Clarity Insolvency Reviews 

1,940
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally kind, patient, and knowledgeable when calmly guiding individuals through various available choices. Consumers truly appreciate the compassionate, highly supportive, and completely non-judgmental assistance provided throughout the entire journey, which helps greatly reduce stress and anxiety. Some reviewers were not happy with communication difficulties encountered after changing their minds about proceeding with the service. A few people also mentioned experiencing unreturned phone calls, feeling pushed toward options, or having calls disconnected when trying to stop the process.

What people talk about most

Staff

Customers report deeply positive experiences with staff, highlighting professional, compassionate, and... See more

Customer service

People report positive experiences with customer service, praising advisors for being empathetic,... See more

Service

Clients share positive opinions on service, describing it as efficient, trustworthy, and extremely helpful.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am incredibly thankful to Robert, an exceptionally kind and compassionate gentleman who has been a guiding force in my life. With his support, I have overcome so many challenges, and my stress has s... See more

Rated 5 out of 5 stars

Zahid was wonderful. They spent 3 hours messaging with me to go through all my options and helped me decide on the best one for my situation. I feel like a huge weight has been lifted from my shoulde... See more

Rated 5 out of 5 stars

Today I was called first thing after I submitted a request last night to look at my options, I was contacted by Paul who took all his time to thoroughly go through all the options open to me , he ans... See more


Company details

  1. Debt relief service
  2. Insolvency service

Written by the company

Clarity Insolvency is a UK debt help company that prides itself on helping people regain control of their finances. We offer free, clear, debt advice to help you find the best solution for your circumstances.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,940)

127 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I enquired with clarity about debt…

I enquired with clarity about debt advice, initially they were lovely and helpful I considered an iva but decided i had changed my mind before the meeting went ahead, i felt like they were still trying to push me to go into one, i phoned on multiple occasions to have the phone put down on me or i was told i would be called back to which i wasn’t. I was also told on several occasions that my iva meeting would be cancelled yet i am still receiving notifications from companies saying they are being told i am entering an iva which is against my wishes and they do not have permission for the whole experience has been a nightmare i wouldn’t recommend them

16 July 2026
Unprompted review
Clarity Insolvency logo

Reply from Clarity Insolvency

Hi Jennifer,

Thank you for taking the time to leave your feedback. We're sorry to hear that you were unhappy with your experience, as this isn't the standard of service we aim to provide.

We understand that a manager has tried to contact you today, as we'd really appreciate the opportunity to discuss your concerns and look into what happened.

We value all feedback and will use your comments to help improve our service.

Thanks,
Clarity

Rated 5 out of 5 stars

Jack was amazing

Jack was amazing. I didn't have full ideas of all my debts, and he walked me through finding them all, discovered money I was entitled to claim, and helped sort out a manageable plan, that has lifted SUCH a weight off of my mind.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Helpful

I delt with a guy called craig extremely helpful easy to talk to. I was nervous about the whole thing but craig was spot on.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Debt anxiety was keeping me awake most…

Debt anxiety was keeping me awake most nights through not knowing how to get through it , but clarity helped set a plan making sure I understood the whole plan and by the end of the call I felt like I had control of my life again and the worries where controlled and manageable

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Clarity Solvency

Simon at Clarity Solvency explained the process to me thoroughly ensuring I understood each step. He was
Understanding and non-judgemental patient supportive and made me feel secure in my decision to seek help at last with my financial troubles. Thank you Clarity. I highly recommend this company to anyone who needs help.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support from start to finish

Excellent support from start to finish. My advisor Jun went above and beyond in making sure I was ok during process and did not put pressure on me. He explained all my options and was able to explain things that I may not of understood straight away. Honestly left like a weight has been lifted of my shoulders and that’s all to you Jun thank you.

17 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look