CL Card (Crypto Life) Reviews 256

TrustScore 3.5 out of 5

3.7

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Rated 2 out of 5 stars

Using the CL card when you have funds works perfectly but sadly, when you try to use it as a "crypto wallet" everything is fked up. I maded a XRP wd saturday and we are monday still nothing.... See more

Company replied

Rated 5 out of 5 stars

Love this card! Have replaced my usual daily spending contactless card completely, while putting my crypto currency to use. One of the biggest benefits is being able to use your Baanx (BXX) tokens to... See more

Rated 5 out of 5 stars

Transferring funds from ledger to CL card, I wrong the tag number, without reviewing data before sending the query. Felt lost inside, got in contact with help center and found a holy guys, Alfredo M.,... See more

Rated 4 out of 5 stars

Pretty good all around so far - what I'd love to see next is deposits for the CL card on the BNB Chain (BSC) if possible. This would help us top up our cards with stablecoins in bear market times avo... See more

Company details

  1. Cryptocurrency Service
  2. Card processing service
  3. Payment service

Written by the company

Crypto Life Card, operated by Baanx, enables users to spend and manage digital assets through both self-custody and custodial wallet options. The platform is designed to provide flexibility when using crypto for everyday card payments. Crypto is a high-risk investment. You should not expect to be protected if something goes wrong. Don't invest unless you're prepared to lose the investment. For more information, please visit our T&Cs http://bit.ly/4v1hlL2


Contact info

You should know

3.7

Average

TrustScore 3.5 out of 5

256 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 69% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Holding BTC Hostage!



Bannx has been holding my $5000 $BTC withdrawal in a pending state for over 72 hours, they easily accepted my BTC and I was able to use the card but when I tried to withdraw the same BTC I deposited months ago they are holding my BTC!

Beware of this company!

20 March 2024
Unprompted review
Rated 1 out of 5 stars

I sent USDT to my card hoping I can use…

I sent USDT to my card hoping I can use it, however they have dumb limits and was asked to verify which I did, provided them with bank statements and now it's been 4 days no answer and I can't get my money out of their dumb card. I am losing opportunities because they just freeze your OWN HARD WORKING MONEY until whenever they feel like getting back. Avoid like plague.

I will update when this sorted, for the time being please do not put your hard worked money into this crap service.

22 March 2024
Unprompted review
Rated 2 out of 5 stars

Rejected payment has been debited and can't get a refund.

I've an issue with a payment using the CL Card and PayPal that is considered "CONFIRMED" by CL but to have been rejected by PayPal.

CL and PayPal are passing the buck and ask respectively for proof of refund (but PayPal considering that the transaction was rejected, they never issued a refund), and a proof of transaction (but CL as considering the transaction as confirmed, ask for a proof of refund with ARN code).

None of them have provided any of these proofs yet even after multiple insistance on obtaining one. For PayPal I understand they can't provide one as the transaction is rejected and it looks legitimate, but at least CL should be able to provide a react official transaction history extract in PDF format just like you can normally get on classic bank accounts.

This kind of situation should be able to be resolved quickly and it's already been more than a week !!! It's unacceptable !!!!

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Virtual card tied to Apple pay

I use the virtual card tied to Apple pay, this has been working as a charm for me. I topped up de card with some Bitcoin and used it to pay for on and offline products. Until now no problems, but only used it for small everyday transactions

12 March 2024
Unprompted review
Rated 2 out of 5 stars

Buggy service, useless customer support

I've been trying to withdraw +€60k of funds from CL Card for a few days without any success. Web-app simply doesn't work and shows a vague "Network error". Customer support is not responsive even though I followed up several times and the partner Ledger page ensures 24/7 support.
I will update the review once I (hopefully) get my money back. Anyway, I would advise everyone to stay away from this service

Update 03/07: I was finally able to retrieve my funds after a lot of chasing. Withdrawal fee of 0.2 ETH not specified before + gas. I won't use it again

5 March 2024
Unprompted review
Rated 1 out of 5 stars

Horrible CMO & Support Staff

I been active with this project for almost a year now, I hold over 50k of their tokens and see the potential of the project. Unfortunately the people running the front end are extremely condescending and incompetent.

They are quick to ban individuals in the telegram group if they bring up legitimate questions. They allow insults and name calling in the telegram group. There is a group of individuals from the French community that seem to gatekeep when any sort of criticism arises.

