Shopping for our daughter’s first pair of pre-walking shoes, it had to be Clarks. We were welcomed to the store and shown the way to the pre-walking selection. Dom was a great help, really friendly,... See more
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Few days ago I went with my son to buy him school shoes, we just stepped in the store and Dom greeted us very welcoming, the whole experience was great and Dom was amazing ready to answer all the ques... See more
Bought my son his pair pair of school shoes from Charles lovely design lovely soft leather Unfortunately only after 2 months there’s was extensive wear and tear on the inside I went to Clarkes s... See more
Back to school bedlam and the staff were like a well oiled machine. Patient, calm, smiling and helpful. Tizrah who helped us was excellent. Made what would otherwise have been a nightmare into a surp... See more
Company details
- #85 of 214 best companies in Shoe shop
- #21 of 35 best companies in Boot Shop
- #3 of 11 best companies in Shoe Factory
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
105 Broad Street, RG1 2AZ, Reading, Berkshire, United Kingdom
- 01189573881
Replied to 98% of negative reviews
Typically replies within 48 hours
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Brilliant Shoe experience at Clarks
Ellis was fantastic during the shoe fitting for my 2 daughters. He was very friendly, knowledgable and the girls are thrilled with their trainers, shoes and wellies.
Ellis was amazing
Ellis was amazing! So helpful and made the experience fun for my little boy. Always have a great experience in the reading branch!
Great friendly help from Ellis with my…
Great friendly help from Ellis with my daughters shoes.
Great customer service from Ellis
Great customer service from Ellis. Was entertaining to the kids and very attentive.
Thanks Dom for helping us find the…
Thanks Dom for helping us find the right shoes.
First shoes
Went to the Reading store to get our toddler his first pair of "real shoes" We were served by Ellis, who was very helpful and managed to take our child's measurements with no problem! Very good customer service from start to finish.
V good service
V good service, quickly able to check what’s in stock in store and online
Branch: Reading
Server by: Ellis
Being served by a lovely guy called…
Being served by a lovely guy called Ellis really made our day. What a helpful, delightful, polite and even paid me a compliment. Yes he did sell me a pair of shoes. Clarks are lucky to have Ellis working for them.
Many thanks Hazel.
Thank you so much to Ellis who was so…
Thank you so much to Ellis who was so wonderful and friendly
A Seamless Exchange Thanks to Outstanding Service
Thank you to Ellis for the warm and attentive service! Our size exchange at Clarks went very smoothly—it was a truly pleasant shopping experience.
Very good experience, a staff member Lennon had professional attitude with good costumer service skills. highly recommended.
good communication
Bryony Reading was great ..She is an…
Bryony Reading was great ..She is an excellent sales person
I was served by Salorm at Clarks today…
I was served by Salorm at Clarks today .
She was wonderful and patient with me despite the fact I was struggling to find the right pair to address my sole pain .
Thanks to her I walked away with the right pair
I visited the store just to buy some…
I visited the store just to buy some laces. A young man named Elliott could not have been more helpful, he took great trouble to steer me to the best laces for my shoes, I ended up buying a cleaning kit which, again, he wet to great lengths to explain what each product does. His customer service skills are truly impressive , service above and beyond what you would expect.
Zoha Reading served me today
Zoha Reading served me today. She was professional and very knowledgeable with the shoes I wanted to buy. As a customer, I really appreciate her time and dedication to serving me today.
Clark Reading ataff helpful
Dom from Clark was really helpful in Reading branch. He is knowledgable, keen to help attitude and and very cheerful.
5** review - I went to Clark’s today with a pair of…
I went to Clark’s today with a pair of my sons school shoes that had broken. Selorm was a superstar and helped me find a new pair to exchange the broken pair for without any fuss. Such a superstar! Thanks so much
Lucy in the Reading store was…
Lucy in the Reading store was absolutely amazing. So informative and lovely and made buying my daughter’s first shoes such a lovely experience. Thank you Lucy!
I took my 2 daughters to clarks today…
I took my 2 daughters to clarks today for measuring and to buy some shoes and trainers. Amna served us today and was fantastic, she was attentive, warm and patient. My youngest daughter was being a bit of a nightmare but Amna brushed it off. A massive thank you! We bought 2 pairs of shoes and a pair of trainers because of her! She deserves a pay rise!
Great service by Lucy!
Took my little one for school shoes this morning - Lucy was absolutely fantastic, friendly and professional - we got our shoes in record time - thank you!
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