We saw Dr Naz Raoof yesterday and she was incredible with my son. Definitely one of the best consultants we have ever been to. She took the time to explain his tests in detail going through all th... See more
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See what reviewers are saying
Fraud! I called to ask if they have a Cornea specialist for a second opinion, the receptionist said yes and booked me in with Dr Emma Jones. After an hour and half driving to get there, and after I di... See more
Company replied
Really nice people, excellent service. Top place, thanks for sorting my eye out urgently
Company replied
I have seen various doctors from both the NHS and privately and have to say Dr Naz Raof has been amazing! Most of the doctors I've seen have been very dismissive, rushed and evasive when it comes... See more
Company details
- Ophthalmology Clinic
- Dermatologist
- Eye Care Clinic
- Ophthalmologist
- Paediatric Ophthalmologist
- Private hospital
Written by the company
Clinica London is a leading ophthalmology and dermatology medical clinic located in London’s prestigious Harley Street. Child and adult patients are treated at Clinica London, where we have out patient and day care facilities with a small operating theatre for local anaesthetic skin and eyelid procedures and eye injections. There is a multidisciplinary team of several ophthalmology consultants and two medical dermatologists. At clinica London the world leading eye specialists see patients with cataract, glaucoma, retinal problems, uveitis, macular disease, strabismus (squint), amblyopia (lazy eye), chalazion and other eyelid lumps and bumps, eyelid ptosis, heavy eyelids requiring blepharoplasty, ocular surface inflammation and dry eyes, urgent eye problems with visual disturbances and red sore eyes. Glaucoma: Professor Anthony Khawaja, Mr MInak Bhalla and Ms Emma Jones. Retina: Professor Michel Michaelides (Non surgical retina), Ms Evegenia Anikia and Mr Julian Robins (Medical and Surgical Retina), Mr harry petrushkin (Uveitis and Cataract). Paediatric strabismus (squint), Ms Naomi Tan Adult Strabismus (squint), Ms Jane Olver Orthoptists: Miss Victoria Tang, Mr Greg Richardson and Mr Zishan Naeem. Cataract Surgeons: WE have many, and all are excellent. Mr Harry petrushkin, Mr Daniel Sibley, Mr Johnson Neo, Ms Emma Jones, Professor Anthony Khawaja, Mr Minak Bhalla, Ms Evgenia Anikina, Mr Julian Robins. Oculoplastic and Reconstructive Orbito.Facial Surgery: Ms Michelle Ting, Ms Lisa Jagan, Ms Jane Olver Ocular Surface and Dry Eyes: Mr Daniel Sibley (cornea and Ocular Surface), Mr Johnson Neo (cornea and Optilight IPL) , and Ms Jane Olver (for eyelids, tear ducts and Optilight IPL). Lacrimal Drainage (watering eyes): Ms Jane Olver, Ms Michelle Ting
Contact info
140 Harley Street, W1G 7LB, London, United Kingdom
- 0044 207 935 7990
- secretary@clinicalondon.co.uk
- clinicalondon.co.uk
3.8
Great
467 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Kind and efficient.
29 April 2024
Reply from Clinica London
Thank you so much for taking the time to share your positive experience!
Replied on behalf of the Clinica London Team.
Professional and friendly
All The staff- from the minute you enter are so friendly and professional.
3 April 2024
Reply from Clinica London
Thank you so much for taking the time to share your positive experience! We're delighted to hear that you had a great visit. Your kind words motivate us to continue delivering the best service possible.
Replied on behalf of the Clinica London Team.
Reply from Clinica London
We're delighted to hear that you had a great visit. It's our priority to provide exceptional care, and your kind words motivate us to continue delivering the best service possible.
If you ever have further feedback or if there's anything specific you appreciated about your experience, please don't hesitate to let us know. We're here for you and look forward to serving you in the future.
Replied on behalf of the Clinica London Team.
Hope turned to utter humiliation and disappointment
The reception staff were very welcoming, the supporting staff fast and efficient, sadly my experience, well documented, with Prof. Michel Michaelides was terrible. I found him to be dangerously dismissive, arrogant, he spoke over me, repeatedly, at one point I actually repeated, three whole times "please will you let me finish my sentence, please will you let me finish my sentence, please will you let me finish my sentence" until he finally stopped talking over me so that I could finish. He told me, arrogantly, that I was an obsessive compulsive, a GROSS and frankly insulting misdiagnosis, he tried to soften his personal judgement with "so am I", but frankly, he is not qualified to give patients mental health diagnoses. This kind of utterly inappropriate misdiagnosis, outside of his field of speciality, is deeply alarming, hurtful and damaging.
