Brad did a wonderful job during the entire loan process. He was great with staying in contact with me and answered questions in a timely manner. He was kind and professional.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dave and I are very appreciative of the hard work, Brad Wurtz and his office put into making this happen for us. I know our case was a little unique and not easy on their end. However it was evident... See more
Brad, we cannot thank you enough for making this process as smooth as possible. You answered every question we had, were available and responsive during evening hours, and just made us feel like a... See more
I worked with Brad Wurtz and he was amazing! He got everything done super quick, was extremely helpful! Had the best attitude when communicating through email or phone call. Brad overall is an amazin... See more
Company details
Written by the company
At Citywide Home Mortgage, we’ve been paving the way in the mortgage industry since our founding in 1998. With over two decades of experience, we’ve honed our craft and perfected our approach to delivering exceptional service and innovative solutions to our clients. From our humble beginnings to our current status as a leading mortgage lender, our journey has been guided by a steadfast commitment to integrity, professionalism, and client satisfaction.
Contact info
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good morning Mr Wurtz
Good morning Mr Wurtz. It's been great dealing with you and your staff and I am grateful for your help. Lots of people promised to help but never did. You guys did. And were even patient with me to guide me through everything. I will definitely recommend you guys to anyone I ever hear talking about refinancing as well.
I worked with Brad Wurtz and he was…
I worked with Brad Wurtz and he was amazing! He got everything done super quick, was extremely helpful! Had the best attitude when communicating through email or phone call. Brad overall is an amazing person and would highly recommend him to anyone looking to go through Citywide Home Mortage. Definitely hope to work with them again in the future.
This company does not pay their…
This company does not pay their vendors. When you call for past due invoices the loan officer is so offended and whats you to treat her like the money is coming out of her pocket. Apparently there is no managment so they dont return the calls. Next step is court.
Was pre approved waited 7 months for…
Was pre approved waited 7 months for our house to be built then told when it went to under writing that my debt to income ratio that had not changed during that time except for the payments I made all on time was to high. Poor communication and strung along. Dale and Grant were terrible.
Really great work
Awesome!! I will Definitely recommend to everyone I know!!
Paul Armstrong at CityWide Homes was…
Paul Armstrong at CityWide Homes was great! He was ver knowledgeable and resourceful. Helped me refinance my home and helped me with the best suitable loan that works for me with no pressure. Was able to close less than 30 days. I was very impressed. I would definitely recommend him to anyone,
Tanya G.
Paul and his team are the best
Paul and his team are the best. Paul is a master at finding the best loan for your circumstances. As well, he is an expert at navigating the VA loan process. I've used Paul on several occasions and will continue to do so in the future.
Don't miss out on excellence.
These guys are great. Fast. Accurate. Personable. Would use them again.
Dale and Grant were great. Dale (our loan officer) was especially helpful. He kept us up to date on the progress of our loan and even provided a nice "homewarming" gift after closing. I would definately use them again (except their rate was so good I won't ever need to refi again!!) If I ever buy another property, I'll talk to Dale first.
This guys did really good job really…
This guys did really good job really good servers
Incredibly fast, accurate and reliable- Citywide Home Loans
I had not heard of Citywide before my recent experience with them. This is a crazy time to buy and sell a house, but here we are again, being crazy. From my first discussion with Amy at Citywide, I knew I was in great hands. Within 24 hours, I was ready to make an offer on the house we desired, at the price we accepted, and with terms, thanks to Citywide, we were happy with. In less than 1 month, we went from offer to full closing, again, thanks to Amy and her relentlessly pushing team at Citywide. If this were normal times, this turnaround time would be considered amazing; given the market we are in today, it is nothing short of outstanding, stupendous and incredible! Thank you, Amy, Elvia and all the rest of the Citywide team who delivered this incredible performance for me!
Gavin was very responsive and helpful…
Gavin was very responsive and helpful and made process very easy.
I was a 1st time home buyer with a…
I was a 1st time home buyer with a moderate credit score buying a short sale. Susan Atkinson helped to guide me with the best loan options for my situation. A short sale, which could've taken months was completed in a matter of weeks. Any time I had questions, she answered every call and text to put my mind at ease during this process. She also helped my parents with their home loan options as well. I definitely refer her to anyone I come across that is looking to buy a new home.
It’s great Quinn and his team is…
It’s great Quinn and his team is awesome to work with
A smooth and easy process
Quinn was pretty incredible to work with. As it was my first time buying a house, no less in the hectic market of late 2021, he was always optimistic, insightful, and practiced timely communicated. Which honestly, is all I could ask for. That, and receiving answers to my questions. Which he did as well!
Most importantly, I would love to use Citywide to buy or sell my home again in the future.
A+ SERVICE
A big, big, big THANK YOU to Maria and her team for helping me through this complicated and difficult process! They were friendly, helpful, and always open with communication and keeping me in the loop. Unexpected and sudden changes were handled professionally and all my queries answered promptly. Couldn't have done it without them!
Great Service
Great Service! Terri was wonderful to work with!
We are happy with all she did for us!
Terri is fabulous
Terri did a fabulous job helping me navigate and complete my home refinance. I previously tried with my bank and they were unable to help me. When Terri came through and helped me get a loan from Citywide, it was such a weight off of my shoulders. Plus there a couple of odd things that Mt previous lender screwed u that she was able to help me fix. Am going to recommend her to all my friends.
Easy and Seamless Home Refinance
Quinn Richins and his team at Citywide Home Loans made my refinance so easy! They were wonderful to work with and checked in every step of the way. I would recommend them to any one looking to do a home loan or refinance.
Gavin, Natalie and Taunya are amazing!
Gavin, Natalie and Taunya were all absolutely amazing! We were fairly new to the home buying process and they all made us feel comfortable and worry-free throughout the entire process. We couldn’t be happier with our choice to go with Citywide! Thanks everyone!
There were alot of roadblocks
There were alot of roadblocks but, Kristy had the answers and the knowhow to make things happen even when things looked dim. Thank you Kristy, we do appreciate your experience and your due diligence.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