Their new customer service lead Tanya, has by far been one of the worst customer service managers I've seen in a long time she has been multiple individuals simply for asking questions without any reason

This project will never grow until they get rid of their customer service Representatives and create a community where criticism is accepted.

18 February 2024
Unprompted review
Rated 1 out of 5 stars

Worst experience with a Crypto card

Omg, this card never works, it's horrific. And I've never seen such a poor support, stay away from this company, there are much better crypto cards. And I don't even speak about the bxx token from the Baanx company which is an obvious scam, the team sells tokens on the face of investors for almost 2 years now.

13 February 2024
Unprompted review
Rated 1 out of 5 stars

I am very disappointed with Ledger…

I am very disappointed with Ledger associating them with Baanx for their CL-card powered by Ledger. Baanx locked my account I can use a payment cart, I cant log in in my account I cant do nothing, I try to reach Support for many days and now answers at all. All my money is blocked now with out any rezone, stay a way from this company. Useless company

13 February 2024
Unprompted review
Rated 5 out of 5 stars

It’s a decent product

It’s a decent product. Makes it easy to spend crypto anywhere Mastercard is accepted. The system is also fast, no more waiting 3/5 days for a withdrawal like on some exchanges.

17 January 2024
Unprompted review
Rated 5 out of 5 stars

Very surprised by this card

Very surprised by this card. It even works in countries like HongKong ! And earning BXX as rewards when I use this card is really interesting!

8 January 2024
Unprompted review
CL Card (Crypto Life) logo

Reply from CL Card (Crypto Life)

Steve,

Thank you for sharing your pleasant surprise and positive experience with the CL card! We're delighted to hear that the card has exceeded your expectations and works seamlessly.

Earning BXX rewards while using our card is indeed an attractive feature, and we're glad to know you find it interesting. Your satisfaction is important to us, and we're here to continue providing you with a reliable and rewarding card experience.

If you ever have more feedback or questions in the future, please don't hesitate to reach out. We're here to make your experience with the CL card as enjoyable as possible.

Warm regards,

CL Card Team

Rated 5 out of 5 stars

A reliable way to spend crypto so far

A reliable way to spend crypto so far

I have been using the CL card for around 6 months now and everything has worked great for me. I did try spending BTC and ETH on the card and it worked perfectly, however, I now only use USDT due to the dip in BTC value. Looking forward to the next bull run!

I must say that on occasion the payment has declined even though I had funds available though the transaction always went through on the second try. Getting access to the virtual card immediately was also useful as I could use it with google pay straight away.

I was also been able to convert my crypto into EURT and have the EURT sent directly to my bank account which has been fantastic too.

The UX of the app could do with a little tweaking but overall I havent had any issues using. Sending and receiving crypto to my account all worked well.

All in all a great little app! I would highly recommend if you are looking to spend some of the crypto you have lying around

10 January 2024
Unprompted review
CL Card (Crypto Life) logo

Reply from CL Card (Crypto Life)

Dave,

Thank you for taking the time to share your thorough and positive experience with the CL card over the past 6 months.

We greatly appreciate your feedback and are delighted to hear that you've found it to be a reliable way to spend your crypto.

It's fantastic to know that the card worked perfectly for you with BTC and ETH, and your adaptability in using USDT during market fluctuations is commendable.

We understand occasional payment declines can be frustrating, and we appreciate your understanding as transactions were successfully processed on the second attempt.

We're pleased to hear that the immediate access to the virtual card was useful for you with services like Google Pay.

Regarding the user experience of the app, your feedback is valuable, and we'll certainly take it into consideration for future improvements. We're thrilled that sending and receiving crypto to your account has been seamless.

Thank you for your high recommendation! If you ever have more feedback or need assistance, please don't hesitate to reach out. We're here to provide you with the best crypto spending experience possible.

Warm regards,

CL Card Team

Rated 5 out of 5 stars

Great Card!!

Absolutely loving the 2% cashback in btc/eth or usdt! It's a great incentive that genuinely adds value. Also, the customer service has been decent, responsive and helpful. Overall, it's been a good experience with this service. Highly recommended!

2 January 2024
Unprompted review
CL Card (Crypto Life) logo

Reply from CL Card (Crypto Life)

Majd,

Thank you so much for sharing your wonderful experience with us!

We're thrilled to hear that you're loving the upto 2% cashback – it's indeed a fantastic incentive that adds real value to our service.

Our team is dedicated to providing exceptional customer service, and we're delighted to know that you found them to be responsive and helpful. Your satisfaction is important to us, and we're glad to have met your expectations.