In spite of me pointing out worrying signs with my eyes, and even with him actually agreeing that most of the signs were confirmation of a particular condition, he refused to accept that I actually had that condition, effectively gas lighting me when I pointed out that I have been tracking micro vascular changes for almost 5 years - telling me in one breath "you are clearly not imagining it", followed in another with "I very much doubt that" - dismissing what I have, very clearly, described and documented since 2019.
The hubris and arrogance of a consultant like this makes for a terrible combination - a good consultant listens, unfortunately, Mr Michaelides prefers to talk over patients. What infuriated me more is that I allowed him to do this to me, gaslighting and speaking badly, not just of me, of other consultants who have helped me enormously with another aggressive condition. I allowed him to do this without challenging his arrogance, because frankly I really need help.
My condition has worsened since the visit, as I told him it has been, and I have clearly lost precious time at this vitally important and early stage in my clearly changing condition. Fortunately, I have an extensive and detailed record of the full conversation and I will be taking it up with the practice in due course, my first priority is to find a new consultant who listens and values the insight from patients; without ego, gas lighting, inappropriate mental health assertions of patients, and other deeply arrogant assertions.
22 February 2024
Unprompted review
Reply from Clinica London
i'm sorry to hear about your less-than-satisfactory experience, and I sincerely apologise for any inconvenience you may have encountered. Our goal is to provide excellent service, and it's disheartening to learn that we fell short of your expectations.
To better address your concerns, could you please provide more details about the specific issues you faced? Your feedback is invaluable, and we are committed to making necessary improvements based on your insights.
If you'd prefer to discuss this matter privately, feel free to reach out to our customer service team at contact@clinicalondon.co.uk
We appreciate your feedback and the opportunity to address your concerns.
Visit to Clinica
The ailment from which I was suffering was immediately recognised and I was and prescribed a remedy.
All the staff that I dealt with were excellent.
25 January 2024
Reply from Clinica London
We're delighted to hear that you had a great visit. It's our priority to provide exceptional care, and your kind words motivate us to continue delivering the best service possible.
If you ever have further feedback or if there's anything specific you appreciated about your experience, please don't hesitate to let us know. We're here for you and look forward to serving you in the future.
Replied on behalf of the Clinica London Team.
Nice staff and very welcoming
Nice staff and very welcoming. Easy appointment system. Courtesy call prior to appointment.
25 January 2024
Reply from Clinica London
We're delighted to hear that you had a great visit. It's our priority to provide exceptional care, and your kind words motivate us to continue delivering the best service possible.
Replied on behalf of the Clinica London Team.
Excellent experience with Clinica London
Laura Crawley and her team were excellent. Would highly recommend Clinica London.
10 January 2024
Reply from Clinica London
We're delighted to hear that you had a great visit. It's our priority to provide exceptional care, and your kind words motivate us to continue delivering the best service possible.
Replied on behalf of the Clinica London Team.
Due to the condition of my eyes after…
Due to the condition of my eyes after going to sight direct for an eye test , I was put on spa medica waiting list to remove my cataracts, I was fast tracked as I was going blind within no time , I had an appointment & an operation. One minute I couldn’t see with my glasses at all off . The next it was amazing to see at least 8 nurses in the operating theatre. After that there was no ✋ me getting my other eye. Thank you spa medica for giving me back my sight & confidence.
11 June 2023
Unprompted review
Reply from Clinica London
We're delighted to hear that you had a great visit. It's our priority to provide exceptional care, and your kind words motivate us to continue delivering the best service possible.
If you ever have further feedback or if there's anything specific you appreciated about your experience, please don't hesitate to let us know. We're here for you and look forward to serving you in the future.
Replied on behalf of the Clinica London Team.
I’m unfortunately disappointed
I’m unfortunately disappointed, I had really high hopes for this clinic and thought the service would be better. I suffer from dry eye and I felt that the diagnosing of my condition was hasty and did not include more comprehensive assessments such as meibography. My appointments were rushed and there was no interest in following up on the treatments done. The latest treatments are used, and the staff is nice, but im sorry to say I would not recommend it and I have found another practice.
14 December 2023
Unprompted review
Reply from Clinica London
We are truly sorry to hear about your less-than-satisfactory experience, and I sincerely apologize for any inconvenience you may have encountered. Our goal is to provide excellent service, and it's disheartening to learn that we fell short of your expectations.
To better address your concerns, could you please provide more details about the specific issues you faced? Your feedback is invaluable, and we are committed to making necessary improvements based on your insights.
