I had a really great experience with Cliphair! The quality of the hair extensions is amazing—super soft, natural-looking, and they blend perfectly with my own hair. They’re easy to clip in and fee... See more
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Review summary
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Highly recommended! Decent high quality, thick double weft 18” human clip in hair extensions. Colour match is perfect, well packaged and delivery is so quick. Always pleased with my purchases, never... See more
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Lynn was amazing. I work in customer service myself, so i really appreciate good service. The phone was picked up quickly and my issue (my fault for ordering the wrong item) was solved quickly and she... See more
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Great I ordered the wrong colour and clip hair had no issues and processed by replacement quickly. The quality of the product is amazing and worth paying the extra money. Customer service is super fas... See more
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Company details
- #16 of 22 best companies in Hair extensions supplier
- #186 of 219 best companies in Beauty product supplier
About Cliphair
Written by the company
Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.
Explore the Full Freedom of Cliphair Extensions
Written by the company
- Multiple categories, styles and shades
- At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.
Trusted Not to Compromise on Quality
Customer service you can count on!
At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions.
Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.
Contact info
Unit 1 Watermill House, Restmor Way, SM6 7AH, London, United Kingdom
- +44 3450 211 311
- customerserivce@cliphair.co.uk
- cliphair.co.uk
4.1
Great
3K reviews
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Really poor quality hair extensions
Really poor quality hair extensions. The product was advertised as 220g and 22 inches, but the hair that arrived was clearly not as described, they were underweight and uneven, with some sections only measuring 18 inches.
The hair itself was very stringy and became static with minimal handling or brushing, making it difficult to style and ultimately unusable.
I raised this with customer service and provided photographic evidence clearly showing the hair being underweight and shorter length. Despite this, I was only offered a partial refund and asked to return the item so it could be “tested”. I did not feel comfortable with doing this request, and in any case I should not have been required to return the product in order to prove it was not as described, especially after already providing clear evidence.
Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality, and fit for purpose. This product failed on multiple counts. When goods are not as described, the consumer is entitled to a remedy without unnecessary barriers being placed on them.
The customer service was obstructive and not in line with my statutory consumer rights. I would defo not purchase again and will be sticking with Beauty Works in future. I would strongly advise others not to buy from here.
25 March 2026
Unprompted review
Reply from Cliphair
Hi India
Thank you for your review.
We’re sorry to hear that you remain dissatisfied with the outcome and appreciate the opportunity to clarify.
All of our extensions are independently quality tested as well as checked in-house to ensure they meet the advertised weight and length specifications. Complaints of this nature are extremely uncommon, and we take any such concerns very seriously.
When you contacted us, we requested that the hair be returned for assessment, which is a standard process followed by all retailers. This allows our quality team to physically inspect the product and verify concerns such as weight, length, and overall condition. While we understand you provided images, it is not always possible to accurately assess these factors from photographs alone.
As the item was not returned for inspection, we were unable to fully verify the issue. However, in order to support you, we offered and issued a partial refund as a goodwill gesture, which was accepted as a resolution at the time. We also confirmed that, had the item been returned, a full refund or replacement could have been offered following assessment if a fault was identified.
We do take our responsibilities seriously and aim to resolve all concerns fairly and in line with our policies.
Kind regards,
The Cliphair Team
Always a great service at cliphair the…
Always a great service at cliphair the advice given is always tailored to your needs and answered honestly
2 April 2026
Unprompted review
Reply from Cliphair
Hi Jannine
It’s wonderful to hear you value our personalised advice! We’re so pleased that the service and guidance you receive always feels tailored and honest. Thank you for your continued support!
Love,
The Cliphair Team ✂️💜
Reply from Cliphair
Hi Hayley
So pleased to hear you’re happy with your extensions! It’s wonderful that you found them to be lovely and good quality.
Love,
The Cliphair Team ✂️💜
Really great colour matching service
Really great colour matching service. The hair came a perfect match and it’s lovely hair
20 April 2026
Unprompted review
Reply from Cliphair
Hi Charla
So happy to hear you had such a great experience with our colour matching service!
It’s wonderful that your extensions arrived as a perfect match and that you’re loving the hair.
Love,
The Cliphair Team ✂️💜
Delivery excellent
Delivery excellent
However not so keen on the clip in piece, slips down the hair and very static
13 April 2026
Reply from Cliphair
Hi Mel
Thank you for your review.
We’re really pleased to hear that your delivery experience was excellent.