Your recommendation means the world to us, and we're truly grateful for your support. If you ever have any more feedback or questions, please don't hesitate to reach out. We're here to make your experience even better!

Thank you

CL Card Team

Rated 1 out of 5 stars

Refund with ARN number lost

I am dissatisfied and concerned as I have not received a refund of 1300 zł despite providing the ARN number. This situation is particularly frustrating because the ARN (Acquirer Reference Number) is supposed to facilitate and track the refund process.

27 October 2023
Unprompted review
CL Card (Crypto Life) logo

Reply from CL Card (Crypto Life)

Hello Jakub,

We are so sorry that you have had a negative experience, we have made a request to get further information to investigate your issue further.

Thank you for raising your issue with us, rest assured we will look to rectify this as quickly as we can.

Thank you

CL Card Team

Rated 1 out of 5 stars

Avoid

Avoid, if possible. Terrible customer support.
Verified, funded, ordered, never sent.

Customer support is slow and useless.

I didn't email them from the correct email address once now they are denying all support from the correct address, as showing in my account.

This is not a review of problems with the card. I never got one.

4 December 2023
Unprompted review
CL Card (Crypto Life) logo

Reply from CL Card (Crypto Life)

Hello Rob,

Firstly, thank you for taking the time to write a review and bring this to our attention.

The security of our users is one of our biggest concerns and I would request that you reach out to our support team using the in-app chat facility. This could help our team to identify that the account belongs to you.

You can find the in-app chat within the help centre, this can be found on the top banner.

Again, thank you for taking time to write your review and we will seek to rectify your issue as soon as we can.

Thank you

CL Card Tem

Rated 3 out of 5 stars

Troublesome ATM Withdrawals and Unresponsive Customer Support

Up until last week, I had encountered no issues with this card. However, when I attempted to withdraw money from an ATM, the machine displayed an "insufficient funds" message. This happened on two separate occasions, even though my account had adequate funds, and the corresponding amounts were deducted. Regrettably, my attempts to seek assistance from customer support have yielded no response, and the deducted funds have not been refunded as of yet.

*update*
after 2 weeks the funds have being refunded however not in the same coin.

14 November 2023
Unprompted review
Rated 5 out of 5 stars

Works perfect with Ledger

I’ve been paying with the CL card for 2 weeks now, and everything seems to be working fine. Despite the 1-star reviews, I started with lower payments of €1-2, and all of these went through successfully. I then began making higher payments, which also processed without any issues.
I should note that I’m using USDT as my cryptocurrency of choice. I haven’t tried using ETH or BTC, as they aren’t stable enough for my liking.

Additionally, putting money on the card is very easy with Ledger.

8 November 2023
Unprompted review
CL Card (Crypto Life) logo

Reply from CL Card (Crypto Life)

Hello Dave,

Thank you for the amazing review, we are so glad that you are enjoying using the product!

Thank you,

The CL Card Team

Rated 1 out of 5 stars

I don't recommend

I used it, and I'm getting double charges on each transaction. No answer from support nor funds being returned...

1 November 2023
Unprompted review
CL Card (Crypto Life) logo

Reply from CL Card (Crypto Life)

Hello Carlos,

Thank you for bringing this to our attention. We have since released a number of transaction improvements.

If you continue to have these issues please do contact our customer support team.

Warm regards,

CL Card Team

Rated 1 out of 5 stars

Do not buy the ledger

Do not buy the ledger don't even sign up to the CL Card on there there dog shxxt really really bad experience

30 October 2023
Unprompted review
CL Card (Crypto Life) logo

Reply from CL Card (Crypto Life)

L,

We are sorry to hear about your negative experience.

If you've had a bad experience with a product or service, it's essential to provide feedback so we can help overcome your issue, we have requested further information from you.

Warm regards,

CL Card Team

Rated 5 out of 5 stars

Nice platform and easy to use

Nice platform and easy to use. No issues with the card.
Good cashback 2%

11 September 2023
Unprompted review
CL Card (Crypto Life) logo

Reply from CL Card (Crypto Life)

West,

Thank you for your kind words and positive feedback! We're thrilled to hear that you find our platform nice and easy to use, and we're delighted to know that you've had no issues with the card.

We're proud to offer a 2% cashback feature, and we're glad to hear that you find it beneficial. If you ever have more feedback or questions, please don't hesitate to reach out. We're here to make your experience even better!

Warm regards,

CL Card Team

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