Hi im Mrs Brenda Velasquez I have full application for Shauna lee so she can receive your clearloans she also a honest person to pay a fortnight payment I be the guarantor to make sure she pays the pa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everything was great, until I spoke to my mum (guarantor) who advised that the person she had spoken to over the phone was incredibly rude. Also seems to be a lot pf back and forth and over the phone... See more
Company replied
There was so much to do and my guarantor was not happy she had to make an online because yous refuse to take fax or email. Alit of people dont use online banking which makes it hard yous needed so muc... See more
Company replied
This is the second time in 2 years I’ve used clearloans. This time I had to submit the same personal details several times due to computer issues on their end. Mind you it is Xmas and everyone would b... See more
Company details
About ClearLoans
Information provided by various external sources
ClearLoans - Comparison Rate 43%
Decisions made by real people
ClearLoans doesn't just let computers decide if you can have a guarantor loan. The most important thing is that you have a friend or family member who trusts you enough to guarantee to make repayments if you don't, and that you can afford to repay the loan.
No Fees or Charges
ClearLoans doesn't charge fees for applying for a loan, paying your loan off early or making a late payment. The only thing you pay is the interest agreed before the loan is paid out.
A cheaper way to borrow
Our guarantor loans are around 30th of the interest rate of a payday loan and are regularly featured by price comparison sites as one of the cheapest options for anyone borrowing $3,000 - $15,000 with a low credit score.
Paying off your guarantor loan
We've thought of as many ways as possible for you to repay your guarantor loan. Regular payments are made by Direct Debit, but you can also pay by card over the phone during office hours. Interest is calculated daily so you only pay for the time you have the loan. If you pay the loan off early, you pay less than the agreed amount, even if you pay just $1 off early, you stop paying interest on that money immediately.
About ClearLoans
ClearLoans is an Australian guarantor loan company that offers old-fashioned loans based on trust.
Contact info
Melbourne, Australia
- 1300 430 935
- clearloans.com.au
Need to talk
Hi
Can someone please contact me I need to talk to a real person asap
6 March 2020
Unprompted review
Reply from ClearLoans
Hi,
Thanks for getting in touch, I'm sorry to hear that you haven't been able to speak to us yet.
Unfortunately, you haven't specified your name or enough information for us to locate your application and help you continue with this.
I've sent you a message directly, so please reply with more information as soon as possible.
Kind regards,
Kelsey @ ClearLoans
Was a quick and easy process both times.
4 March 2020
Unprompted review
Reply from ClearLoans
Hi Donna,
We really appreciate this feedback! We're glad to have you on board and happy to hear that both application experiences with us were quick and easy!
Kelsey @ ClearLoans
Quick easy and fast
Quick easy and fast! Thats handled within/outside normal business hours that allows shift workers or anyone really to apply and get approval and paid within 24HRS! Thanks Team
4 March 2020
Unprompted review
Very helpful reliable I haven't…
Very helpful reliable I haven't received my funds yet but very helpful and trustworthy and understanding.
4 March 2020
Unprompted review
Reply from ClearLoans
Hi Matthew,
Thank you for this great review!
We always pay the loan funds into the guarantor's bank account, to give to the borrower, as an additional security measure against identity theft. We also pay out the loan funds as a same-day bank transfer because we know our customers are keen to receive the funds as quickly as possible.
We're thrilled to have you on board and hope the funds are with you soon!
Kelsey @ ClearLoans
Very suspicious of all the positive…
Very suspicious of all the positive reviews, beware of this company is their interest rate will gouge you, 43%!!.
Very shady accepting loans to centrelink and Government payments recipients.
Been paying (faithfully) $123 a month for 20 months towards a $3000 dollar loan, was expecting $1500 remaining on my balance, nope, still $2,448 to go, meaning of that $123 dollars, only the $23 goes towards the loan, while the $100 goes straight into the company's pockets. Trust me, get a loan from a bank, its much safer.
