ClearScore Reviews 31,884

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user experience, highlighting the platform's transparency, ease of navigation, and clear presentation of information. Many appreciate the efficiency and simplicity of the procedures, finding the app to be a valuable tool for monitoring their financial well-being and staying informed. The customer service and staff are consistently described as helpful, quick, and effective in resolving issues. However, some customers reported occasional difficulties, such as slow updates for address changes or issues with the app freezing when attempting certain functions. A few people also mentioned that their customer queries were not always fully answered, or that the process of correcting reports took a long time and required significant user effort.

What people talk about most

User experience

People report positive experiences with user experience. Many customers praise the ease of use, with the... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the great service, quick... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's helpfulness, quick... See more

Customer service

Clients share positive opinions on customer service, praising the helpfulness and efficiency of the support... See more

Application

Consumers find the app to be positive, highlighting its ease of use and helpfulness in managing finances.... See more

Based on these reviews

Rated 5 out of 5 stars

I like checking my credit score on ClearScore, seeing as there is extra information, news and updates that I can read when getting my report. The website is very user friendly and easy to navigate. Al... See more

Rated 5 out of 5 stars

My address was not listed as an option after a recent house-move. I cicked 'Help' and was connected to an automated assistant and talked through yes/no questions. Ultimately having to enter the new... See more

Rated 5 out of 5 stars

Great service and very responsive, I have an issue were my score was only 600 and my old address was displaying on my account, this information needed to be updated for my mortgage application. The te... See more

Rated 5 out of 5 stars

"Brilliant for keeping an eye on your credit score. It’s become part of my routine to check in and see how I’m doing. It’s all laid out clearly without any fuss, which is exactly what you want. Top-ti... See more


Company details

  1. #2 of 5 best companies in Credit bureau
  2. #67 of 108 best companies in Alternative Financial Services
  3. #55 of 63 best companies in Car finance and loan company
  4. #2 of 7 best companies in Credit reporting agency
  5. #102 of 201 best companies in Online marketplace
  6. #26 of 38 best companies in Price comparison site

About ClearScore

Written by the company

Welcome to ClearScore.

We want to make the confusing world of finance clearer for everyone, so we’re dedicated to helping you improve your financial wellbeing.

As the UK’s #1 credit score and report app, we want you to be ClearScore sure about your credit choices.* That's why we show you your credit report every week and give you easy-to-action tips to help improve your score.

Your credit score is simple: it’s out of 1000 so it’s easy to remember. And we help you understand exactly what makes it move.

Whether you’re looking for credit card, loan or car finance offers, we want you to be ClearScore sure about your finances. That’s why we show you personalised offers and tell you if you’re pre-approved, so you can apply with confidence. We always rank the offers based on what’s best for you. And our Triple Lock guarantee locks in the interest rates, credit limits and pre-approvals you see on your ‘Offers’ page. So when you apply, you can be certain that what you see is what you’ll get.* That’s as long as your application details match what you told us, and you pass the lender checks.

Join 16 million users worldwide and start taking control of your finances. ClearScore – better than ever and free, forever.*


*ClearScore is a credit broker not a lender
*Pre-approval doesn't always guarantee acceptance
*18+, registration required, T&Cs apply


Contact info

  • Vox Studios, VG 203, 1-45 Durham Street, SE11 5JH, London, United Kingdom

  • clearscore.com

4.5

Excellent

TrustScore 4.5 out of 5

32K reviews

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Rated 5 out of 5 stars

Address change

I waited for my address to change it was over 6 weeks not been updated . I contacted clearscore, they emailed back telling me what do and they would sort out the issues. Now everything as it should be and happy they sorted it out. The experience of their email time has been exceptional couldn’t rate it high enough. The customer service i received was fantastic.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Ashish was very helpful

Ashish was very helpful. I messaged over the weekend and they responded very quickly. My queries were sorted out on the same day within a few hours. Very impressed with the service. No issues

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Really good experience with ClearScore…

Really good experience with ClearScore yesterday. My address hadn’t updated properly on my account, but Shivagamy sorted it out quickly with no hassle.

It was all really straightforward and way less stressful than I expected. Nice to know they’re easy to get hold of and actually helpful when you need them. Thanks!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a problem with my new address not…

I had a problem with my new address not showing on my file even though I’d been living here for about 9 months. However when I emailed them they responded extremely quickly and even replied at the weekend. In a Matter of no time this was sorted and on my report and my credit score went straight back to how it should be. I spoke to Hanif Shaikh who was a massive help! Don’t be afraid to contact them if something is wrong, you will get a speedy response and don’t have to wait weeks and weeks.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

This page is informing people so WRONG, Seniors abuse

This page is informing people so WRONG that to me it looks criminal, at lest to me, a seniour citicense.
I do have a BAD score, WHY ?????
I have a stable income, i dont owe anything, i dont have a credit card, im not late on payments and and and
Im told i would be better with 2-3 credit cards and some unpayed regular payments. Since 2022 i have just managed litle over 420 in my credit list on Credit Score. How come ?????? This is so fraudelant that i HAVE to inform everyboy about it.

19 April 2026
Unprompted review
ClearScore logo

Reply from ClearScore

Hi Olason,

Thanks for your review. I am so sorry to hear that you feel this way. We can assure you that this is not the case, as we're merely a credit broker and do not have access to edit your score or report.

We get your score and report information from Equifax. We show you insights that are impacting your score. You can see these in Your Credit Health, click ‘See report’. These are personalised to you, and they’re small, easy steps you can take to help improve your credit score. It's worth noting that your score is influenced by the financial information appearing on your report.

We would love to give you even more clarity on this. Could you please email us at help@clearscore.com?

Thanks, Noah

Rated 4 out of 5 stars

My current address was not listed on my…

My current address was not listed on my ClearScore account and therefore my credit score was not correct. After a couple of emails to the support team at ClearScore the issue was resolved and my credit score increased. Great service and a quick resolution.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy

I didn’t even know what my credit score was I was expecting a lot worse. It turns out I’m fairly above average which I was pleased to find out

28 February 2026
Rated 5 out of 5 stars

Great

Great app easy to digest all information and links credit/debit card to keep updated on everything 10/10

24 January 2026
Rated 1 out of 5 stars

To much admin

13 April 2026
ClearScore logo

Reply from ClearScore

Hi Keith,

Thanks for your review. We appreciate you taking the time to leave us feedback.

We’d like to know more about what went wrong. Could you please email us at help@clearscore.com so we can look into this for you?

Many thanks,

Hazel

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