Clarks - Reading Reviews 546

TrustScore 5 out of 5

4.9

105 Broad Street, RG1 2AZ Reading, Berkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Shopping for our daughter’s first pair of pre-walking shoes, it had to be Clarks. We were welcomed to the store and shown the way to the pre-walking selection. Dom was a great help, really friendly,... See more

Rated 5 out of 5 stars

Few days ago I went with my son to buy him school shoes, we just stepped in the store and Dom greeted us very welcoming, the whole experience was great and Dom was amazing ready to answer all the ques... See more

Rated 4 out of 5 stars

Bought my son his pair pair of school shoes from Charles lovely design lovely soft leather Unfortunately only after 2 months there’s was extensive wear and tear on the inside I went to Clarkes s... See more

Rated 5 out of 5 stars

Back to school bedlam and the staff were like a well oiled machine. Patient, calm, smiling and helpful. Tizrah who helped us was excellent. Made what would otherwise have been a nightmare into a surp... See more


Company details

  1. #85 of 214 best companies in Shoe shop
  2. #21 of 35 best companies in Boot Shop
  3. #3 of 11 best companies in Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 105 Broad Street, RG1 2AZ, Reading, Berkshire, United Kingdom

  • 01189573881

4.9

Excellent

TrustScore 5 out of 5

546 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Brilliant Shoe experience at Clarks

Ellis was fantastic during the shoe fitting for my 2 daughters. He was very friendly, knowledgable and the girls are thrilled with their trainers, shoes and wellies.

11 January 2026
Unprompted review
Rated 5 out of 5 stars

First shoes

Went to the Reading store to get our toddler his first pair of "real shoes" We were served by Ellis, who was very helpful and managed to take our child's measurements with no problem! Very good customer service from start to finish.

28 December 2025
Unprompted review
Rated 5 out of 5 stars

V good service

V good service, quickly able to check what’s in stock in store and online

Branch: Reading
Server by: Ellis

28 December 2025
Unprompted review
Rated 5 out of 5 stars

Being served by a lovely guy called…

Being served by a lovely guy called Ellis really made our day. What a helpful, delightful, polite and even paid me a compliment. Yes he did sell me a pair of shoes. Clarks are lucky to have Ellis working for them.
Many thanks Hazel.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

I visited the store just to buy some…

I visited the store just to buy some laces. A young man named Elliott could not have been more helpful, he took great trouble to steer me to the best laces for my shoes, I ended up buying a cleaning kit which, again, he wet to great lengths to explain what each product does. His customer service skills are truly impressive , service above and beyond what you would expect.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Zoha Reading served me today

Zoha Reading served me today. She was professional and very knowledgeable with the shoes I wanted to buy. As a customer, I really appreciate her time and dedication to serving me today.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Lucy in the Reading store was…

Lucy in the Reading store was absolutely amazing. So informative and lovely and made buying my daughter’s first shoes such a lovely experience. Thank you Lucy!

14 November 2025
Unprompted review
Rated 5 out of 5 stars

I took my 2 daughters to clarks today…

I took my 2 daughters to clarks today for measuring and to buy some shoes and trainers. Amna served us today and was fantastic, she was attentive, warm and patient. My youngest daughter was being a bit of a nightmare but Amna brushed it off. A massive thank you! We bought 2 pairs of shoes and a pair of trainers because of her! She deserves a pay rise!

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service by Lucy!

Took my little one for school shoes this morning - Lucy was absolutely fantastic, friendly and professional - we got our shoes in record time - thank you!

31 October 2025
Unprompted review

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