28 February 2020
Unprompted review
Was great and helpful
27 February 2020
Unprompted review
Great service very friendly
27 February 2020
Unprompted review
Fantastic service
20 February 2020
Unprompted review
Lost allocation had to restart
19 February 2020
Unprompted review
The professionalism was perfect and…
The professionalism was perfect and services was great.
17 February 2020
Unprompted review
Amazing customer service
12 February 2020
Unprompted review
Had great service and didn’t have to go…
Had great service and didn’t have to go through to much trouble to have my loan processed. Thankyou
11 February 2020
Unprompted review
In my opinion everything runs fast and…
In my opinion everything runs fast and smooth the procedure are perfect apart from the automated you sending to your customer before my loan was approved i kept receiving automated meessages that my loan is ready to pay out all i need to do is call to finalise then when i call it hasnt been approved so that means its not ready ti be pay out . Just for improvement i think better no to send your customers false hope and some of yourservice office needs to improve their attitude towards there customer they have to realised that the people who seek help from your company are in alot of distress no one wants to pay 43% interest but when we have bad credit it give us no other option but to bite on your loans uts just dissapointing how they speak towards my guranttor when sye couldnt understand their english
7 February 2020
Unprompted review
Reply from ClearLoans
Hi Rich,
Thank you for your review.
Whenever a customer submits an application to us, we do send them personalised messages to keep them in the loop about what the next step is to get their loan paid out, as we're eager to help you get the money you need!
Before we payout any loan, we also speak to every single one of our borrowers and guarantors over the phone. We do this to get to know our customers better, but also to make sure they understand how everything works and confirm they can comfortably afford the repayments. Without a guarantor we wouldn't be able to pay out any loan, so it's important and fair that they are given upfront and clear information about what their role will be.
We only charge interest for the time your loan is active and up to the amount you've agreed to pay. You're free to make as many extra payments as you want or to even settle your loan early without any additional fees, so you have the control over being able to make as much of a saving as possible!
We're glad to hear that the application process was smooth, as we're proud to keep our loans as simple and easy as possible for our customers and to be able to help when other lenders may have said no because of a computerised credit score.
Kind regards,
Kelsey@ClearLoans
Happy Customer
Very happy I got a loan for urgent repairs. May have been a slow process but very happy with the outcome of my loan being approved.
7 February 2020
Unprompted review
Great work fast loans
5 February 2020
Unprompted review
Fast and simple!!
Application and process was quick and simple. Received the funds with 24hr from completing the application.
I can finally go ahead with the wedding that I've planned!!
Clear loans has saved my backside!!
5 February 2020
Unprompted review
Reply from ClearLoans
Hi Michael,
Thank you for your amazing review!
We love hearing great stories like this as we're passionate about helping people get the funds they need, especially for those big occasions!
From everyone at ClearLoans, we wish you a fantastic wedding day!
Kelsey @ ClearLoans
Very helpful but very persistent too…
Very helpful but very persistent too many text messages felt rushed .
5 February 2020
Unprompted review
Reply from ClearLoans
Hi Rodney,
Many thanks for your review.
Whenever a customer submits an application to us, we do send them personalised messages to keep them in the loop about what the next step is to get their loan paid out, as we're eager to help you get the money you need.
It's great to hear our service was extremely helpful and we're glad to have you on board!
Kind regards,
Kelsey @ ClearLoans
Was what we needed
Was what we needed, but the loan process was very drawn out, but the online side of it was easy.
5 February 2020
Unprompted review
Reply from ClearLoans
Hi Kevin,
Thank you for your review.
We understand our customers are keen to get their loans paid out, which is why our application process is designed to be as quick and easy as possible for everyone. It always remains important that we lend responsibly to all of our borrowers and guarantors, which means that we have to run the right checks to confirm that the loan is affordable and in everyone's best interests.
We've taken your feedback on board and will see what we can do to keep improving our service. We're glad to have been able to help you out with this loan where other lenders may have simply said no because of a computerised credit score.
Kind regards,
Kelsey @ ClearLoans
Very happy with the response time
4 February 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.