We’re sorry to hear that you’re not completely happy with the clip-in piece. Slipping and static can sometimes be influenced by factors such as hair type, application, and there are a few tips and adjustments that can help improve hold and reduce static.
We’d recommend reaching out to our customer service team at customerservice@cliphair.co.uk who will be more than happy to provide personalised advice and guidance to help you get the best results from your extensions.
Kind regards,
The Cliphair Team
quick service and amazing quality hair…
quick service and amazing quality hair very tidy and light but thickkkk and long and luscious!! great customer service and promotes your work on instagram!!
11 April 2026
Reply from Cliphair
Hi Donnachadh
So glad to hear you’re loving your extensions! It’s wonderful that you found them light yet thick and luscious, with great quality and quick service.
We’re also so pleased you’ve enjoyed the customer service and our support on Instagram!
Love,
The Cliphair Team ✂️💜
BUY THIS HAIR!!
BUY THIS HAIR!!! The hair is amazing, such good quality so soft and long. You need water and some curl cream and they are amazing they blend so so well I couldn’t reccomend more
13 April 2026
Reply from Cliphair
Hey Olivia
We love hearing this kind of enthusiasm! It’s wonderful that you’re loving the quality, softness, and length, and that they blend so beautifully with your hair.
Thank you so much for your amazing recommendation!
Love,
The Cliphair Team ✂️💜
Really fast delivery hair quality is…
Really fast delivery hair quality is unreal matched the description perfectly nicely packaged and came with 3 samples of hair shampoo/conditioner
14 April 2026
Reply from Cliphair
Hi Louise
We’re so pleased to hear you’re happy with your order! It’s wonderful that the delivery was fast, the quality matched your expectations, and you enjoyed the thoughtful packaging and samples included.
Love,
The Cliphair Team ✂️💜
Reply from Cliphair
Hi Sylvia
We’re so happy to hear you’re pleased! It’s wonderful that you’re loving your extensions 💕
Love,
The Cliphair Team ✂️💜
Reply from Cliphair
Hi Jodie
We’re so pleased to hear you’re loving your extensions! It’s wonderful that the quality, longevity, and no shedding have impressed you.
Love,
The Cliphair Team ✂️💜
Reply from Cliphair
Hi Rebekah
It’s wonderful to hear you’re happy with your nano bead extensions! We’re so pleased you’re enjoying both the service and the great quality of the hair.
Love,
The Cliphair Team ✂️💜
Never received the product.
Never received the product.
Told me they couldn't deliver to the local post office because the shop was full.
Still waiting for my refund.
10 April 2026
Reply from Cliphair
Hi Steph
Thank you for your review.
We’re very sorry to hear about your experience and understand how frustrating this must have been.
We can confirm that this issue was related to the courier’s attempted delivery, where they were unable to complete the drop-off due to capacity limitations at the local collection point. Unfortunately, this is something outside of our direct control, as deliveries are handled by our trusted courier partners.
We send out all orders in good faith and rely on the courier network to complete delivery as expected. While issues like this are rare, we do sincerely apologise for the inconvenience caused.
We can also confirm that your refund is currently being processed, and you should receive it shortly, depending on your original payment processing times.
Kind regards,
The Cliphair Team
Great company been purchasing ip hair…
Great company been purchasing ip hair extensions for a few years now. Never disappointed always get exactly what I want Great quality beautiful and silky Great quality that lasts a long time. Very quick delivery great service. Wouldn't shop anywhere else
13 April 2026
Reply from Cliphair
Hi Patricia
We’re so pleased to hear you’ve had such a great experience over the years!
It’s wonderful that you consistently receive beautiful, silky, long-lasting hair with fast delivery and great service — and we truly appreciate your continued loyalty.
Love,
The Cliphair Team ✂️💜
Reply from Cliphair
Hi Natalie
Thank you for your review.
We’re very sorry to hear that you have not received your order and understand how frustrating this must be.
We can confirm that we are currently in contact with you via email to gather further information so that we can investigate this with the courier and assist you accordingly. As soon as we receive your reply, we will be able to progress this and provide a resolution as quickly as possible.
We send out all orders in good faith and rely on our trusted courier partners to complete delivery. While issues like this are rare, we do appreciate your patience while we work to resolve this for you.
Kind regards,
The Cliphair Team
The colour match service is truly…
The colour match service is truly excellent. I am blown away by the service i received and will certainly be placing another order with Cliphair. Customer service is 5 star. Thank you so much.
