Clarity Insolvency Reviews 

1,934
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally kind, patient, and knowledgeable when calmly guiding individuals through various available choices. Consumers truly appreciate the compassionate, highly supportive, and completely non-judgmental assistance provided throughout the entire journey, which helps greatly reduce stress and anxiety. Some reviewers were not happy with communication difficulties encountered after changing their minds about proceeding with the service. A few people also mentioned experiencing unreturned phone calls, feeling pushed toward options, or having calls disconnected when trying to stop the process.

What people talk about most

Staff

Customers report deeply positive experiences with staff, highlighting professional, compassionate, and... See more

Customer service

People report positive experiences with customer service, praising advisors for being empathetic,... See more

Service

Clients share positive opinions on service, describing it as efficient, trustworthy, and extremely helpful.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am incredibly thankful to Robert, an exceptionally kind and compassionate gentleman who has been a guiding force in my life. With his support, I have overcome so many challenges, and my stress has s... See more

Rated 5 out of 5 stars

Zahid was wonderful. They spent 3 hours messaging with me to go through all my options and helped me decide on the best one for my situation. I feel like a huge weight has been lifted from my shoulde... See more

Rated 5 out of 5 stars

Today I was called first thing after I submitted a request last night to look at my options, I was contacted by Paul who took all his time to thoroughly go through all the options open to me , he ans... See more


Company details

  1. Debt relief service
  2. Insolvency service

Written by the company

Clarity Insolvency is a UK debt help company that prides itself on helping people regain control of their finances. We offer free, clear, debt advice to help you find the best solution for your circumstances.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,934)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Today with Diren,at first the clarity…

Today with Diren,at first the clarity and search on my debts went well but then I was asked for 3 months statement from all my bank accounts because they wanted to study my spending patterns and see I was earning. Only to start getting asked questions that answers were in the statement. After almost 2 hours of repetitive questioning,even though I mentioned earlier that I just needed my loans consolidated in one place where I can pay monthly. I was then referred to another platform as they could help in loan consolidation. My question to Diren was why then waste my time when I already told you from the beginning what I needed. You literally got all my information and then nothing.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Nilesh the gentleman I spoke with was…

Nilesh the gentleman I spoke with was very understanding about my situation he was not judge mental he listened with care and showed empathy he went through everything he needed to regarding my situation he made things clear at all times and he reassured me that all the stress I’ve been under lately will soon be a thing of the past we reached a figure that was manageable for me so very happy with the outcome I feel as if a heavy weight has been lifted off my shoulders and now I can concentrate on my mental health and wellbeing so once again a big thank you.

31 July 2026
Unprompted review
Rated 2 out of 5 stars

Initially they were lovely ~then very pushy

Initially they were lovely ~(whatsapp), but it became very pushy about doing an IVA. One message just 'Please will you sign it'. When I decide to not go ahead the answers jus became 'Ok'. I didn't sign anything. When I enquired about another option it felt pushed towards IVA which I know will be because of the large fee. I am hoping that I do not hear from them again now that I have decided to now go ahead.

30 July 2026
Unprompted review
Rated 1 out of 5 stars

I enquired with clarity about debt…

I enquired with clarity about debt advice, initially they were lovely and helpful I considered an iva but decided i had changed my mind before the meeting went ahead, i felt like they were still trying to push me to go into one, i phoned on multiple occasions to have the phone put down on me or i was told i would be called back to which i wasn’t. I was also told on several occasions that my iva meeting would be cancelled yet i am still receiving notifications from companies saying they are being told i am entering an iva which is against my wishes and they do not have permission for the whole experience has been a nightmare i wouldn’t recommend them

16 July 2026
Unprompted review
Clarity Insolvency logo

Reply from Clarity Insolvency

Hi Jennifer,

Thank you for taking the time to leave your feedback. We're sorry to hear that you were unhappy with your experience, as this isn't the standard of service we aim to provide.

We understand that a manager has tried to contact you today, as we'd really appreciate the opportunity to discuss your concerns and look into what happened.

We value all feedback and will use your comments to help improve our service.

Thanks,
Clarity

Rated 5 out of 5 stars

Jack was amazing

Jack was amazing. I didn't have full ideas of all my debts, and he walked me through finding them all, discovered money I was entitled to claim, and helped sort out a manageable plan, that has lifted SUCH a weight off of my mind.

24 July 2026
Unprompted review

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