Recently received 2 orders from Claire Austin plants all hardy perennials. Both arrived quickly and well packed to prevent any damage to the plants. The plants themselves were healthy. I repotted them... See more
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This is the second time this year I have ordered from Claire Austin Hardy Plants. Both times, the plants have been in the most fantastic condition, and surprisingly large, given they are in 9cm pots... See more
Company replied
I ordered 3 x Leucanthemum x superbum 'Snowcap' in 9cm pots. They arrived well-packed with firm leaves and had been well-watered before dispatch. Although the plants were pot-bound, the tips of the ro... See more
Company replied
Third order (one over a year ago, two in the last 3 months). Exceptional quality. Plants arrived well packaged and unharmed every time. Obviously they require planting out correctly, and nurturin... See more
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Company details
Written by the company
Claire Austin Hardy Plants is a specialist mail order plant nursery that's built it's reputation on supplying quality hardy perennials. The range spans everything from classic cottage garden favourites to more unusual specimens and includes hundreds of different varieties carefully selected for their garden performance. Decades of hands-on growing experience, propagating, trialing, testing and tending to plants has resulted in the knowledge that every plant we offer is worthy of it's place in the garden. We hold Plant Heritage National Collections of hybrid herbaceous peonies and bearded irises and have received numerous medals and awards at shows including gold medals at the RHS Chelsea Flower Show. The National Collections include hundreds of irises and peonies, including unusual varieties not commonly found in local garden centers or at other nurseries. Our careful, effective and secure delivery packaging using recyclable materials ensures the plants arrive in excellent condition and will thrive after planting. We hope that our website and personal customer service ensures you have an informative and enjoyable experience when placing your trust in our British, family owned nursery. We're delighted to share our knowledge and passion for plants with you!
Contact info
Not open to public, SY16 4EN, Newtown, United Kingdom
- 01686 670342
- enquiries@claireaustin-hardyplants.co.uk
- claireaustin-hardyplants.co.uk
4.7
Excellent
206 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Nice website kept me informed of…
Nice website kept me informed of delvirey plants arrived on time plants were small but healthy
2 March 2026
Unprompted review
Excellent
My first purchase from here, and I'll definitely be back! Healthy plants, well packaged and promptly delivered. Thank you.
26 February 2026
Unprompted review
Reply from Claire Austin Hardy Plants
We're pleased that you trusted us with your first order and are delighted that you appreciate our healthy plants, packaging and prompt delivery. Thank you for taking the time to let us and others know by leaving a review.
The Team at Claire Austin's.
I haven't ata four year old granddaughter…
I have a four year old granddaughter called Violet. Eversince she was born I have been trying to buy properly fragrant violets. These are the first ones that work
6 March 2026
Unprompted review
Reply from Claire Austin Hardy Plants
We're really pleased to hear that you've managed to get fragrant violets from us after such a long search. We hope they bring you and Violet many years of happiness.
The Team at Claire Austin's
I have ordered plants from this nursery…
I have ordered plants from this nursery for years, I always receive well cared for plants with really good ad ice on planting feeding etc a reassuring experience
29 January 2026
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for your orders and trust in us over the years. As a family owned, British business we really appreciate your support and thank you for taking the time to leave a review. Happy gardening.
The Team at Claire Austin's
Did not expect such a bad quality
Did not expect such a bad quality from Claire Austin. 3 peony roots have been ordered, 2 came very small (very little dry roots approximately 6 cm) one of them Pastelegance for 125£. I could not believe my eyes when I opened the box. I’ve ordered peonies before from Dutch online shops in UK and they were much better and cheaper.
27 October 2025
Unprompted review
Reply from Claire Austin Hardy Plants
We were sorry to hear of your disappointment especially in relation to Peony 'Pastelelegance' which is a hard to come by and special peony. Peony roots vary in size by type and variety. The size of the roots supplied to you is, in our opinion as commercial growers for decades, in line with seasonal expectations.