11 April 2026
Reply from Cliphair
Hi Hannah
We’re so pleased to hear you had such a great experience with our colour match service! It’s wonderful that you felt well supported and are happy with the customer service. Thank you for your kind words and we look forward to your next order with us!
Love,
The Cliphair Team ✂️💜
This is a great company to deal with
This is a great company to deal with. From the minute I placed the order to the second my parcel arrived. Firstly I put the wrong address on my order. I e mailed them to advise. Straight away they changed my address to the correct one. The e mails off them were polite and helpful. When my hair extensions arrived it was on the date and exact time I was originally advised. This was so efficient. It was 2 working days after I placed the order. So pleased with this. The extensions are gorgeous. They do not look fake or obvious. They are subtle yet effective. They add length and volume to my hair. They are light to wear and not heavy. The clips are easy to clip on. They are burgendy coloured and match my hair to perfection. Am so pleased. I have curled them and straightened them and they still look good and new. Would strongly recommend this company.
17 April 2026
Unprompted review
Reply from Cliphair
Hey Sam
We’re so pleased to hear you had such a smooth and positive experience with your order! It’s wonderful that our team could quickly help resolve the address change and that your delivery arrived exactly as expected.
We’re especially happy you’re loving the extensions — from the colour match to the comfort, styling, and natural finish.
Thank you so much for your recommendation and detailed feedback!
Love,
The Cliphair Team ✂️💜
Highly recommended
Iv been recommending clip hair to my clients now for a good while.
There colour match is amazing Iv never had one problem. Send them a photo and they send me the link to the perfect colour match.
The hair is beautiful, its looks amazing when it’s fitted 💕
15 April 2026
Unprompted review
Reply from Cliphair
Hey Sarah
We’re so happy to hear you’ve been recommending Cliphair to your clients! It’s wonderful that our colour matching service has been consistently accurate for you and that the hair looks beautiful once fitted. Thank you so much for your continued support and trust in us!
Love,
The Cliphair Team ✂️💜
Horrific my order has been lost for…
Horrific my order has been lost for almost 2 weeks I have not received a replacement or refund
8 April 2026
Reply from Cliphair
Hi Nadia
Thank you for your review.
We’re very sorry to hear about your experience and completely understand how frustrating this situation must be.
We can confirm that we have been in communication with the courier regarding your order, and a request has been made for the parcel to be returned back to us. As agreed, once the tracking confirms the return, a replacement will be sent out to you promptly.
We send all orders in good faith, relying on the expertise and efficiency of our trusted courier partners. While delays or issues like this are rare, unfortunately they can occasionally occur, and we do take all necessary steps to minimise such situations.
Please be assured that we are actively monitoring this and will update you as soon as there is any progress. We truly appreciate your patience while we work to resolve this for you.
Kind regards,
The Cliphair Team
I ordered some hair extensions for a…
I ordered some hair extensions for a birthday present in November.
Evri said they had the package and were delivering it.
The photo of evidence attempting to deliver was a picture of someone’s random letter box.
1. It was not my letter box.
2. The package was too large to go through the letterbox and you can see on the photo.
3.£160 worth of extensions just disregarded and cliphair take no responsibility even though it’s there responsibility to ensure the package is delivered.
This has been an ongoing investigation for months and hours of my time wasted on chasing up this. To be told there’s nothing they can do. £160 into the wind.
Avoid avoid avoid.
4 November 2025
Reply from Cliphair
Hi Chrystal
Thank you for your review.
We’re very sorry to hear about your experience and completely understand how frustrating and upsetting this situation has been.
Following your report, a full and thorough investigation was carried out directly with the courier, Evri.
This process involves reviewing the driver’s GPS tracking at the time of delivery, scanning history, delivery route data, and the clear photographic proof of delivery provided at the point the parcel was marked as delivered.
Based on all of this information, Evri have confirmed that the parcel was delivered to the address provided and have issued this as their final determination.
As a result of their investigation, Evri have advised that they are unable to offer reimbursement, and therefore we are unfortunately unable to pursue this further on your behalf.
We do completely appreciate your concerns regarding the image provided and the circumstances you’ve described, and we are truly sorry for the inconvenience and disappointment caused.
Kind regards,
The Cliphair Team
Great advice and quick to respond to…
Great advice and quick to respond to any questions
11 April 2026
Reply from Cliphair
Hi Janet
So glad to hear you had a great experience with our team! It’s wonderful that you found the advice helpful and the responses quick.
Love,
The Cliphair Team ✂️💜
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