Delivery was really prompt and the driver was so nice and polite. I wanted to do this review mainly to praise the driver. He delivered some extremely large heavy garden tiles all by himself. It shoul... See more
Company replied
Location
Switch locationUnit 11 Solent Industrial Estate, Hedge End, SO30 2FX Southampton, Hampshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
S152 Danny, was really polite and helpful. He called before his drop off so I could secure the dogs and placed them in a position that let me move them with my back problems.
Company replied
Had two deliveries today, both drivers very patient, polite, helpful, made sure I could manage... excellent staff. I am used to other companies literally throwing items on doorstep and gone in under... See more
Company replied
George is amazing - he always has a smile and goes out of his way to help us out, delivering and carrying parcels himself to make things easier for us. He is a credit to your firm and we notice a huge... See more
Company replied
Company details
Written by the company
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Contact info
Unit 11 Solent Industrial Estate, Hedge End, SO30 2FX, Southampton, Hampshire, United Kingdom
- 01489 776470
4.9
Excellent
323 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Came within the time frame, the courier S108 was polite and extremely helpful. Very pleased with the service thank you!
18 March 2026
Unprompted review
Reply from CitySprint - Southampton
We're happy to hear that our courier was polite and extremely helpful and that your delivery arrived within the expected time frame! We appreciate your positive feedback.
citysprint courier delivering to us at…
citysprint courier delivering to us at Shaftesbury today was on time and extremely polite and helpful,
courier S108.
13 March 2026
Unprompted review
Reply from CitySprint - Southampton
We're happy to hear that the delivery experience was positive! It's great to know our courier was punctual, polite, and helpful. We appreciate your feedback.
Excellent Driver certainly went the…
Excellent Driver certainly went the extra mile in unloading a large consignment of building materials. So polite and helpful
13 March 2026
Unprompted review
Reply from CitySprint - Southampton
We appreciate you sharing your delivery experience! We're happy to hear that our driver was polite and helpful while unloading your building materials.
The most helpful guy in my build
I had 2 separate deliveries from S152 and S108 Southampton . They delivered some materials today . I don’t usually write reviews but out of all my deliveries these guys ( Danny and Ricky ) could not have helped me enough . Very kind people ! Thank you
12 March 2026
Unprompted review
Reply from CitySprint - Southampton
We appreciate you taking the time to leave your kind feedback. We're happy to hear that the deliveries exceeded your expectations and that the team was so helpful. Thank you!
Courier S108 from the Southampton depot…
Courier S108 from the Southampton depot was on time, polite, friendly and went above and beyond in his delivery to us on Friday last. A credit to his employer. Thank you.
6 March 2026
Unprompted review
Reply from CitySprint - Southampton
We're happy to hear that the courier from the Southampton depot provided excellent service! We appreciate you acknowledging their punctuality, politeness, and helpfulness. Thank you for your positive feedback.
Reply from CitySprint - Southampton
We appreciate you sharing your positive delivery experience. We're glad to hear that our driver was helpful and that your delivery was on time.
On time
On time. Driver helped bring the delivery in as I'm on crutches 👍
3 March 2026
Unprompted review
Reply from CitySprint - Southampton
We're happy to hear that our driver was on time and helpful. Thank you for your positive feedback; we appreciate you taking the time to share.
Ash went above and beyond today
Ash went above and beyond today, absolutely brilliant service
27 February 2026
Unprompted review
Reply from CitySprint - Southampton
We're happy to hear that you received such brilliant service. We appreciate you taking the time to leave us such positive feedback.
Ash is great
Ash is great! He always comes to the clinic with a smile and one day when we were short staffed he even offered to go to the shop for us. He’s a credit to city sprint. Thanks Ash.
18 February 2026
Unprompted review
Reply from CitySprint - Southampton
We're happy to hear that our colleague made such a positive impression! It's great to know their helpfulness and positive attitude were appreciated. Thank you for sharing your kind words.
Ash is lovely and approachable
Ash is lovely and approachable. I’ll be gutted if he looses this job when the eastern road opens again. Consistency is something we need.
10 February 2026
Unprompted review
Reply from CitySprint - Southampton
We appreciate your feedback and are so glad that you found our employee to be approachable. We value consistency and will keep your comments in mind.
Ash is a very friendly and polite…
Ash is a very friendly and polite driver. Would highly recommend ash to deliver any think as you know it’s in safe hands.
5 February 2026
Unprompted review
Reply from CitySprint - Southampton
We're happy to hear that the driver's friendly and polite service made you feel confident in the safety of your delivery. Thank you for your recommendation!
Ash is always punctual
Ash is always punctual, efficient and very friendly👏
5 February 2026
Unprompted review
Reply from CitySprint - Southampton
We're happy to hear that our services were punctual, efficient, and friendly! Thank you for sharing your positive experience with us.
Ash 3037
Ash 3037 is always friendly and helpful and with his delivery service.
5 February 2026
Unprompted review
Reply from CitySprint - Southampton
We're happy that our delivery service is friendly and helpful. Thank you for your positive feedback and for taking the time to share.
Parcel arrived miles before was…
Parcel arrived miles before was expected!! Was delivered as said and was just amazing
30 January 2026
Unprompted review
Reply from CitySprint - Southampton
We're happy to hear that your parcel arrived much earlier than expected! It's amazing to know that you had such a positive delivery experience. Thanks!
Great, swift service
My parcel arrived even before the expected delivery date and did so in excellent condition. Very pleased.
30 January 2026
Unprompted review
Reply from CitySprint - Southampton
We're happy to hear that your parcel arrived early and in excellent condition! We appreciate your positive feedback and are glad you're pleased with our service.
Great Delivery
The driver was great arrived just before the delivery window and went above and beyond to assist where possible. The courier was S121 (Daniel D).
10/10.
30 January 2026
Unprompted review
Reply from CitySprint - Southampton
We're happy to hear that the driver's promptness and helpfulness exceeded your expectations. Thank you for your perfect rating; we appreciate your feedback!
A cheerful very professional courier
A cheerful, willing, most efficient in finding our home's location courier. We felt the positive, happy energy and kindness. A swift encounter that was full of humanity, attributes that becoming increasingly rare in our world today when many capitulate to replacing humanity with AI decisions. He must be praised (S108). Received all with many thanks in good order.
29 January 2026
Unprompted review
Reply from CitySprint - Southampton
We appreciate you sharing your experience. We're happy to hear that the courier's efficiency and positive attitude stood out. It's wonderful to know that the service provided was so valuable and that everything arrived in good order. Thank you for your kind words.
Very helpful
26 January 2026
Unprompted review
Reply from CitySprint - Southampton
We appreciate you taking the time to share your positive delivery experience; we are so glad to hear it!
Reply from CitySprint - Southampton
We appreciate your kind words regarding our team's professionalism and friendliness. Thank you!
Reply from CitySprint - Southampton
We're happy to hear that your delivery was handled politely and professionally. Thank you for your positive feedback; we appreciate it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.