It is unfortunate that you did not choose to return the peonies to us for a refund as offered. We didn't feel asking for the return of the order prior to issuing a refund was unreasonable when the value of the plants and rarity of varieties supplied was taken in to consideration. Peony collectors that had missed out on securing a Pastelegance due to the limited availability would have been delighted to receive your returned plant.
We hope the peonies have now been planted and will thrive, putting to rest your concerns as to the size and vigour of the healthy roots supplied . As a British, family owned nursery, peony lovers and holders of a Plant Heritage National Collection of hybrid herbaceous peonies we are saddened to hear your expectations weren't met. We hope that peonies form a part of the great enjoyment that can be derived from your garden in future.
We thank you for taking the time to write to us again.
All of the plants were lovely and…
All of the plants were lovely and arrived in good condition- well packed with recyclable packaging.
Appreciated the email telling me when dispatched so had an idea when arriving.
Delivery was good.
Like the regular offers email- always beautifully photographed and tempting.
The catalogue is lovely too- great photos and descriptions.
10 September 2025
Unprompted review
Reply from Claire Austin Hardy Plants
We're pleased you've enjoyed your experience with us from catalogue through to delivery and that you've signed up to our newsletters to obtain our regular offers. Thank you for taking the time to write such a comprehensive and lovely review and we hope the plants bring you years of enjoyment.
The Team at Claire Austin's
Excellent service
As usual, Claire Austin produces excellent plants always in good condition on arrival. I welcome her emails advertising new plants but, sadly, can't always buy at whim as I would have nowhere to plant them!
A very dependable plant producer and orders are always packed and delivered with care.
18 August 2025
Unprompted review
Reply from Claire Austin Hardy Plants
It's great to hear that you enjoy our email/newsletter offers and find the plants excellent and arriving in good condition. Unfortunately we can't help you increase your garden size but we're pleased to be a part of your existing plant enjoyment! Thank you for taking the time to write a review.
The Team at Claire Austin's
Excellent quality plants
I was delighted when I revived my parcel of plants. They were beautifully packaged, undamaged and excellent quality plants. I will be ordering plants from Claire Austin again.
22 August 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Delighting fellow plant enthusiasts is what we aim to achieve with every order so we're really pleased to read your review. Thank you for taking the time to let us and others know about your experience of our nursery. We look forward to supplying more plant pleasure when the time comes.
The Team at Claire Austin's
Excellent
Lovely healthy ‘clean’ looking plants. Very well packaged with helpful planting advice.
11 August 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thanks for noting the healthy, clean plants and packaging. We're pleased you found the planting advice helpful and really appreciate you taking the time to place a review. Happy gardening.
The Team at Claire Austin's
Healthy, well established plants
The plants I ordered arrived very well packaged, in pots and modules to prevent soil loss in transit.
The plants themselves were very healthy and well established, with a good rootball, the compost was moist. Immediately planted out and they are thriving. The updates on despatch were very helpful and they arrived on the date promised. Wouldn't hesitate to order again.
27 August 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you so much for your comprehensive review which has been passed on to the team and brought smiles all round. We're delighted you have appreciated the quality, packing, care and delivery and that the plants are thriving. We hope you derive many years of enjoyment form the plants.
The Team at Claire Austin's
First class pants and service
First class pants and service. Very farst delivery
19 August 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thanks for the five stars. We're pleased you've awarded them to us.
The Team at Claire Austin's
Great plants, great Company
First time I had ordered from Claire Austin Plants. I could not get the plant I wanted, but she had it. When I received the plant along with some others, they did not disappoint. They were excellent plants, very well packaged and arrived quickly. Excellent service and I will be using this company again. Thank you.
14 August 2025
Unprompted review
Reply from Claire Austin Hardy Plants
It's great to hear you found the plant you wanted as we pride ourselves on our extensive range including plants not commonly available at other nurseries and garden centres. Pleased you noted the excellent quality, packaging and quick arrival. We look forward to bringing more plant pleasure to you and thank you for your order and for taking the time to place a review.
