 5 stars

friendly and knowledgeable staff

We have used Cityrezltd to help us rent our flat at Deals Gateway complex. We have found the staff to be very knowledgeable, easy to work with and friendly. We would recommend Tony and his staff to others who need help purchasing or renting a property in the Greenwich/Deptford area.

8 March 2017
Unprompted review
Cityrez Estate Agent Ltd logo

Reply from Cityrez Estate Agent Ltd

Hi Linda,

Thank you very much for leaving us a fab review. We have loved working with you these last few years and we are certain we will have many more happy years working together.

Thank you,
Claire Churchill
Director

Rated 5 out of 5 stars

Quick turnaround and excellent, helpful service. Highly recommended.

Great letting agency. Helped me at a time when finding a flat seemed almost impossible but I put trust in CityRez and my trust was not misguided. Very helpful, thorough and prompt on all replies and service.
Special mention should be made to Tony, Andy and Claire for all their over and above help, patience and support. I've now moved into my place and couldn't be happier. Thank you all again.

6 March 2017
Unprompted review
Cityrez Estate Agent Ltd logo

Reply from Cityrez Estate Agent Ltd

Hi Liam,

Thank you very much for your review. It's great to hear that your move was a success and we wish you a very long and happy tenancy. All the best.

Many thanks,
Claire Churchill
Director

Rated 5 out of 5 stars

Great service

We have used Cityrez for a number of years and we have always found the team helpful, friendly and efficient. It is reassuring to have them available on site and we would not hesitate to recommend them. Simon

4 March 2017
Unprompted review
Cityrez Estate Agent Ltd logo

Reply from Cityrez Estate Agent Ltd

Hi Simon,

Thank you very much for your review. We are delighted that having us here on site at OneSE8 is reassuring and we are pleased to have worked with you for all these years. We look forward to many more!

Thank you,
Claire Churchill
Director

Rated 5 out of 5 stars

Excellent service!!

Cityrezltd have managed my property for me for the past 7 years. I got seriously ill and needed help and was inundated with offers from companies but Claire at Cityrez was the only person who came personally to see me and find out what I needed!! Her caring and genuine concern made business easy and she talked me through every step. The team are efficient and professional and I never have to worry. I highly recommend them!

26 February 2017
Unprompted review
Cityrez Estate Agent Ltd logo

Reply from Cityrez Estate Agent Ltd

Hi Sue,

Thank you so much for your review. We are pleased we could offer a small amount of assistance during a very difficult time. We have loved working with you for the last seven years and we are sure we will have many more happy years to come!

Thank you,
Claire Churchill
Director

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