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ClearScore Reviews 31,884

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TrustScore 4.5 out of 5

4.5

Credit bureau
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user experience, highlighting the platform's transparency, ease of navigation, and clear presentation of information. Many appreciate the efficiency and simplicity of the procedures, finding the app to be a valuable tool for monitoring their financial well-being and staying informed. The customer service and staff are consistently described as helpful, quick, and effective in resolving issues. However, some customers reported occasional difficulties, such as slow updates for address changes or issues with the app freezing when attempting certain functions. A few people also mentioned that their customer queries were not always fully answered, or that the process of correcting reports took a long time and required significant user effort.

What people talk about most

User experience

People report positive experiences with user experience. Many customers praise the ease of use, with the... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the great service, quick... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's helpfulness, quick... See more

Customer service

Clients share positive opinions on customer service, praising the helpfulness and efficiency of the support... See more

Application

Consumers find the app to be positive, highlighting its ease of use and helpfulness in managing finances.... See more

Based on these reviews

Rated 5 out of 5 stars

I like checking my credit score on ClearScore, seeing as there is extra information, news and updates that I can read when getting my report. The website is very user friendly and easy to navigate. Al... See more

Rated 5 out of 5 stars

My address was not listed as an option after a recent house-move. I cicked 'Help' and was connected to an automated assistant and talked through yes/no questions. Ultimately having to enter the new... See more

Rated 5 out of 5 stars

Great service and very responsive, I have an issue were my score was only 600 and my old address was displaying on my account, this information needed to be updated for my mortgage application. The te... See more

Rated 5 out of 5 stars

"Brilliant for keeping an eye on your credit score. It’s become part of my routine to check in and see how I’m doing. It’s all laid out clearly without any fuss, which is exactly what you want. Top-ti... See more

Company details

  1. #2 of 5 best companies in Credit bureau
  2. #67 of 108 best companies in Alternative Financial Services
  3. #55 of 63 best companies in Car finance and loan company
  4. #2 of 7 best companies in Credit reporting agency
  5. #102 of 201 best companies in Online marketplace
  6. #26 of 38 best companies in Price comparison site

About ClearScore

Written by the company

Welcome to ClearScore.

We want to make the confusing world of finance clearer for everyone, so we’re dedicated to helping you improve your financial wellbeing.

As the UK’s #1 credit score and report app, we want you to be ClearScore sure about your credit choices.* That's why we show you your credit report every week and give you easy-to-action tips to help improve your score.

Your credit score is simple: it’s out of 1000 so it’s easy to remember. And we help you understand exactly what makes it move.

Whether you’re looking for credit card, loan or car finance offers, we want you to be ClearScore sure about your finances. That’s why we show you personalised offers and tell you if you’re pre-approved, so you can apply with confidence. We always rank the offers based on what’s best for you. And our Triple Lock guarantee locks in the interest rates, credit limits and pre-approvals you see on your ‘Offers’ page. So when you apply, you can be certain that what you see is what you’ll get.* That’s as long as your application details match what you told us, and you pass the lender checks.

Join 16 million users worldwide and start taking control of your finances. ClearScore – better than ever and free, forever.*


*ClearScore is a credit broker not a lender
*Pre-approval doesn't always guarantee acceptance
*18+, registration required, T&Cs apply

Contact info

  • Vox Studios, VG 203, 1-45 Durham Street, SE11 5JH, London, United Kingdom

  • clearscore.com

4.5

Excellent

TrustScore 4.5 out of 5

32K reviews

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Rated 3 out of 5 stars

Never tell us correct score

Never tell us correct score, I have cleared my bank credit cards, which have been six weeks, but my report have not been cleared from the website yet. One of them is from Talk Mobile I have in 2024 which I’ve cancelled with in 28 days cauz you can cancelled your mobile phone agreement you can cancelled with in 28 days, but on here still showing I’ve missed 6 payments Even Talk Mobile have never sent me any bill but here is my report on ClearScore that I missed the six payments in 2024 which is absolutely incorrect. It’s been there on last two years that I have missed a payment, and it is coming up repeatedly on the record.

26 February 2026
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Reply from ClearScore

Hi Imran,

Thanks for your review. We appreciate you taking the time to leave us feedback on the ClearScore credit report.

We would love to sort this out for you. Could you please email us at help@clearscore.com?

Many thanks,
Sami

Rated 2 out of 5 stars

A s d g

I have nothing to say so if you want a score - accept it!

11 April 2026
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Reply from ClearScore

Hi Peter,

Thanks for your review. We appreciate you taking the time to leave us feedback.

If you have any queries regarding your score or credit report, please email us at help@clearscore.com.

Many thanks,
Leo

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