The Team at Claire Austin's
Claire Austin is my go-to for plants
Claire Austin is my go-to for plants - they arrive promptly, well packaged, and are good hardy specimens. Instructions and other helpful information is also provided.
The Garden Advisor is also very helpful
8 August 2025
Unprompted review
Reply from Claire Austin Hardy Plants
It's great to hear that we are your 'go to for plants'. Thank you for putting a smile on our faces. We're pleased that you've mentioned our prompt delivery, good packaging and hardy specimens as well as the helpful information provided. Our garden advisor is currently being perfected so isn't always visible as we test how it's working but we're looking to 'fully launch' it very soon. Thank you for taking the time to place a review.
The Team at Claire Austin's
Perfect plants, perfectly packed
It goes without saying that the quality and selection of plants from Claire Austin is outstanding. I started with a collection to fill a border, more recently I have returned again and again for specific plants. My latest purchase was for 6 Sanguisorba Officinalis. The beautiful healthy plants arrived within days of order and in perfect condition. Congratulations too, on the packing. The plants were completely protected with minimum wastage. Ie. The box was a perfect size and didn’t include or require masses of packing material and a trip to the recycling centre!
21 August 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you not only for your glowing review but also for your repeat trust in us and for placing a review. We're delighted that you enjoy our wide plant selection and the efforts we put in to our packing. We are always reviewing how we do things to ensure that we continue to offer a great customer focused experience. Thanks for sharing in our plant love.
The Team at Claire Austin's
I have placed a few orders with Claire…
I have placed a few orders with Claire Austin. They are very quick at despatching on the whole and I really like the way they package the plants . It doesn't take ages to get them out of the box unlike one of their competitors.
The quality of the plants are really good too and not too small. Their planting information is also very good.
19 August 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for taking the time to write a review, it's really appreciated. We're pleased that you've found our packaging superior to other nurseries and that the plant quality has been apparent. We hope that our plants bring you great pleasure.
The Team at Claire Austin's.
Leucanthemum x superbum 'Snowcap'
I ordered 3 x Leucanthemum x superbum 'Snowcap' in 9cm pots. They arrived well-packed with firm leaves and had been well-watered before dispatch. Although the plants were pot-bound, the tips of the roots were white, showing that they were growing well. No dead and rotting roots here!! After temporarily re-potting to 3-litre pots, they're looking good, and I'm well pleased with them.
26 August 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Pleased to hear the Leucanthemum are doing well. It's a time of year when were busy re potting stock and it sounds like you beat us to it on this occasion! We're glad you're pleased with the plants and thank you for supporting our family owned business.
The Team at Claire Austin's
Reply from Claire Austin Hardy Plants
Glad the plants arrived in good condition. We've been watering continually in this hot weather and turning plant orders around quickly to ensure their good health upon arrival at their new home. Thanks for letting us know our efforts resulted in good healthy plants on arrival with you.
The Team at Claire Austin's.
A repeat order
A repeat order. The plants received are very good quality
26 August 2025
Unprompted review
Reply from Claire Austin Hardy Plants
We hope the plants thrive for you and bring many years of pleasure. Thank you for taking the time to write a review.
The Team at Claire Austin's
Lovely plants
Lovely plants. Delivered well packed and in great condition. Well grown with good root growth. Planted out, watered and growing away well.
21 August 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for your kind words and for mentioning our packaging and plant health to others. As a small British owned family business it really does make our efforts feel all the more worth while when we get positive feed back. Pleased to hear the plants are doing well .
The Team at Claire Austin's
Great quality and great service
I regularly buy from Claire Austin and have never been disappointed. Deliveries are always prompt and the plants are always beautiful and healthy. My only problem is trying not to buy too many plants!
22 August 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for a lovely review and sharing in our plant enthusiasm and pleasure. We appreciate your business and hope what you buy brings many years of pleasure.
The Team at Claire Austin's
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