ClearEstate Reviews 

403
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being exceptionally helpful, patient, and thoroughly professional throughout the entire journey. People genuinely appreciate receiving clear guidance, friendly communication, and compassionate support during complex estate planning and probate stages. Users find the interactive meetings very useful for understanding legal requirements and navigating the digital platform. Some reviewers were not happy with administrative errors and incorrect documents that caused significant frustration and unexpected delays. Others also noted that communication channels and response times on the platform were sometimes slow and difficult.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently professional,... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the knowledgeable team for... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that reviewers felt well... See more

User experience

Consumers find user experience to be positive, highlighting professional communication, efficient staff... See more

Response time

Users describe ambiguous interactions with response time regarding communication. While reviewers praised... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tatiana was very kind, patient and professional. She helped to clarify the remaining process and steps to expect until our estate planning is complete. She also demonstrated how to move around on... See more

Company replied

Rated 5 out of 5 stars

We knew we needed to redo our wills and assign new executors. Clear Estate was very efficient and helpful in explaining our options. While there a fair amount of upfront work, it will make the situati... See more

Company replied

Rated 5 out of 5 stars

We are very pleased with how helpful and flexible everyone were with us during the process and how helpful they have been. There has been a few delays requested by us and all were accommodated to our... See more

Company replied

Rated 5 out of 5 stars

The actual showing of the portal to go through and answer, confirm, edit, etc. during the meeting was helpful in getting more comfortable withe the portal. Also Tatiana Milad was proficient in answer... See more

Company replied


Company details

  1. Alternative Financial Services
  2. also in
  3. Estate Liquidator
  4. Estate Planning Lawyer
  5. Non-bank financial service

About ClearEstate

Written by the company

ClearEstate is a technology-driven company that simplifies both estate planning and estate settlement. Founded in 2020, ClearEstate offers an online platform to create and manage wills, powers of attorney, trusts, and navigate the complexities of estate settlement. The platform allows users to plan for the future by structuring their estate, minimizing taxes, and ensuring their wishes are clearly outlined. It also simplifies the settlement process by guiding families through tasks like appointing executors, distributing assets, handling debts, and managing taxes. ClearEstate provides expert support, ensuring clients can update their plans at any time and offering professional executor services to ensure their wishes are respected. Promo Image

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

403 reviews

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4.6

All reviews

(403)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mr. Dal

Mr. Dal was knowledgeable and friendly. He was attentive and provided useful information. I appreciate his assistance.

10 August 2024
Rated 5 out of 5 stars

Extraordinary, for real

We had a special case that required a lot of extra attention. The ClearEstate team went above and beyond. I'm not kidding, no other provider of estate planning services would have been able to do what they did, all above board, fully legal and in compliance. It was literally amazing to watch Angie and her team go the extra mile for us. I can't thank them enough!

8 August 2024
Unprompted review
Rated 2 out of 5 stars

I was looking for legal advice and was…

I was looking for legal advice and was surprised to learn that your expertise does not extend to lawyers. Your advertisement is misleading and should be changed to reflect that your service is not provided by lawyers.

12 July 2024
ClearEstate logo

Reply from ClearEstate

Dear Lee,

Thank you for sharing your feedback. We sincerely apologize if any of our communication has caused confusion or led you to feel misled. Your concern is very important to us, and we take it seriously.

We strive to be clear in all our communications, emphasizing that we are not a law firm and that our services are not provided by lawyers. In most cases, estate settlement does not require a lawyer. During your free consultation, we uncovered that your situation involves litigation, which is a no-go for our services.That is why we hold free consultations. We aim to better understand your needs to make sure we can support you and your family through the estate administration process.

We have nonetheless conducted a thorough review of our materials to ensure that we are not inadvertently implying otherwise. Although we did not find any instances of this, we will double our efforts to clarify this in all our communications moving forward.

Thank you again for bringing this to our attention. We value your input and are committed to improving our services.

Rated 4 out of 5 stars

Hi my name is Robert Robinson and I'm…

Hi my name is Robert Robinson and I'm here to let you know I don't know what this collection is about because I never ordered anything or ask for loan or any of that so I don't know what this is about just to let you know there's someone else that is using my name to try to destroy my credibility so if you need to contact me please contact me at 559 513 3479 thank you

19 June 2024
Rated 5 out of 5 stars

My review

I was provided with answers to my millions of questions and pointed in the right direction to get started on this difficult journey.

25 June 2024
Rated 1 out of 5 stars

If I could give them zero stars I…

If I could give them zero stars I would.

They promised dates for paperwork and filings that were grossly mis managed. I had to ask them again and again to actually provide the service that was promised. I contacted them in October of 2023 to manage the estate of my grandmother. Her estate was VERY simple and I'm still fighting with them to actually do the work and get the estate closed. The fancy dashboard stopped working months ago and they never fixed it. It seems I'm on my own to wrap up the estate. Thousands of dollars for almost nothing. Buyer BEWARE. DO NOT USE THIS SERVICE. They promise the best and provide the worst. Get an actual lawyer and save yourself major stress and heartache.

14 June 2024
Unprompted review
ClearEstate logo

Reply from ClearEstate

Dear Jillian,
Thank you for taking the time to leave us your valued feedback. We truly appreciate it.
We want to address some of the concerns you raised. After carefully reviewing the file, we believe we have provided diligent and expedient service in this case.
As you mentioned, you initially reached out to our office in late October regarding the sale of the main property. At that time, you informed us of a firm deadline in December, just weeks away, to complete a sale transaction. Upon receiving your request, we expedited the probate application process to ensure it was granted as quickly as possible. Thanks to the efforts of our team, probate was successfully granted, allowing us to proceed with the necessary steps. Although the court's schedule is beyond our control, our proactive expedition of the processing of your application ensured that you could proceed with the sale of the property within your desired timeframe.
Regarding your concerns about our platform, after a thorough review, we can confirm that it is fully up-to-date and functioning as intended and all core features are operational.
We understand that the complexities of the estate settlement process can sometimes be daunting. However, please be assured that we are diligently following the due course of action to complete the process and wrap up the estate. We understand the importance of this matter and, with your collaboration, are committed to seeing it through to the end.
If you have any further concerns or require additional assistance, please do not hesitate to contact us. We remain committed to resolving this matter to your satisfaction.
Best regards,
The ClearEstate Team

Rated 5 out of 5 stars

Helpful & professional

Helpful & professional. I never could have managed the process of my late husband’s estate without the help of Clear Estate. I am grateful that some stress was taken from me during this process & am satisfied with the results. Thank you to all who assisted me through this. I would recommend Clear Estate services I would definitely use them again.

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Rabiya and Samantha have been amazing…

Rabiya and Samantha have been amazing to deal with! They took me through a probate process and simplified everything to make it all as seamless as possible. I highly recommend anyone needing this type of service to contact them immediately, they really have your best interest at heart.

18 August 2023
Rated 5 out of 5 stars

Very helpful during a difficult time.

I had a consultation with Stephen Piazza today at ClearEstate. He was patient, kind and very knowledgeable. And although my situation was was not one ClearEstate could help me with, Stephen took the time to talk it through, which was very helpful. I will definitely use ClearEstate in the future and recommend them to anyone.

22 May 2024

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