If you'd prefer to discuss this matter privately, feel free to reach out to our customer service team at contact@clinicalondon.co.uk
We appreciate your feedback and the opportunity to address your concerns.
Amazing staff
Amazing staff
Great nursing
Outstanding results
The most professional and caring doctor
28 November 2023
Reply from Clinica London
Thank you so much for taking the time to share your positive experience! If you ever have further feedback or if there's anything specific you appreciated about your experience, please don't hesitate to let us know. We're here for you and look forward to serving you in the future.
Replied on behalf of the Clinica London Team.
DR Olver is an amazing surgeon fabulous her team…
DR Olver is an amazing surgeon her team are true professionals highly recommend this clinic
28 November 2023
Reply from Clinica London
Thank you so much for taking the time to share your positive experience! If you ever have further feedback or if there's anything specific you appreciated about your experience, please don't hesitate to let us know. We're here for you and look forward to serving you in the future.
Replied on behalf of the Clinica London Team.
Seem efficiently and on time
Seem efficiently and on time. Everything was explained to me about my condition.
17 November 2023
Reply from Clinica London
Thank you so much for taking the time to share your positive experience!
Replied on behalf of the Clinica London Team.
I was kept until 12 o'clock
I was kept until 12 o'clock. My appointment sent to me by email shows at 11 o'clock. Not fair for a person who came from night shift. I was not expecting from private clinic.
17 November 2023
Reply from Clinica London
I'm sorry to hear about your less-than-satisfactory experience, and I sincerely apologize for any inconvenience you may have encountered. Our goal is to provide excellent service, and it's disheartening to learn that we fell short of your expectations.
To better address your concerns, could you please provide more details about the specific issues you faced? Your feedback is invaluable, and we are committed to making necessary improvements based on your insights.
If you'd prefer to discuss this matter privately, feel free to reach out to our customer service team at contact@clinicalondon.co.uk
We appreciate your feedback and the opportunity to address your concerns.
Reply from Clinica London
Thank you so much for taking the time to share your positive experience!
Replied on behalf of the Clinica London Team.
Quick help in need: I had a nasty eye infection during a…
I had a nasty eye infection during a tourist trip to London. Getting an appointment immediately was a breeze and everyone was extremely professional, nice and helpful! There was almost no waiting time at Clinica and I even got the medication packed and ready to use with good instructions. Not cheap but ok for private medical service. Wholly recommend.
9 November 2023
Reply from Clinica London
We're delighted to hear that you had a great visit. It's our priority to provide exceptional care, and your kind words motivate us to continue delivering the best service possible.
If you ever have further feedback or if there's anything specific you appreciated about your experience, please don't hesitate to let us know. We're here for you and look forward to serving you in the future.
Replied on behalf of the Clinica London Team.
Dr Crawley has been fantastic
Dr Crawley has been fantastic. She is very caring and kind with excellent communication, skill and efficiency. I would highly recommend her services. The staff at Clinica London have also been excellent.
31 October 2023
Reply from Clinica London
Thank you so much for taking the time to share your positive experience! We're delighted to hear that you had a great visit. It's our priority to provide exceptional care, and your kind words motivate us to continue delivering the best service possible.
Replied on behalf of the Clinica London Team.
Excellent communications from the…
Excellent communications from the office. Very helpful advice and appointment confirmations.
Good communication from consultant re procedure
30 October 2023
Reply from Clinica London
Thank you so much for taking the time to share your positive experience!
Replied on behalf of the Clinica London Team.
Excellent surgeon with dedicated team…
Excellent surgeon Ms Crawley with dedicated team for diagnostics, surgery after care etc
12 October 2023
Reply from Clinica London
Thank you very much for taking the time to post your positive 5 STAR review of Ms Laura Crawley our Glaucoma and cataract Surgeon. We are pleased that you have been satisfird with your care from her at Clinica London.
Replied on behalf of the Clinica London Team.
The staff were friendly and efficient
The staff were friendly and efficient.
Did not have to wait too long to see the Doctor. All tests were explained properly, so one knew exactly what was going on.
There are steps to climb, which may not be convenient for those with mobility issues.
14 September 2023
Reply from Clinica London
Thank you for posting your helpful review.
Best wishes from the Clinica London team
I felt valued and important
I felt valued and important. From the minute I entered the practice it was almost as if I was the only person to be seen. The receptionist, technician and Professor were all extremely considerate and tolerant , respecting my needs.
3 September 2023
Reply from Clinica London
Dear Patient,
Thank you for writing your lovely review about your visit to Clinica London to see Profesor Michaelides. We are delighted that you were pleased with your care.
Wishing you all the very best for your eyes, from the Clinica London Team
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