ClearEstate Reviews 

403
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being exceptionally helpful, patient, and thoroughly professional throughout the entire journey. People genuinely appreciate receiving clear guidance, friendly communication, and compassionate support during complex estate planning and probate stages. Users find the interactive meetings very useful for understanding legal requirements and navigating the digital platform. Some reviewers were not happy with administrative errors and incorrect documents that caused significant frustration and unexpected delays. Others also noted that communication channels and response times on the platform were sometimes slow and difficult.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently professional,... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the knowledgeable team for... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that reviewers felt well... See more

User experience

Consumers find user experience to be positive, highlighting professional communication, efficient staff... See more

Response time

Users describe ambiguous interactions with response time regarding communication. While reviewers praised... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tatiana was very kind, patient and professional. She helped to clarify the remaining process and steps to expect until our estate planning is complete. She also demonstrated how to move around on... See more

Company replied

Rated 5 out of 5 stars

We knew we needed to redo our wills and assign new executors. Clear Estate was very efficient and helpful in explaining our options. While there a fair amount of upfront work, it will make the situati... See more

Company replied

Rated 5 out of 5 stars

We are very pleased with how helpful and flexible everyone were with us during the process and how helpful they have been. There has been a few delays requested by us and all were accommodated to our... See more

Company replied

Rated 5 out of 5 stars

The actual showing of the portal to go through and answer, confirm, edit, etc. during the meeting was helpful in getting more comfortable withe the portal. Also Tatiana Milad was proficient in answer... See more

Company replied


Company details

  1. Alternative Financial Services
  2. also in
  3. Estate Liquidator
  4. Estate Planning Lawyer
  5. Non-bank financial service

About ClearEstate

Written by the company

ClearEstate is a technology-driven company that simplifies both estate planning and estate settlement. Founded in 2020, ClearEstate offers an online platform to create and manage wills, powers of attorney, trusts, and navigate the complexities of estate settlement. The platform allows users to plan for the future by structuring their estate, minimizing taxes, and ensuring their wishes are clearly outlined. It also simplifies the settlement process by guiding families through tasks like appointing executors, distributing assets, handling debts, and managing taxes. ClearEstate provides expert support, ensuring clients can update their plans at any time and offering professional executor services to ensure their wishes are respected. Promo Image

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

403 reviews

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4.6

All reviews

(403)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Seems like a great company to get help

Stephen was super thorough and kind as he walked me through how this company works. If my situation aligned I would definitely work with this team. You can tell that they really care and know their stuff.

20 November 2024
Rated 5 out of 5 stars

Probate

Although my probate situation was very complicated. And not within the scope that they handle. They were very helpful in answering questions that I had. Very professional and compassionate.

11 November 2024
Rated 5 out of 5 stars

Always ready to help!

Clear estate has been a great company to work with. They are always ready to answer my questions and have done a great job easing my stresses and helping me through the probate process.

3 June 2024
Rated 1 out of 5 stars

We are very disappointed with our…

We are very disappointed with our experience with Clear Estate. Initially we were told we would have 1 hour complimentary meeting but when we asked questions at this meeting, we were told that since we haven't paid they cannot give us any advice. The one hour complimentary meeting lasted only 20 min with us signing up. There were no questions asked as to whether we needed an executor or not or explaining what the different tiers might be. We felt bulldozed into signing up for the most costliest plan that they have without asking us whether we really needed that plan. We were also told that we could cancel any time, thus we opted to pay by instalments in case we are not satisfied with our experience. Then in the subsequent months, we downloaded our informations and our previous POA and Personal Directives onto the 'vault'. The consultant Kim did work with us on a new Will but we were very uncomfortable with the wordings because it would give Clear Estate a lot of power over the estate. We then decided to terminate their service. At this point we had already paid for 6 months of their service (downloading onto their vault and discussing our Will) which we did not complete. We submitted our previous POA and Personal Directive which were not changed in any way and no reviews were done. We were told that with no future withdrawals would take place from here on which was not the case. When we tried getting a refund of the amount paid after the termination, we were promised phone calls back which did not happen. I had called half a dozen times and talked to 3 different individuals and each time I was assured that I would get a call back which never happened. They are very good talkers, but no actions with follow up. I would definitely not recommend this company.

28 September 2024
Unprompted review
ClearEstate logo

Reply from ClearEstate

Thank you for taking the time to share your feedback. We value your input and take your comments seriously. We’d like to address the concerns you've raised and provide some clarifications.


Our free consultations are designed to provide an overview of our services and align you with the most appropriate plan for your needs, whatever tier that may be. This includes considering whether or not you have an executor available to act in your estate settlement.

There is a set up fee and an annual subscription fee for our estate planning services. When our customers opt for a payment plan, this is done through our third party provider and does not impact our service agreement. If a customer requests to cancel future billings, we of course cancel their ongoing subscription. This is unrelated to the third party payment plan for the initial purchase.


Our team spent many hours on your estate planning needs, over and above what is typical, including providing our subject matter expertise, addressing your specific concerns, explaining the legalese involved and proposing reasonable alternatives where possible. While we understand your frustration, we have not only produced your estate planning documents but also reviewed the final version with you. We believe we have fulfilled our service commitment to you.

Transparency and customer satisfaction are priorities for us. We would be happy to discuss further with you.

Best regards,
The ClearEstate team.

Rated 5 out of 5 stars

Shaz was fantastic

Shaz was fantastic, he answered all my questions, advised me of the next steps. He explained everything to me in such a way it was easy for me to understand.
I now know my legal rights and have a good idea what my next steps are in dealing with my friends estate.
I thank you and appreciate all your help. It was a pleasure. Shaz is a very intelligent and young man, he knows and does his job very well.
I will more than likely contact your company in the near future to edit my last wishes, after learning some of the legal issues that could arise for the executor. I don t wish the same issues to happen to my next of kin, not to mention the time and money it takes to resolve everything upon my next of kin.

23 September 2024
Rated 5 out of 5 stars

Kim is the Trifecta of customer service…

Kim is the Trifecta of customer service - Prompt. Personable. Professional. Attention detail is amazing and she allowed us all the time that we needed to make the decisions that were right for us. Especially in this world of facts and forms and formidable decision-making. A lot of input but the Right info into the Right boxes. Soo much to take into consideration we were glad we had Kim to walk us through it step-by-step. ClearEstate is the clear choice.

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Great Help!

ClearEstate staff simplified for me what as a daunting task. I knew nothing about the process but was clearly guided through the steps, which helped make it manageable and understandable. The staff were a great help with a difficult responsibility.

30 August 2023

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