Cloudways Reviews 3,517

The best customer support I’ve experienced in the industry. Extremely knowledgeable, patient and proactive. Felt completely taken care of with sincere dedication. Thank you Sheeza Imtiaz 🙏🙏🙌🙌

Great support from Cloudways, and Ovais Hussain was really helpful.

Very helpful and efficient and found a solution to my problem

I was very well received by sales support, especially by Mr. Ovais Hussain, top marks!

Paras helped me out big time when setting up a new account, especially because the UI was a bit confusing at the beginning, he hopped on a Google Meets call with me right away and walked me through it all.

Perfect!!! Support on high level, fast service and 100% working!

I love hosting with Cloudways. Their services are top quality and makes hosting your website and web application so much easier. They also have an incredible support team and attend to my needs every time. Uzma Haris is one of the support team members and she is very helpful and knowledgeable.

Uzma, gave me quick help and it was effiecient

I'm new but so far very good experience. Paras and Shahzaib were both very helpful. Migrating using the plugin and so far so good

Zaafir
He responded to my question quickly and kindly.

Excellent customer service! Fast and efficient. Very knowledgeable! The Best!

We’ve been using Cloudways for hosting several projects under Beyond Creations and the experience has been consistently excellent.

Their server performance has been very reliable and fast, which is extremely important for us and even more for our clients’ websites. Everything runs smoothly, the platform makes managing servers and applications straightforward.

What really stands out is their support team! Whenever we’ve had a question or needed assistance, the response time has been very quick and the support agents are knowledgeable and helpful. If there are issues, they are resolved efficiently without unnecessary back-and-forth.

It’s reassuring to work with a hosting provider that combines solid infrastructure with responsive service. Cloudways has proven to be a dependable partner for hosting and server management.

Highly recommended for agencies and developers looking for reliable performance and great support.
- Beyond Creations

Ovais Hussain was a great help in supporting with a client need on their account.

One of the best hosting service i encountered for both the service and after sales and technical support, all technical support and billing support is the best especially

Ovais Hussain,

1 + years customer here

Thanks

I have been a Cloudways affiliate for several years and referred users to their platform in the past.

One of the commissions in my affiliate dashboard (Sale ID: 741244) has been marked as "Approved" since November 2020.

Recently, I contacted Cloudways support to withdraw my affiliate balance, but I was informed that the commission cannot be disbursed because the referred user is no longer active and the payout threshold of $250 has not been reached.

What confuses me is that the commission has been showing as "Approved" in my dashboard for several years without any notification that it could not be withdrawn.

During the conversation with support, there also seemed to be some confusion regarding the email associated with my affiliate account and the email I used to contact support.

Additionally, the response time on chat and email was quite slow, which made it difficult to clarify the situation.

I hope the Cloudways team can review this case and provide a clear explanation regarding the approved commission.
I would be happy to update this review if the issue is reviewed and resolved.

Paras Tufail was very helpful for my account activation. He assisted me and activated my account in 10min.

Worked with Zain! Very recommended: he answered all my questions and provided me with the most useful insights on Cloudways.

Nasiha Faheem made my day. She solved my problem with patience. I deeply appreciate her professional and considerate comportment.

The support was INCREDIBLE. I am very satisified with them.

Shahzaib Anjum reach me to help me to do the first process and it was easy for me to start. if all the support will be like this i can say it is a good decision to migrate my website here already.